(21 Feb 2015, 9:52 pm)Tom wrote Cheers Dan.
I can't remember the last time I complained to Go North East, as I really don't like doing it. However, it is getting to the point where I can't rely on the service.
No problem.
The Commercial Team are keeping an eye on AVL, and I think they'll be doing random spot checks at various points of the day to see how the system is performing whilst also looking out for major delays. I can't remember the specifics from last August, but I seem to recall anything outside of the VOSA 'on-time' guidelines comes up in a different colour.
If there's a major ongoing issue, they should already be aware of it. Just in case they aren't, you'd be best off trying to report the issue so it can be reviewed though.
(21 Feb 2015, 9:53 pm)MarcTheA4 wrote When listening in to a conversation between an experienced driver and a trainee today on the 8, I noted that he was constantly reminding him stuff like,
'Aye, you've got to be at the Galleries for 50 and you've got to leave at 52, and its 43 now so you can just take it slow'.
'You're meant to be at Waterview Park for 41, so you can just coast this along before you do that u-turn when you're there 'cos it's 33 now'.
So, I guess you're right about times for specific stopping points not being totally accurate. As long as all key points are met on time, everything is okay.
Spot on. We're probably quite quick to jump and suggest that some services are timed too tightly and this is the reason why we observe delays, but a lot of services have quite a bit of slack, too. This doesn't just apply to Go North East, but extends to other operators as well.
Drivers are only given times for the timing points, so it means that they have to use their experience and knowledge of the route to guess where they should be and if they need to speed up or slow down to get to the timing point on-time.