Kelly Megginson > Go North East

Ian Hignett. How long does it take to get a response from that email address you keep giving out? I emailed on 29th Oct and have had no reply. Thank you.
6 November 2012 Like · Comment

Ian Hignett They try to reply within 5 working days but have said that they have a backlog so it could take longer. If the nature of an enquiry/complaint necessitates reference to the depot then it will take longer.
29th Oct is only 6 working days.
Like · 6 November 2012

Kelly Megginson Thank you Ian. I don't like to be impatient and see you are very knowledgeable on here.
Like · 1 · 6 November 2012

(02 Oct 2013, 10:56 am)Andreos1 wrote Just searched 'Ian Hignett' on Google (cos I am bored and cos I can) and found this cracker!

Wonder if he uses this when pleading with GNE to let him continue posting on the forum?


or, he wrote it himself using a fake profile...

(02 Oct 2013, 10:56 am)Andreos1 wrote Just searched 'Ian Hignett' on Google (cos I am bored and cos I can) and found this cracker!

Wonder if he uses this when pleading with GNE to let him continue posting on the forum?


or, he wrote it himself using a fake profile...

(03 Oct 2013, 8:01 am)Leyland wrote Andy Clifford and Stuart Smith have both been posting comments this morning.

Andy Clifford > Go North East 2 hours ago ·
A19 County Durham - One lane closed on A19
southbound in Easington Colliery between the
A1086 junction and the B1320 Burnhope Way
junction, because of a broken down vehicle. Like

Go North East Hi Andy - thanks for the update. Could you also check the inbox message we've sent you? It should be in the 'other' folder.
Like · 1 hour ago

Andy Clifford Being. On iPad cannot find am I in trouble
Like · 1 hour ago

Go North East It's just a quick message. Have a read next time you're on a computer. Thanks. Like · 1 hour ago

(03 Oct 2013, 3:40 pm)Andreos1 wrote Andy still doesn't get the hint!

(03 Oct 2013, 7:33 pm)gtomlinson wrote Wow, its happened.

All those comments tonight and some that Hignett would jump on and they've all gone unanswered.

(03 Oct 2013, 7:38 pm)Andreos1 wrote Bet he is itching to post!

Amy Peters
The 16:59 number 1 from Gateshead, is it late or just didn't show up? And is the 17:14 going to arrive on time?
Like · · 3 hours ago near Gateshead

Go North East: Hi Amy.Im sorry to hear that the bus you are waiting for has been delayed, have you managed to travel yet??
3 hours ago · Like

Amy Peters: Yeah on the 16:59 now! Was just running mega late, thanks for your response, traffic is hell! Wasn't sure whether to hop on the metro or get another bus so cheers
3 hours ago via mobile · Like

Go North East: No problem, please you have managed to travel
3 hours ago · Like

George William Stewart: if traffic is hell why complain
3 hours ago · Like

Amy Peters: I wasn't complaining I was asking a question, and i was asking go north east not you!! Thanks for your pointless response total stranger who has no reason to post a comment on someone else's query.
2 hours ago via mobile · Like · 9

(04 Oct 2013, 7:39 pm)AdamY wrote Just as one monster lays slain another one magically pops up to take its place. George William Stewart is on the offensive tonight, antagonising customers in ways similar to the exchange below:


I guess he must have slipped under GNE's radar.

.....After a recent review, our
opening hours are set to change in the near future, which will mean that we'll be available for longer to answer any questions or queries you may have....

(04 Oct 2013, 9:51 pm)gtomlinson wrote They are doing exactly what I laid out in my plan.

Huzzah

(04 Oct 2013, 9:53 pm)Andreos1 wrote Howay then g, what was your plan?

Mind, Ken would be proud of me - that Amy Peters is an alright bit of stuff!

(05 Oct 2013, 6:44 am)Daniel wrote Getting away from the usual Facebook discussion - on trains, when you have booked a seat and someone is sitting in it when you get on, do you just sit elsewhere or do you argue for the seat? I've seen people do both but it really depends on whether there is another seat I like for me. My mood plays a big part too.
Group of 4 Scottish women were sitting on the table seat I had reserved, but the normal seats behind them were free so I let them have the table - didn't say a word! I know the guard last week argued with someone who hadn't reserved a seat when he thought he was entitled to sit in a reserved seat, so I may end up at the table yet..!

(05 Oct 2013, 7:32 am)Andreos1 wrote A group of 4 Scottish women at 7.45 in the morning and a young lad asking them to move - I am not sure what the end result could have been...

(05 Oct 2013, 6:44 am)Daniel wrote Getting away from the usual Facebook discussion - on trains, when you have booked a seat and someone is sitting in it when you get on, do you just sit elsewhere or do you argue for the seat? I've seen people do both but it really depends on whether there is another seat I like for me. My mood plays a big part too.
Group of 4 Scottish women were sitting on the table seat I had reserved, but the normal seats behind them were free so I let them have the table - didn't say a word! I know the guard last week argued with someone who hadn't reserved a seat when he thought he was entitled to sit in a reserved seat, so I may end up at the table yet..!

(05 Oct 2013, 8:46 am)citaro5284 wrote I always say, move....you are sitting in my seats - And up to now, they always do!

Of course, I did it one time and reservations did not apply as East Coast had used a EMT set rather than the normal

(05 Oct 2013, 6:19 pm)Daniel wrote You will all be glad to hear I got a nice table seat on my train back to Newcastle

(05 Oct 2013, 5:42 pm)aureolin wrote Andy Clifford has all but thrown his toys out the pram.


Ben Campbellposted toGo North East
2 hours ago
I bought a 28 day get around to be issued to my card last month which runs out on the 7th. I've just bought another pass to use for this month but it requires 48 hours to activate. Can I use the days that are left off my last purchase since it doesn't run out until the 7th or can you only have one purchase active on your card at a time?
Like ·
Andy Clifford likes this.

Andy Clifford No answer from gne till the FB team open at 10am sunday
about an hour ago · Like

Ben Campbell Thanks Andy
about an hour ago · Like

Andy Clifford It's ok would answer not allowed to
about an hour ago · Like

(05 Oct 2013, 8:46 pm)AdamY wrote The continuation of this exchange is interesting. Andy is certainly not in favour of GNE's tough new stance on self-appointed transport gurus and is noticeably upset about this new direction. Apparently, he has written to GNE's MD to complain about the matter.

(05 Oct 2013, 8:52 pm)citaro5284 wrote I read that also....what a toss pot!

Michelle Parkin What do you mean you're not allowed Andy?
Like · 1 · 9 hours ago

Michelle Parkin Ben you can use it but the driver might be prompted which ticket on your card to use. You can have multiple active tickets and multiple stored tickets.
Like · 1 · 9 hours ago

Ben Campbell Thank you Michelle. Much appreciated!
Like · 2 · 8 hours ago

David Wear Buses Atkinson Michelle, GNE have requested that only they respond to complaints and queries. This was as a result of
numerous complaints and poor customer service as a result of some 'enthusiasts' such as Andy etc responding without correct customer service training and at times, perhaps not deliberately, antagonising customers. Numerous people have been warned and
then banned from posting and I applaud it. I think Mark Ellis in the post above is representative of what is wrong in the public arena, he shouldn't be discussing emails for his employers in an unofficialcapacity
Like · 7 hours ago

Andy Clifford Certain people have been asked not to help or give any advise any more michell
Like · 1 · 6 hours ago

Andy Clifford Kick in teeth the md has been emailed
Like · 1 · 6 hours ago

Michelle Parkin The poor customer service was on the most part provided by GNE themselves. The likes of Andy and Ian were filling in a void seeing as GNE aren't open when their customers want to speak to them.
Like · 3 · 6 hours ago

Andy Clifford Tell them Michelle the message I received bearing in mind they kept on saying how worthwhile my support was and even phoning them I was massively
upset even the drivers have supported our help over the last 3 years. Properly get banned now for this statement.
Like · 6 hours ago

Louise Gray I hope you don't Andy. I must admit I've always valued the help you and Ian have given. You would have probably been of help to me when I messaged them on Friday to complain the driver of the 10 using the route like a Grand Prix. Hope your complaint goes ok xx
Like · 1 · 4 hours ago

(06 Oct 2013, 2:03 am)Andreos1 wrote Here is the rest of the exchange, just incase it gets deleted.
The word 'deluded' comes to mind.
Guess who 'liked' his post?


A kick in the teeth?!

Two sanctamonious tosspots, upsetting passengers and representing a multimillion pound plc are banned and it is a 'kick in the teeth'!
They need to get out more.

(06 Oct 2013, 8:05 am)fozzovmurton wrote I think young Andrew needs to get his priorities right, although I dont know how Mrs Clifford or Ma Clifford will take it that he cant post on GNE, GNE have every right to stop him posting and I would hope the MD just laugh at him...End of the day, done in the right way there is a place for people like Hignett and Clifford on the GNE page if they went about the responses the right way, there is a place for for punter interaction, things like posting service updates and problems before GNE becomes aware of it, but to try and answer customer service query the way they do is wrong and it gives GNE a bad name...

Maybe GNE should make it clear on the page that absolutely Nobody should attempt to deal with Customer Service Queries and adopt a very strict Zero Tolerance to it even it does sound rather draconian