(05 Jan 2019, 2:28 am)JM03 wrote What will 51A interwork with? Noticed that it is now scheduled to get into Haymarket at 24 yet depart at 20. Also, on match days, is a hybrid always allocated to the first one after the game?

(05 Jan 2019, 6:52 am)S830OFT wrote It might interwork with 52/54...

(05 Jan 2019, 9:01 am)pbjd wrote They aren't going to use as Solo on the 52-54.

(04 Jan 2019, 10:57 pm)TezzaPaul wrote Does anyone know what the fleet numbers are gonna be when the centros that have been transferred over to Stockton come onto service? I've heard that they're currently at the back of the depot.

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(05 Jan 2019, 2:28 am)JM03 wrote What will 51A interwork with? Noticed that it is now scheduled to get into Haymarket at 24 yet depart at 20. Also, on match days, is a hybrid always allocated to the first one after the game?

(05 Jan 2019, 4:42 pm)TezzaPaul wrote I thought they might have followed on from the two current centros, with numbers being 1925 - 27

Teesside Bus Spotter | Arriva fan all the way

(09 Jan 2019, 5:41 pm)GNE6312 wrote Are arriva still striking on Saturday

(09 Jan 2019, 6:05 pm)TezzaPaul wrote Rumour has it that there'll be no Arriva buses on Saturday. Anyone heard the rumour?

Teesside Bus Spotter | Arriva fan all the way

(09 Jan 2019, 8:46 pm)S830OFT wrote Arriva really need to consider the attitude of staff as this evening on the 22/24 (the 17:43 departure for Durham) the female driver was extremely rude and unpleasant to all passengers and at a stop just off Peterlee a man questioned "are the strikes on tommorow" she very rudely shouted "YES" and shut the doors just as he went to ask for more information. 

At Sherburn a passenger boarded and went to pay, she pointed to the sign stating "Free Travel" and he asked "is it free?" She ignored him and did not even respond and drove away before he was even seated.

Upon arrival at Durham she dropped off at the 64 bus stop opposed to the Bus Station so I questioned "are you not going into the bus station" she replied very aggressively "It's over there" I am speechless at this, she might be having a bad day but there is absolutely no need to take it out on the passengers.

I shall be e-mailing Arriva about this as the attitude from this employee is just simply unacceptable and is not even delivering good customer service in anyway.

(09 Jan 2019, 9:01 pm)Cock Robin wrote Think yourself lucky you got a bus!
It may be it wasn't a normal driver. Could have been a fitter or something that hasn't had public relations training.

(09 Jan 2019, 9:37 pm)S830OFT wrote Well it was a female in her late 20s maybe early 30s... One thing I must say is I feel sorry for Arriva, the embarrassment to their values of the customer being the prime objective to their business and the rude and aggressive behaviour from this so called driver is simply disgraceful and she knows not one thing about customer care. I think that Sapphire Care programme tought to Sapphire drivers should be rolled out to all staff as each service has Arriva's most precious cargo on-board.

(09 Jan 2019, 9:01 pm)Cock Robin wrote Think yourself lucky you got a bus!
It may be it wasn't a normal driver. Could have been a fitter or something that hasn't had public relations training.

(09 Jan 2019, 9:37 pm)S830OFT wrote Well it was a female in her late 20s maybe early 30s... One thing I must say is I feel sorry for Arriva, the embarrassment to their values of the customer being the prime objective to their business and the rude and aggressive behaviour from this so called driver is simply disgraceful and she knows not one thing about customer care. I think that Sapphire Care programme tought to Sapphire drivers should be rolled out to all staff as each service has Arriva's most precious cargo on-board.

(10 Jan 2019, 4:48 pm)Cock Robin wrote I think most passengers will have been grateful to the driver for turning up under the circumstances.

(11 Jan 2019, 2:44 pm)Jimmi wrote A very limited strike timetabled service will be offered tomorrow, timetables can be found on here: https://www.arrivabus.co.uk/north-east/floating/strike-buses/

Only a few services out of Belmont, Redcar & Whitby will run

(09 Jan 2019, 9:37 pm)S830OFT wrote Well it was a female in her late 20s maybe early 30s... One thing I must say is I feel sorry for Arriva, the embarrassment to their values of the customer being the prime objective to their business and the rude and aggressive behaviour from this so called driver is simply disgraceful and she knows not one thing about customer care. I think that Sapphire Care programme tought to Sapphire drivers should be rolled out to all staff as each service has Arriva's most precious cargo on-board.

(12 Jan 2019, 3:47 pm)BeachBoy99 wrote I know exactly who you're referring to and I can honestly say she is an absolute cow. It was September when I last had her as a driver. She's constantly rude to passengers, for instance: the last time I was on the 23 with her as the driver, the bus was waiting in Peterlee bus station to depart towards Sunderland. There was an older lady with a stick walking at as fast a pace as she could to get onto the bus (I knew she was going to get on the 23 because she is a regular passenger on that service). When she finally got on the bus, she politely asked this driver if she was going through Easington Colliery. Now, this is what got me really annoyed. The driver had been reading a newspaper and completely ignored this older lady for about 5 seconds (I assume she was finishing her column), turned to her and very bluntly said "Yes. Did you read the sign on the front?". I could tell that the older lady was quite upset by her reaction and it infuriated me. When I got off at Dalton Park, I didn't thank her and quickly let her know what I thought of her (I won't mention the expletives on this site, though   )

Horrible customer service. She's like that all the time as well; an absolutely disgusting way to represent Arriva.

(12 Jan 2019, 7:35 pm)S830OFT wrote Looks like Arriva have annoyed someone recently as the Durham staff canteen on North Road has a huge crack on the glass.

(12 Jan 2019, 7:42 pm)BusLoverMum wrote That's just Durham after a busy night. Cracked windows and vomit.

(12 Jan 2019, 8:01 pm)S830OFT wrote Well some Nighters won't get home tonight with Arriva and Northern on strike. This afternoon was chaos with no Arriva staff around and all the questions going to the Security Guard who knows quite a lot tbh.

(12 Jan 2019, 8:19 pm)Jamie M wrote We'll just ignore the massive taxi rank thats right next to the bus station...

(12 Jan 2019, 8:01 pm)S830OFT wrote Well some Nighters won't get home tonight with Arriva and Northern on strike. This afternoon was chaos with no Arriva staff around and all the questions going to the Security Guard who knows quite a lot tbh.

(12 Jan 2019, 8:19 pm)Jamie M wrote We'll just ignore the massive taxi rank thats right next to the bus station...

(12 Jan 2019, 11:43 pm)Adrian wrote But does it really warrant (another) sarcy comment Jamie? You might not agree with the point being made, but you're not duty bound to respond. If its not constructive, then don't bother.