(04 Jan 2016, 7:41 pm)Stuartphin1639 wrote Speaking of poor maintenance of the scanias 4644 broke down outside of tubwell row office at 17:30 this afternoon/evening

(04 Jan 2016, 7:51 pm)Jimmi wrote That one seems to be a trouble maker, before the X66 became MAX and 4644 was one of five at Darlington for the X66 that example often seemed to be the one missing most days, it's sister 4645 wasn't much better either.

(04 Jan 2016, 9:18 pm)Jimmi wrote Whilst on the subject of lack of information from Arriva, apart from a notice on 7609 on Thursday morning, I've not seen or heard nothing about the diversion/shuttle service on the X12 that started today.

If it wasn't for this site and VOSA, I would know nothing on the matter and would be sat on the service thinking the driver has missed Gateshead out.

(04 Jan 2016, 9:18 pm)Jimmi wrote Whilst on the subject of lack of information from Arriva, apart from a notice on 7609 on Thursday morning, I've not seen or heard nothing about the diversion/shuttle service on the X12 that started today.

If it wasn't for this site and VOSA, I would know nothing on the matter and would be sat on the service thinking the driver has missed Gateshead out.

(04 Jan 2016, 9:26 pm)BusLoverMum wrote I would hope it's better publicised at Gateshead and the stops in Low Fell.

(04 Jan 2016, 9:21 pm)Dan wrote There is something on the Arriva website about it, but you have to go on the X12 timetable page and do some scrolling to find it.

I butchered their write-up for our news article!

(04 Jan 2016, 9:33 pm)Jimmi wrote You certainly love copying and pasting

How many people are likely to be looking at the news/updates pages on Arriva's website on a regular basis, especially as most of the time you end up with info for services in different parts of the country, don't know where on earth Gravesend is but it's certainly not on the X12 route! I think especially for the way the services are running differently throughout these works it should have been mentioned of their Facebook and Twitter accounts but I certainly can't see any mention of it on their Facebook, doesn't help that the team who normally man the Arriva Facebook were off over Christmas with the article on Arriva's website being posted on Christmas Eve.

Here is the info on Arriva's website.
https://www.arrivabus.co.uk/north-east/updates/Closure-of-High-Street-West-in-Gateshead/

(05 Jan 2016, 7:47 am)jaimzm wrote sorry if this been asked how long is jesmond doing the X12 shuttle

(05 Jan 2016, 7:51 am)Michael wrote The page on the Arriva site states:

Monday 4th January to Tuesday 5th April 2016

(04 Jan 2016, 9:18 pm)Jimmi wrote Whilst on the subject of lack of information from Arriva, apart from a notice on 7609 on Thursday morning, I've not seen or heard nothing about the diversion/shuttle service on the X12 that started today.

If it wasn't for this site and VOSA, I would know nothing on the matter and would be sat on the service thinking the driver has missed Gateshead out.

(05 Jan 2016, 11:25 am)palatine3833 wrote I thought you had just said that you saw a notice on Thursday, so surely you would have known something on the matter?

(05 Jan 2016, 11:54 am)Jimmi wrote Problem there was because of where the notice board is on 7609 I only managed to read the text in bold which all I could get from it was there is a closure/division in Gateshead from Monday 4th January, particularly as I only had time to read it whilst stood behind the person boarding in front of me.

(05 Jan 2016, 12:02 pm)tyresmoke wrote If only we could put notices on every seat eh!
I'm sure I posted something about it on here last week as soon as our notice went up in our staff room.
It's pretty poor that they've not put anything on Facebook / Twitter though?

(05 Jan 2016, 1:17 pm)Andreos1 wrote This sort of situation, is the ideal opportunity for operators to develop the next stop screen technology to show/announce closures or diversions.
This could also be developed to advertise changes to services too.

Not everyone has access to social media. The more information that is out on the actual vehicles, the better in my opinion.
Social media can only add to it.

Granted it may create more work for someone, but the punters in the seats just want to know what is happening and the changes they may need to make.

(05 Jan 2016, 1:19 pm)BusLoverMum wrote That would be a great idea, if the X12 had NSAs

(05 Jan 2016, 1:52 pm)Andreos1 wrote It doesn't matter what route it is - whether it is the X12, the 64 or the 22.
Operators are falling over themselves to push funky seats, plugs and wifi and on some services - NSA.

We are all told why the NSA is used - so let's see it taken to the next level. One that can benefit every passenger on the bus and (in the case of some operators), not just another advertising medium.

(05 Jan 2016, 2:06 pm)Adrian wrote What about good old fashioned communication? Someone at main interchanges to explain the closures. I travelled on the 27 between Heworth and Gateshead yesterday, and we ended up with a queue of folk waiting to get off at Jackson Street. Until the driver pointed out about the closure.

Why can't Nexus or the operators have staff present to actually tell passengers about it? Nothing works better than face to face communication.

(05 Jan 2016, 2:16 pm)Andreos1 wrote Face to face communication is great, but where will these people be based?
I reckon it will be impossible to base a member of staff on each bus (we are often given the excuses about drivers not being able to enter conversation about late buses on the social media pages).
Impossible to have a member of staff at each stop.

The more methods used - the better.

(05 Jan 2016, 1:52 pm)Andreos1 wrote It doesn't matter what route it is - whether it is the X12, the 64 or the 22.
Operators are falling over themselves to push funky seats, plugs and wifi and on some services - NSA.

We are all told why the NSA is used - so let's see it taken to the next level. One that can benefit every passenger on the bus and (in the case of some operators), not just another advertising medium.

(05 Jan 2016, 2:19 pm)Adrian wrote Interchange points? Gateshead services run on a hub and spoke model for the most part, so why not have them at Interchange points? Gateshead and Heworth should be sufficient, being the two hubs between the closure.

I appreciate it doesn't capture the entire audience, but no one method will.

(05 Jan 2016, 2:06 pm)Adrian wrote What about good old fashioned communication? Someone at main interchanges to explain the closures. I travelled on the 27 between Heworth and Gateshead yesterday, and we ended up with a queue of folk waiting to get off at Jackson Street. Until the driver pointed out about the closure.

Why can't Nexus or the operators have staff present to actually tell passengers about it? Nothing works better than face to face communication.

(05 Jan 2016, 6:43 pm)South Tyne Lad wrote Volvo B10BLE 4514 has managed to turn up working for Yorkshire Tiger working out of Waterloo https://www.flickr.com/photos/60499654@N05/23565244754/