(12 Sep 2013, 8:07 am)Andreos1 wrote At taking the risk of starting an argument (which is not the intention) if Ian, Andy or the person who is friends with them on here, can justify some the attitude shown, when offering the information on that forum - then I will be very surprised.
Excuses may be offered, but I am not sure justification can

(12 Sep 2013, 8:59 am)AdamY wrote I'm pretty sure the justification/excuses offered will be that passengers are too lazy to seek out the information for themselves, or that some of the points raised (e.g. pushchairs not being folded; traffic problems etc.) are issues caused by individual/societal ignorance or are beyond the control of the company.

I think we should stop discussing the antics of Ian and Andy. If they are indeed as egotistical as some of us make them out to be then all of this discussion and attention will not have deterred them but rather cemented their belief that they play a crucial role in the social media output of GNE. We can only point out the potential damage that their wall does to the company image outside of office hours, ultimately it's up to GNE to do something about it.

(12 Sep 2013, 10:59 am)Andreos1 wrote At this stage, society (pushchairs, buses being late or breaking down) isn't the issue.
It is the manner and patronising attitude shown by those two.

Those two people are giving up their own time, to help and advise passengers. That would be great, if it stopped there.
However, the way they go about it and the seemingly laissez faire attitude of a multi-million pound organisation, toward their social media prescence is totally wrong.

(12 Sep 2013, 10:59 am)Andreos1 wrote At this stage, society (pushchairs, buses being late or breaking down) isn't the issue.
It is the manner and patronising attitude shown by those two.

Those two people are giving up their own time, to help and advise passengers. That would be great, if it stopped there.
However, the way they go about it and the seemingly laissez faire attitude of a multi-million pound organisation, toward their social media prescence is totally wrong.

As I said last night, I am not defending nor condoning the 'characters' for their posts - because as far as I have seen, they have not shown the patronising nature, (sometimes aggressive naturee or sense of deluded importance as displayed by messers Hignett and Clifford.

Edit. As if by magic, I have just noticed this conversation.
A perfect opportunity to help the lass out, has resulted in an argument, he seemingly won't leave or forget about. GNE are aware of the discussion, but have not done a thing about it.
Result? One (deliberately?) antagonised customer, with a less than positive impression of the company.

Emmajade Harmer > Go North East How much is a month pass with an over 18 key card. surely its not £58 for a student with no money?
2 hours ago Like · 14 comments

Ian Hignett Considering the equivalent adult ticket is £100, it represents good value.
Like · 2 hours ago

Emmajade Harmer Considering 4 lots of 7 day tickets is £60 you dont save anything.
Like · 3 · 2 hours ago

Ian Hignett The equivalent adult 7 day ticket would be £30.90 (£123.60 for 4). You seem to be missing the point that get-around tickets for under 18s and students
are considerably cheaper than standard adult ones.
Like · 2 hours ago

Go North East Emmajade, there's also the option of key lifestyle which is £53 per month. www.simplygo.com/ getaround-keylifestyle
Like · 1 · 2 hours ago

Emmajade Harmer Ian, a 7 day ticket for an adult is not 30.90 unless you are travelling through lots of zones. Now do one
and stop writing on young girl status'.
Like · 2 · 2 hours ago

Ian Hignett The seven day ticket that I refer to is the equivalent of the Get-around ticket as the get-around covers all zones anyway. You have to compare like for like.
Like · 2 hours ago

Ian Hignett If you don't want others replying
then don't post on an open forum, use other methods of communication.
Like · 2 hours ago

Emmajade Harmer does the post say Emmajade Harmer > Ian Hignett?
Like · 2 · 2 hours ago

Emmajade Harmer no.
Like · 2 hours ago

Emmajade Harmer it was to go north east. Like · 2 hours ago

Ian Hignett On an open forum, if you only want GNE to see it then inbox them, email them or phone etc.
Like · 1 hour ago

Emmajade Harmer i already did and they dont respond. so clever me wrote to them where i know theyre online. but i
didnt think anyone was sad enough to watch their wall and talk to all the bus go-ers. Like · 1 hour ago

Ian Hignett Everything I've stated is fact and can be found on the GNE website. but you apparently want a different answer to suit you.
Like · 1 hour ago

Emmajade Harmer christ im bored now.
Like · 1 hour ago

(12 Sep 2013, 6:08 pm)gtomlinson wrote Ian Hignett is the DAF of the Facebook world

(12 Sep 2013, 6:11 pm)Daniel wrote Harsh words!
I'd consider him more of an SPD though - doesn't really have that warm feel like the DAFs do... You still feel rather uncomfortable when around him, but it's not good enough.

(12 Sep 2013, 6:15 pm)gtomlinson wrote He's full of hot air and hangs around a lot lot longer than anyone wants. He's definitely a DAF

(12 Sep 2013, 6:26 pm)Daniel wrote Aren't the DAFs being scrapped at the end of next month?
Hot off the press... gtomlinson reveals plans to murder Hignett!

(12 Sep 2013, 6:42 pm)AdamY wrote You do realise that I'm collating all of this evidence just in case he does end up swimming with the fishes.

The cash reward will come in handy!

(12 Sep 2013, 6:42 pm)AdamY wrote You do realise that I'm collating all of this evidence just in case he does end up swimming with the fishes.

The cash reward will come in handy!

(13 Sep 2013, 2:14 pm)Michael wrote I want to go on their Facebook page and tell him to do one, he nark's the life out of me when he posts.

GNE need to ban him,hes a know it all but yet the other day he got something wrong... hahahahahahahahaha what a noob

(13 Sep 2013, 2:11 pm)Andreos1 wrote Gavin Ruddick > Go North East 5 hours ago · Thank you 4 telling me the bus had broke down.
Just heard from customer services to say the bus never left the depot because it failed 1st inspection.
The service was withdrawn as the bus operator has no reserve buses. NOT GOOD, doesn't fill you full of confidence in Go North East in the slightest!!!
Like

Go North East Apologies for the inconvenience caused, Gavin.
Like · 5 hours ago

Ian Hignett How much do you think fares would have to rise if they spent millions on spare buses to stand around
in depots?
Like · 3 hours ago

(13 Sep 2013, 4:50 pm)gtomlinson wrote GNE Facebook page

Clifton Hignett IV
Can I please apologise on behalf of my brother Ian Hignett. You see, Ian was dropped as a child. Many, many, many times. There are football's which have been dropped less.

So when you ask Go North East a question and Ian answers in a snarky manner or is perhaps simply rude. Please remember he was dropped on his head a lot and it's affected him.

He currently seems to think he's the Head of Customer Service for Go North East and the oracle of all bus knowledge. He's not really, he just takes photos of buses and occasionally masturbates over timetables. So when you attack Go North East or forget rule 1.A (condition 6) he gets really annoyed.

You see to Ian, attacking Go North East, is like me calling your girlfriend or your wife fat or your husband thick. He gets offended

I'm sorry

(13 Sep 2013, 4:50 pm)gtomlinson wrote GNE Facebook page

(13 Sep 2013, 5:02 pm)Daniel wrote Oh my god... :L!

> Source.

(14 Sep 2013, 8:38 am)fozzovmurton wrote GNE Facebook Page is more of a joke than it ever was.

Trolling can be funny at times, it can be used as a tactic to show a public forum what a joke there page/msg board has become, but it looks like GNEs heads are still buried firmly in the sand, and the trolling is becoming a joke

gnefacebook.png (Size 18.68 KB | Downloads 26)

Ken Kennedyposted toGo North East
7 hours ago
Hello Go North East. I asked a question on Tuesday about Wifi on the X84. Did the member of staff responsible for monitoring your Wifi come back to you yet?
Like ·

Go North East Hi Ken - I believe the buses you mentioned aren't fitted with WiFi.
7 hours ago · Like

Ken Kennedy Thank you Go North East. Do you know if this is going to be normal on a Sunday? I travelled again on Thursday and the orange bus satisfied my Wifi needs.
7 hours ago · Like

Go North East No problem, Ken. Unfortunately, the buses that will be operating on the service on a Sunday aren't fitted with WiFi. Hope this doesn't cause too much of an inconvenience.
7 hours ago · Like · 1

Fyacebuk Polis Is there a mention of this in the timetable? I got myself all comfy last Sunday (iPad in tow) and on checking my paper based timetable for a disclaimer I could not see one. Mrs Polis was aghast!
6 hours ago via mobile · Like

Go North East I'm afraid there's no mention of WiFi at all. Apologies for the oversight.
6 hours ago · Like

Fyacebuk Polis That is a shame. We organise and plan our walks using the iPad and our subscription to Ordnance Survey. This modern technology is great, so it is a let down that we cannot plan our walks on a Sunday. We will just make alternative arrangements instead
6 hours ago via mobile · Like · 2

Fyacebuk Polisposted toGo North East
6 hours ago
Does anyone know if the train from Newcastle to Hexham running tomorrow will have WiFi?
Like ·

Percy Main trains dont have wifi between newcastle and hexham only the tynedale express and the ten
5 hours ago · Like

Fyacebuk Polis Thanks Percy. The tynedale express doesn't have WiFi on a Sunday. The Go North East person told myself and Ken Kennedy earlier on. Looks like we are stuck in the house because it is awkward getting to Durham from our house on a Sunday. Mrs Polis asked if we could go to see the Great North Run at South Shields, but the bus we would have got there does not run either. We are at the mercy of Go North East Percy and I am not too keen on it! Help us Percy, help us
5 hours ago via mobile · Like

Percy Main am sure i read somewhere that tynedale express has wifi on buses and my friend who drives them also said they have wifi too
5 hours ago · Like

Fyacebuk Polis They do normally. But on a Sunday there is a little yellow bus that does the route instead of the normal bus. Who is your friend? Next time I get it, I will tell them I was speaking with you
5 hours ago via mobile · Like

Percy Main his name was mark but im friends with drivers in all depots
5 hours ago · Like

Fyacebuk Polis What is he called now? Has he changed his name, just with you saying he was Mark. I don't know him, but will ask about and tell them Percy was asking after him
4 hours ago via mobile · Like

Percy Main thanks he said his name was mark but sumtimes drivers lye to me about stuff
4 hours ago · Like

Fyacebuk Polis Ah ok. Sorry to hear they lie about you. Maybe they hear rumours and tell you thinking the rumours are true? I just heard a rumour about Quaylink fares increasing.
4 hours ago via mobile · Like

Harold Bishop i have wifi in my coffee shop if Mrs Polis is near ramsey street any time soon
4 hours ago · Like

Fyacebuk Polis You can have her Harrold. She is no looker like Madge was, but if you like banana bread and date loaf, she is a keeper. She mentioned about setting up an account on here but has not got round to it yet
4 hours ago via mobile · Like

Harold Bishop i only sell victoria sponge sorry
4 hours ago · Like

Fyacebuk Polis I'm not asking to pimp her out Harold. Although after a sherry or two, she is just as good as Mrs Sponge!
4 hours ago via mobile · Like

Ken Kennedy She is better.
3 hours ago · Like

Andy Cliffordposted toGo North East
6 hours ago
A193
A193 New Bridge Street Byker, westbound between B1600 Crawhall Road and B1600 Clarence Street
A193 Tyne And Wear - A193 New Bridge Street in Byker partially blocked and very slow traffic westbound between the B1600 Crawhall Road junction and the B1600 Clarence Street junction, because of an accident. Congestion to Byker East Roundabout.
Updated 31 minutes ago
Like ·

Harold Bishop whats the point in this crap ????
4 hours ago · Like

Andy Clifford To help
2 hours ago · Like

Leyland Olympian Which services are affected by this disruption Andy?
39 minutes ago · Like

Andy Clifford Any that service byker and in general gees don't post for sakes of it u thanked I'd murdeted someone it's to help gees
12 minutes ago · Like

Harold Bishop Could you repeat your previous post in English please?
2 minutes ago · Like