+- North East Buses (https://northeastbuses.co.uk)
+-- Forum: Local Bus Scene (https://northeastbuses.co.uk/forumdisplay.php?fid=1)
+--- Forum: Management & Infrastructure (https://northeastbuses.co.uk/forumdisplay.php?fid=3)
+--- Thread: Emergency Through Ticketing (/showthread.php?tid=1887)
Emergency Through Ticketing - L469 YVK - 19 Oct 2016
Have ticket machine manufacturers not considered emergency through ticketing for multiple services (unless such thing can be done already) for single and return fares.
For example, when the bridge collapsed on the Blaydon Highway and passengers had to use other services to Newcastle from the Metrocentre and vice versa particularly on one day when most got terminated there. Could there not have been an option for passengers to buy single and return tickets on the TEN services on board the 6/45/46/47?
RE: Emergency Through Ticketing - dannygee - 19 Oct 2016
(19 Oct 2016, 8:19 pm)L469 YVK wrote Have ticket machine manufacturers not considered emergency through ticketing for multiple services (unless such thing can be done already) for single and return fares.
For example, when the bridge collapsed on the Blaydon Highway and passengers had to use other services to Newcastle from the Metrocentre and vice versa particularly on one day when most got terminated there. Could there not have been an option for passengers to buy single and return tickets on the TEN services on board the 6/45/46/47?
They would of been a message put over the drivers radio telling them to accept all tickets valid between certain points.
But if passengers get on say the 21 at low fell to newcastle and get a return they can return on the no 1 too as its between the same points on the journey.
RE: Emergency Through Ticketing - BusLoverMum - 19 Oct 2016
Yep - what dannygee said. I remember a Durham 64 broke down, about a year ago, so our 22 stopped and picked up most of the passengers as most of the Durham part of the East bound 64 route is just a short walk from the 22 route, anyhow. In situations when a road has temporarily closed, a longer distance bus will detour to miss the blockage, though the success of this does really depend on the driver's local knowledge! It's usually better to miss 2 or 3 stops and finish the journey 15 minutes late than not finish the journey or end up an hour late though.
In longer term situations, it has been known for operators to agree to honour each other's tickets, but that takes some prior agreement! What seems to happen more often with major infrastructure problems, such as the bridge problems at deerness, earlier this year and various incidences of roads being blocked by planned roadworks is that the local authority steps in and commissions a shuttle to bridge the gap in the service in some way.