(12 Jul 2023, 8:47 am)Adrian wrote I have some sympathy with this, as the ticketing knowledge required can be quite extensive in some areas. I once looked at the X12, and I think there were about 15 different combinations of multi-trip products that were on offer, depending on where you were on the route. This is of course on top of the route knowledge you need and the local knowledge you pick up over time.

I recall at one time they used to print handy ticketing guides for drivers? I wonder if this is still a thing?


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(12 Jul 2023, 4:44 pm)morritt89 wrote I had a ticket guide (proper folder and everything) and fare charts when I worked at Arriva. 

(21 Oct 2023, 12:14 pm)Aaron21 wrote I have massive news. This appears to have been fixed. I have a gne explorer and it has now scanned on 4 arriva buses I've been

(21 Oct 2023, 7:42 pm)busmanT wrote A lot of work going on behind the scenes at GNE/Arriva ready for the TNE day tickets being introduced, which will scan on each others buses.

(25 Oct 2023, 8:02 pm)durhambusman wrote Is this the start of the new TNE ticket?

From arriva:

Service Update Fares & Zone Changes

We are making some changes to our fares and fare zones within the North East from the 5th of November.

For full details please visit https://bit.ly/3Qcmyg5

(26 Oct 2023, 6:16 am)durhambusman wrote A frustration of mine..

The quality of information available to the public is all too frequently rather poor.

It appears that the TNE ticket is coming to arriva from 5th November but ( unless arriva have jumped the gun) there is no mention of this on the other major bus operators sites who presumably will be selling the same ticket from the same date?

Even the self appointed king of marketing (GNE) has nothing on its website.

Linked with this Nexus have a link on their website referring to the Scarlet Band Durham park and ride.

https://www.nexus.org.uk/ticket-information/pop/payg/pop-payg-bus-services

I can appreciate if good quality information isn't available that the general public (who aren't really interested in public transport) are deterred from using public transport.

I recently saw a post on Facebook where someone asked a 'how do I get from A to B' type question. Vast majority of respondents gave advice to use Stagecoach services, a few suggested (now withdrawn) arriva services and the odd one suggested a GNE service. Benefit of a stable network?

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(26 Oct 2023, 8:02 am)busmanT wrote I suspect Arriva have announced this early as they are also changing their own tickets.

(26 Oct 2023, 8:09 pm)OrangeArrow49 wrote That's what I thought.

Are these new tickets only valid on Arriva, Go North East and Stagecoach or will they also be available/valid on A-Line, Gateshead Central Taxis, Hodgsons, Phoenix, Stanley Travel and Weardale?

(27 Oct 2023, 11:01 am)durhambusman wrote I emailed TNE and they have confirmed it all kicks off on November 5th.

"Thank you for your email. We’ll be publishing further information on the new fares next week, but I can confirm that when launched on 5th November the fare will be available from other bus operators in our region as well as from Arriva. We’ll publish details on our website and our social media channels."


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(31 Oct 2023, 10:28 am)Rob44 wrote Couldn't find anywhere to put this and didn't want to start a new thread - on the question of ticketing how many passes are available??? I've notice from using GCT that a few seem to be showing a QR code to the driver which i assume is a network 1 ticket. Then you have the physical tickets but someone today go on the bus with what looked like a concessionary permit. But it war 915am? I thought these started from 930?

(31 Oct 2023, 10:41 am)MurdnunoC wrote There is an all-day concessionary pass available for those who have a disability and either attend college or work more than 15 hours a week, I believe. Because they are 'all-day' obviously means they can be used before 0930.

Also, concessionary pass holders who have either a doctor or hospital appointment and need to travel before 0930 are permitted to do so if they produce a letter/documents showing this to be the case.

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(31 Oct 2023, 11:21 am)Rob44 wrote I didn't know about that all day concessionary ticket. is that a new thing?

TNE All Zone.pdf (Size 1.56 MB | Downloads 43)

(05 Nov 2023, 11:52 am)durhambusman wrote Annoyingly the arriva map is showing the TNE ticket as valid in Hartlepool and Darlington but not in Stanley and Consett.

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(07 Nov 2023, 4:43 pm)Rob44 wrote Looks like you can only buy the 680 ticket at Metro machines. I anly wanted a tyne and wear one for 6 quid but not an option??

(07 Nov 2023, 9:33 pm)Rob44 wrote I'll pass on that. I'm just wonder why the tyne and were only one wasn't available??

(07 Nov 2023, 11:27 pm)mb134 wrote I've bought the T&W one twice since Sunday and on both occasions the driver has had no issue. The first one confirmed it was the £6 one I wanted, but the second one put it through straight away.

I haven't on this launch, but generally if there's a ticket that is new or that I don't buy often I'll also specify the price just so the driver knows what I'm talking about. Given the amount of tickets they have to sell, and that everyone seems to call them slightly different things, I think stating the price eliminates any potential confusion.