Breakdowns & reliability
Breakdowns & reliability
Seen that the last X47 broke down last night. Now I nornally give GNE plenty of credit but they should have a last bus guarantee that if a last bus can't operate and no suitable alternative within 1 mile of your usual stop, then a taxi should be provided either wholly or from the nearest 'safe point' (well lit, sheltered, CCTV) on the alternative route.
For example, a 'safe point' on the X45 would be the MetroCentre.
Obviously partnerships would need to be setup includong a list of 'approved' private hire firms depending on the area.
(11 Oct 2020, 4:47 pm)L469 YVK Seen that the last X47 broke down last night. Now I nornally give GNE plenty of credit but they should have a last bus guarantee that if a last bus can't operate and no suitable alternative within 1 mile of your usual stop, then a taxi should be provided either wholly or from the nearest 'safe point' (well lit, sheltered, CCTV) on the alternative route.
For example, a 'safe point' on the X45 would be the MetroCentre.
Obviously partnerships would need to be setup includong a list of 'approved' private hire firms depending on the area.
(11 Oct 2020, 4:47 pm)L469 YVK Seen that the last X47 broke down last night. Now I nornally give GNE plenty of credit but they should have a last bus guarantee that if a last bus can't operate and no suitable alternative within 1 mile of your usual stop, then a taxi should be provided either wholly or from the nearest 'safe point' (well lit, sheltered, CCTV) on the alternative route.
For example, a 'safe point' on the X45 would be the MetroCentre.
Obviously partnerships would need to be setup includong a list of 'approved' private hire firms depending on the area.
(11 Oct 2020, 4:47 pm)L469 YVK Seen that the last X47 broke down last night. Now I nornally give GNE plenty of credit but they should have a last bus guarantee that if a last bus can't operate and no suitable alternative within 1 mile of your usual stop, then a taxi should be provided either wholly or from the nearest 'safe point' (well lit, sheltered, CCTV) on the alternative route.
For example, a 'safe point' on the X45 would be the MetroCentre.
Obviously partnerships would need to be setup includong a list of 'approved' private hire firms depending on the area.
(11 Oct 2020, 4:47 pm)L469 YVK Seen that the last X47 broke down last night. Now I nornally give GNE plenty of credit but they should have a last bus guarantee that if a last bus can't operate and no suitable alternative within 1 mile of your usual stop, then a taxi should be provided either wholly or from the nearest 'safe point' (well lit, sheltered, CCTV) on the alternative route.
For example, a 'safe point' on the X45 would be the MetroCentre.
Obviously partnerships would need to be setup includong a list of 'approved' private hire firms depending on the area.
(11 Oct 2020, 4:47 pm)L469 YVK Seen that the last X47 broke down last night. Now I nornally give GNE plenty of credit but they should have a last bus guarantee that if a last bus can't operate and no suitable alternative within 1 mile of your usual stop, then a taxi should be provided either wholly or from the nearest 'safe point' (well lit, sheltered, CCTV) on the alternative route.
For example, a 'safe point' on the X45 would be the MetroCentre.
Obviously partnerships would need to be setup includong a list of 'approved' private hire firms depending on the area.
(11 Oct 2020, 4:47 pm)L469 YVK Seen that the last X47 broke down last night. Now I nornally give GNE plenty of credit but they should have a last bus guarantee that if a last bus can't operate and no suitable alternative within 1 mile of your usual stop, then a taxi should be provided either wholly or from the nearest 'safe point' (well lit, sheltered, CCTV) on the alternative route.
For example, a 'safe point' on the X45 would be the MetroCentre.
Obviously partnerships would need to be setup includong a list of 'approved' private hire firms depending on the area.
(11 Oct 2020, 4:47 pm)L469 YVK Seen that the last X47 broke down last night. Now I nornally give GNE plenty of credit but they should have a last bus guarantee that if a last bus can't operate and no suitable alternative within 1 mile of your usual stop, then a taxi should be provided either wholly or from the nearest 'safe point' (well lit, sheltered, CCTV) on the alternative route.Social media helpfully told passengers "track the next bus in real-time on the Go North East app"!
For example, a 'safe point' on the X45 would be the MetroCentre.
Obviously partnerships would need to be setup includong a list of 'approved' private hire firms depending on the area.
(11 Oct 2020, 4:47 pm)L469 YVK Seen that the last X47 broke down last night. Now I nornally give GNE plenty of credit but they should have a last bus guarantee that if a last bus can't operate and no suitable alternative within 1 mile of your usual stop, then a taxi should be provided either wholly or from the nearest 'safe point' (well lit, sheltered, CCTV) on the alternative route.Social media helpfully told passengers "track the next bus in real-time on the Go North East app"!
For example, a 'safe point' on the X45 would be the MetroCentre.
Obviously partnerships would need to be setup includong a list of 'approved' private hire firms depending on the area.
(11 Oct 2020, 9:55 pm)Andreos1 Agree. Said it many times before on here and elsewhere.
The shrugging of the shoulders in these situations just ain't good enough.
I'm not sure of any other industry which shows the same contempt towards its customers, in similar situations, as bus operators do.
(11 Oct 2020, 9:55 pm)Andreos1 Agree. Said it many times before on here and elsewhere.
The shrugging of the shoulders in these situations just ain't good enough.
I'm not sure of any other industry which shows the same contempt towards its customers, in similar situations, as bus operators do.
(13 Oct 2020, 8:25 pm)Adrian I asked the question with GNE last time I spotted one of these. The response I received (in Sept 2019) was "In this event a spare driver with a bus will be sent out to run the service. It will be posted on Social media to inform customers."
A change in policy perhaps?
(13 Oct 2020, 8:25 pm)Adrian I asked the question with GNE last time I spotted one of these. The response I received (in Sept 2019) was "In this event a spare driver with a bus will be sent out to run the service. It will be posted on Social media to inform customers."
A change in policy perhaps?
(13 Oct 2020, 8:44 pm)mb134 I'd assume if it was any earlier in the day then they'd still do that, but I imagine finding a spare driver at that time of the night would be virtually impossible.
However I'm somewhat surprised that, as it appeared to break in Newcastle, Riverside didn't send a bus to cover the run - surely the driver also needed to get back to Consett?
(13 Oct 2020, 8:44 pm)mb134 I'd assume if it was any earlier in the day then they'd still do that, but I imagine finding a spare driver at that time of the night would be virtually impossible.
However I'm somewhat surprised that, as it appeared to break in Newcastle, Riverside didn't send a bus to cover the run - surely the driver also needed to get back to Consett?
(13 Oct 2020, 8:44 pm)mb134 I'd assume if it was any earlier in the day then they'd still do that, but I imagine finding a spare driver at that time of the night would be virtually impossible.
However I'm somewhat surprised that, as it appeared to break in Newcastle, Riverside didn't send a bus to cover the run - surely the driver also needed to get back to Consett?
(13 Oct 2020, 8:44 pm)mb134 I'd assume if it was any earlier in the day then they'd still do that, but I imagine finding a spare driver at that time of the night would be virtually impossible.
However I'm somewhat surprised that, as it appeared to break in Newcastle, Riverside didn't send a bus to cover the run - surely the driver also needed to get back to Consett?
(13 Oct 2020, 8:57 pm)Adrian I'd specifically asked the question in respect to the last run of any given service on any given day, as I wasn't actually sure what was supposed to happen. At the time, If I recall correctly, there was a number of instances of the social media going out but no comms as to what to do.
(13 Oct 2020, 9:04 pm)Storx Surely you could just get a fitter to bring another bus along, the driver of the original bus drives back to Consett on the bus the fitter brought then the fitter fixes the broken bus or awaits recovery and travels back via which ever method works. Either way someone has to move to bus and it won't be the driver.
(13 Oct 2020, 8:57 pm)Adrian I'd specifically asked the question in respect to the last run of any given service on any given day, as I wasn't actually sure what was supposed to happen. At the time, If I recall correctly, there was a number of instances of the social media going out but no comms as to what to do.
(13 Oct 2020, 9:04 pm)Storx Surely you could just get a fitter to bring another bus along, the driver of the original bus drives back to Consett on the bus the fitter brought then the fitter fixes the broken bus or awaits recovery and travels back via which ever method works. Either way someone has to move to bus and it won't be the driver.
(13 Oct 2020, 9:09 pm)mb134 Definitely, was just thinking that at that time it may be easier to use Riverside (if we take into account the delay of getting a bus from Consett) and then swap the buses over the next day. Either way this is what I didn't understand about it - the bus and driver both needed to get back to Consett.
(13 Oct 2020, 9:09 pm)mb134 Definitely, was just thinking that at that time it may be easier to use Riverside (if we take into account the delay of getting a bus from Consett) and then swap the buses over the next day. Either way this is what I didn't understand about it - the bus and driver both needed to get back to Consett.
(13 Oct 2020, 8:57 pm)Adrian I'd specifically asked the question in respect to the last run of any given service on any given day, as I wasn't actually sure what was supposed to happen. At the time, If I recall correctly, there was a number of instances of the social media going out but no comms as to what to do.
(13 Oct 2020, 8:57 pm)Adrian I'd specifically asked the question in respect to the last run of any given service on any given day, as I wasn't actually sure what was supposed to happen. At the time, If I recall correctly, there was a number of instances of the social media going out but no comms as to what to do.
(13 Oct 2020, 8:25 pm)Adrian I asked the question with GNE last time I spotted one of these. The response I received (in Sept 2019) was "In this event a spare driver with a bus will be sent out to run the service. It will be posted on Social media to inform customers."I think it might just be perhaps the lack of spare drivers at the moment given the situation.
A change in policy perhaps?
(13 Oct 2020, 8:25 pm)Adrian I asked the question with GNE last time I spotted one of these. The response I received (in Sept 2019) was "In this event a spare driver with a bus will be sent out to run the service. It will be posted on Social media to inform customers."I think it might just be perhaps the lack of spare drivers at the moment given the situation.
A change in policy perhaps?