(27 Mar 2014, 3:59 pm)eezypeazy wrote That's a bit harsh, isn't it, considering the lengths that we all know GNE goes to... customer services manned seven days a week; all complaints properly investigated; customer consultations ahead of changes; facebook, twitter, etc to communicate with customers... and then, to top it all an independent body comes along and independently surveys a representative sample of fare paying and non-fare paying passengers; it uses the same technique across the UK, and hey, Tyne and Wear's got the best bus services of any of the Metropolitan areas, as perceived by the people that matter, ie., the customers!

No idea how to do it, but I wonder if the mods on here can set up a poll, with several similar questions - just to see what we all think of GNE.
Obviously the responses will be based on a sample of paying/conc pass holders, but at least they will all be people who have never been asked by Passenger Focus.

I wonder if GNE could do the same, but with a bigger representation?

I bet if a bigger majority of passengers were asked, rather than .35% of the passengers who travel, the final outcome would be a lot different.
Judging by a quick google of newspaper articles or people using social media (and a representative sample), those passengers aren't of the same opinion as the .35% nor will the answers of the people not using the company (by choice or otherwise), who have used it in the past.