(27 Mar 2014, 5:37 pm)AdamY wrote To play devil's advocate, it would be interesting to see the reaction of bus operators if the result for 'Overall Satisfaction' hovered around the 20-30% mark instead of 80-90%.

Would the same survey be dismissed as irrelevant and unrepresentative through the sampling techniques used? Would the folks at Passenger Focus be branded as operating under a particular agenda?

I wonder why none of the big three operators use a independent body to independently survey their own workplaces? Great Place to Work for example. Quick search reveals that neither Stagecoach, Arriva or the Go Ahead Group have achieved this status... what works for the customer works for their own surely?