North East Buses

**Adrian** · 10 Oct 2014, 6:18 pm

Noticed GNE's entry under "Putting Passengers First"

"An extensive market research programme backs up this approach with an on-line passenger panel, targeted research, and mystery traveller checks and Passenger Focus customer satisfaction scores of over 90% reflect the success of the company's approach"

First I've heard of an on-line passenger panel? I know they were on about passenger panels as part of the 'Say Yes Now' campaign. Anyone know anything about it?

Also wonder why the mystery traveller data isn't published? You'd assume it'd back up the Passenger Focus score of 90%, seeing as Passenger Focus is the be all and end all.

UK Bus Awards 2014

UK Bus Awards 2014

UK Bus Awards 2014

UK Bus Awards 2014

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