(15 Oct 2014, 9:28 pm)Bus_User wrote Because the inconvenience is very minor to say the very least and the distance between the stations is just ridiculously short to accept Metro tickets.
Although I could be wrong, I very much doubt the suspension would of lasted very long and by the time Nexus contacted bus operators to accept tickets, the suspension would of been lifted?
It's inconvenience all the same. Not everyone has the same level of mobility, and would potentially be left out of pocket.
(15 Oct 2014, 9:31 pm)Dan wrote Let's say I'm recovering from a broken toe and have purchased an all zones day saver ticket...
I purchased a ticket which allows me to use the Metro to any station in the network - yet I'm left at Monument with no service and I'm forced to walk instead?
Bet they made a saving by not getting the bus operators to give a helping hand...
Whilst I'm in agreement that I don't think it's acceptable for Metro service to ever be suspended, without either a replacement bus service put in place, or agreement with operator to accept tickets, is it equally as unacceptable as bus operators telling passengers they have to now walk to the main road to catch the bus?
It's easy enough for you or me to walk to the main road, but for some, it removes their independence. Arriva customers in Bowburn for example, have to walk the same distance after 6pm, when the 57/57A stops serving the estate. Public transport should always remain inclusive and accessible. Even if that means having an agreement, like GNE and Arriva have with the M2/M3 evening runs. Passengers don't lose out because of that.
(15 Oct 2014, 9:31 pm)citaro5284 wrote Normally its one phone call from Nexus to the Bus Operator, followed by a radio message to the buses, can be arranged within a couple of minutes to be honest.
I'm a bit puzzled why Nexus would make the call. If DB Tyne and Wear are contracted for running the system, I'd have thought they'd be the ones responsible to invoke a continuity plan?