(27 Mar 2014, 6:25 pm)Andreos Constantopolous wrote I can see exactly where you are coming from, but who are the future of bus travel?
Add to that, the abc1's, who make the company money - then look at their sample size compared to the people who don't bring money into the company.

If you were the MD an organisation, looking to grow, looking to develop and need to make money - who would you want to be consulted?
Which passengers do you want to be happy, comfortable and satisfied using your services into the future?

This is true, and I also see Dan's point, but there's always ways and means. It doesn't represent a true proportion to completely exclude them from such survey. When I was in school, we used to do research surveys for different universities from time to time. If Passenger Focus got the LEA's buy in they could get a representation from the 11-15 age group.