(05 Oct 2021, 8:54 am)Dan wrote I’m not sure I’ve seen any of the alleged ‘arrogance’ that is being mooted here? Could you provide some examples, please?
You could argue that there’s been some mutual back-patting among operators within the NEbus group, showing how brilliantly things can work with better collaboration, but I’m not sure this has ever stemmed into ‘arrogance’ as you claim.
As enthusiasts on this forum, we have seen a lot of criticism of Gateshead Central Taxis, who have had a staff shortage that long pre-dated the current national labour shortage. We, as enthusiasts and indeed as customers too (in some cases), were critical of this, and recognised that customers deserved better.
We’re seeing similar levels of criticism for Go North East now - some of it justified, perhaps not all. Peter quite succinctly made that point above.
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(05 Oct 2021, 9:21 am)Andreos1 wrote We all know the industry has had traditionally high attrition levels. It has done for years.
You just need to look at the driver training fleet, open days and recruitment events held by GNE. If attrition was low - it could be argued that those events wouldn't be needed and the training fleet wouldn't be as hard pushed as they have been.
(12 Oct 2021, 9:25 am)ne14ne1 wrote “Student brands Go North East a 'waste of time' following weeks of delays”:There's nothing that can be done. There's a shortage. Didn't see this much complain when Arriva had shortage back in February/March. You try to tell people There's gonna be cancellation to service and look what happens. Your (the bus company) made out to be the bad person
https://www.chroniclelive.co.uk/news/nor...ssion=true
(12 Oct 2021, 9:41 am)Train8261 wrote There's nothing that can be done. There's a shortage. Didn't see this much complain when Arriva had shortage back in February/March. You try to tell people There's gonna be cancellation to service and look what happens. Your (the bus company) made out to be the bad person
(12 Oct 2021, 10:03 am)Andreos1 wrote Poor management, low pay, naff conditions and an industry which has traditionally had high turnover.But the public don't seem to understand. They want it handed to them on a silver plate. I swear half of them have ethier forgotten or just breeze past that we had a pandemic
Nobody could have predicted the pandemic, but they could have done so much more to ensure that staff turnover was lower prior to it and that drivers didn't move on.
Remember, this is an industry which is down sizing on a regular basis. Routes are consolidated, fleets are made smaller - but recruitment events are held, training fleets are out on the road and pushed to the limits. Those recruitment and events and training fleets wouldn't need to exist if the staff turnover was low.
Operators have been caught with their pants down during the pandemic and haven't been able to stem the usual flow of leavers, with new recruits.
It's as simple as that.
(12 Oct 2021, 10:03 am)Andreos1 wrote Poor management, low pay, naff conditions and an industry which has traditionally had high turnover.
Nobody could have predicted the pandemic, but they could have done so much more to ensure that staff turnover was lower prior to it and that drivers didn't move on.
Remember, this is an industry which is down sizing on a regular basis. Routes are consolidated, fleets are made smaller - but recruitment events are held, training fleets are out on the road and pushed to the limits. Those recruitment and events and training fleets wouldn't need to exist if the staff turnover was low.
Operators have been caught with their pants down during the pandemic and haven't been able to stem the usual flow of leavers, with new recruits.
It's as simple as that.
(12 Oct 2021, 10:09 am)Train8261 wrote But the public don't seem to understand. They want it handed to them on a silver plate. I swear half of them have ethier forgotten or just breeze past that we had a pandemicThey want the service advertised and that they're paying. That's not expecting it 'handed to them on a silver plate'
(12 Oct 2021, 10:13 am)Adrian wrote They want the service advertised and that they're paying. That's not expecting it 'handed to them on a silver plate'I'm saying there's people out there still complaining about it even when there given days notice. The fact is the public don't understand how bad its hit business. How many complaining did you see to Arriva when they were hit with driver shortages. Go North East are at least telling people there's gonna be service cancellations. Is any other services doing this. (Possibly not thay I've seen) yet go North East are hit with complain left right and centre.
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(12 Oct 2021, 10:18 am)Train8261 wrote I'm saying there's people out there still complaining about it even when there given days notice. The fact is the public don't understand how bad its hit business. How many complaining did you see to Arriva when they were hit with driver shortages. Go North East are at least telling people there's gonna be service cancellations. Is any other services doing this. (Possibly not thay I've seen) yet go North East are hit with complain left right and centre.Its not about one single operator. Its the industry as a whole, as I've said in my post.
I mean Go North East this year alone have been hit by the media a ton of times. (Pay to drivers, Cancel of service, Service changes) you name it
(12 Oct 2021, 10:18 am)Train8261 wrote I'm saying there's people out there still complaining about it even when there given days notice. The fact is the public don't understand how bad its hit business. How many complaining did you see to Arriva when they were hit with driver shortages. Go North East are at least telling people there's gonna be service cancellations. Is any other services doing this. (Possibly not thay I've seen) yet go North East are hit with complain left right and centre.
I mean Go North East this year alone have been hit by the media a ton of times. (Pay to drivers, Cancel of service, Service changes) you name it
(12 Oct 2021, 10:18 am)Train8261 wrote I'm saying there's people out there still complaining about it even when there given days notice. The fact is the public don't understand how bad its hit business. How many complaining did you see to Arriva when they were hit with driver shortages. Go North East are at least telling people there's gonna be service cancellations. Is any other services doing this. (Possibly not thay I've seen) yet go North East are hit with complain left right and centre.
I mean Go North East this year alone have been hit by the media a ton of times. (Pay to drivers, Cancel of service, Service changes) you name it
(12 Oct 2021, 10:09 am)Train8261 wrote But the public don't seem to understand. They want it handed to them on a silver plate. I swear half of them have ethier forgotten or just breeze past that we had a pandemic
(12 Oct 2021, 5:28 pm)stagecoachbusdepot wrote Seems a bit of a pathetic, over-egged example for the media to have latached onto. The girl's bus was 19 minutes late in the morning peak. Hardly unheard of, even without pandemic, for peak services to experience delays like this. Maybe if they made the headline "Bus 19 mins late" it would be clearer what a non-news story this is, other than for this individual.
That's not to say there isn't an issue; just lazy reporting by the Chronicle picking such a weak example rather than highlighting any of the many examples of consecutive journey cancellations or of last runs not operating (this far into the crisis, there should be management action in place to prevent both such occurrences).
(12 Oct 2021, 5:56 pm)Keeiajs wrote I read that article, and I don't have the words to sum up the idiocy, ignorant factors.
(12 Oct 2021, 7:09 pm)DeltaMan wrote I don't agree. The customer has every right complain if the service is not being provided. You only have to pass through the Galleries during the day to see the numbers of buses parked up there. It's not good!Yeah everyone has the right to complain, but it is ignorance not looking at the website I understand Arriva/SC when they don't tell you the services. But when they are on the website, and for a bus to be late through peak times is not common especially with the 50 going on the A19 during rush hour aswell. GNE offer somewhere to look to see your services, and the ignorance in this current climate with DVLA.
(12 Oct 2021, 11:06 am)Storx wrote Not trying to be funny but GNE deserve criticism for some of the cancellations today. It's all good putting posts out but when they're complete stupid decisions then they deserve it.Cancelling last buses should be an absolute no no with passengers either given alternative means or common section of route covered by another service with unique parts picked up further down the line.
The 17:35 and 18:05 X5/X15 being the stand out silly cancellations. It's all good saying look online and having time but if I worked 9.15am - 5.15pm I'd be extremely pissed off that the next to Lanchester is 19:05 or if I'm going direct to Shotley Bridge there isn't a service at all.
I'd be well in truly complaining and if I could drive I'd be straight in the car the day after. I feel sorry for whoever has to drive 19:05 bus. Yet the X45/X46 and 16/16A has barely any cancellations when they're every 15/30 minutes. That's poor planning imo.
Special mention for the 23:00 X1 and 19:40 47A for being cancelled being the last buses of the night again aswell for part of the route.
(12 Oct 2021, 11:56 pm)L469 YVK wrote Cancelling last buses should be an absolute no no with passengers either given alternative means or common section of route covered by another service with unique parts picked up further down the line.Why is it that they seem to be happy to divert the X9/X10 to cover both routes if one gets cancelled, but not any other route?
(13 Oct 2021, 6:52 am)streetdeckfan wrote Why is it that they seem to be happy to divert the X9/X10 to cover both routes if one gets cancelled, but not any other route?I'd have thought that it's because operationally it's the easiest route to do that on out of all the services GNE run. They can probably divert the route to cover both the x9 and X10 stops and still stay pretty much to timetable, which I'm not sure they'd be able to do on other services.
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(14 Oct 2021, 9:31 pm)Wybus wrote GNE should be praised for the way they are not just putting these daily lists online but are printing them out and displaying them at the various bus stations, and not just at the main ones, there were even lists stuck up today in Hexham and Consett Bus Stations
(14 Oct 2021, 9:31 pm)Wybus wrote GNE should be praised for the way they are not just putting these daily lists online but are printing them out and displaying them at the various bus stations, and not just at the main ones, there were even lists stuck up today in Hexham and Consett Bus StationsAnd Arriva are barely getting any stick, just their buses don't show up nothing else.
(14 Oct 2021, 10:44 pm)Keeiajs wrote And Arriva are barely getting any stick, just their buses don't show up nothing else.Arriva show cancellation and delays in real time on the app, often a few hours in advance which is very handy. And, for me, preferable over the list of services that GNE have as I often go out on a whim and can't be arsed to search the website for the list