(11 Jul 2023, 10:47 am)Busu284 wrote So I got on the 21 at Gateshead today heading towards Newcastle and showed my £12,70 Explorer ticket to the driver for him to say "Its not valid on here. Its only valid on Arriva buses" I said no it's valid on here as well and he said no it isn't so I gave up trying to tell him

This annoys me to the fact why can't Arriva & GNE accept the T&W Day Rover & Explorer tickets as they both sell them. Its stated on the website "Valid on all Go North East, Arriva & Stagecoach buses". So why do they keep not letting you on. Now this is just probably a one off bus it does get annoying. However I wanted to ask why can't the T&W Day Rover & Explorer be scanned on each other buses if they accept them. Arriva & GNE accept each other tickets on the 306/7/8/9 as I bought a week tickets on the gne bus and it was scanned perfectly fine on them but Explorer & T&W Day Rover can't. I really hope something is done about this. Would save a lot of time and drivers stop being dic£s about it

Ignore the fact the fourm says T&A Day Rover

(11 Jul 2023, 10:47 am)Busu284 wrote So I got on the 21 at Gateshead today heading towards Newcastle and showed my £12,70 Explorer ticket to the driver for him to say "Its not valid on here. Its only valid on Arriva buses" I said no it's valid on here as well and he said no it isn't so I gave up trying to tell him

This annoys me to the fact why can't Arriva & GNE accept the T&W Day Rover & Explorer tickets as they both sell them. Its stated on the website "Valid on all Go North East, Arriva & Stagecoach buses". So why do they keep not letting you on. Now this is just probably a one off bus it does get annoying. However I wanted to ask why can't the T&W Day Rover & Explorer be scanned on each other buses if they accept them. Arriva & GNE accept each other tickets on the 306/7/8/9 as I bought a week tickets on the gne bus and it was scanned perfectly fine on them but Explorer & T&W Day Rover can't. I really hope something is done about this. Would save a lot of time and drivers stop being dic£s about it

Ignore the fact the fourm says T&A Day Rover

(11 Jul 2023, 11:10 am)citaro5284 wrote And I dont think the problem is just in the North East either.

I bought a All York ticket on a First vehicle and was nearly refused when I tried to use it on an East Yorkshire vehicle.

(11 Jul 2023, 11:02 am)streetdeckfan wrote I hope you just got on anyway and said to call for a ticket inspector if he had a problem

(11 Jul 2023, 12:59 pm)Busu284 wrote He let is on and said. Next time use the Arriva bus as we don't accept them

(11 Jul 2023, 10:47 am)Busu284 wrote So I got on the 21 at Gateshead today heading towards Newcastle and showed my £12,70 Explorer ticket to the driver for him to say "Its not valid on here. Its only valid on Arriva buses" I said no it's valid on here as well and he said no it isn't so I gave up trying to tell him

This annoys me to the fact why can't Arriva & GNE accept the T&W Day Rover & Explorer tickets as they both sell them. Its stated on the website "Valid on all Go North East, Arriva & Stagecoach buses". So why do they keep not letting you on. Now this is just probably a one off bus it does get annoying. However I wanted to ask why can't the T&W Day Rover & Explorer be scanned on each other buses if they accept them. Arriva & GNE accept each other tickets on the 306/7/8/9 as I bought a week tickets on the gne bus and it was scanned perfectly fine on them but Explorer & T&W Day Rover can't. I really hope something is done about this. Would save a lot of time and drivers stop being dic£s about it

Ignore the fact the fourm says T&A Day Rover

(11 Jul 2023, 11:10 am)citaro5284 wrote And I dont think the problem is just in the North East either.

I bought a All York ticket on a First vehicle and was nearly refused when I tried to use it on an East Yorkshire vehicle.

(11 Jul 2023, 2:25 pm)streetdeckfan wrote I would definitely report it to GNE via the live chat, I assume you know the fleet number and the time.

(11 Jul 2023, 2:26 pm)Adrian wrote I'd report the instance to their customer services, as it's clearly a training issue. 

I use Day Rovers all the time in Tyne and Wear, and it's rare I get any grief from a driver/inspector of another company, even though I'm showing them a ticket purchased on the GNE app. Teesside on an Explorer can be a bit different and normally Arriva drivers insist you try and scan it (even though it'll never work!), but wave you on after that.

Unless it's the last bus of the day or an ultra low frequency, I wouldn't recommend doing as Streetdeckfan suggests and sitting down anyway, unless you like confrontation from other customers. Instead, politely ask that they check or offer to show them the ticket description on an app or the company website. If they're having none of it, get off, wait for the next one and report it to the operator.

(11 Jul 2023, 4:13 pm)mb134 wrote I appreciate it's different for operators without radios, but with GNE surely the driver can quickly radio the infamous SDC and confirm the validity of the ticket?

(11 Jul 2023, 2:26 pm)Adrian wrote Unless it's the last bus of the day or an ultra low frequency, I wouldn't recommend doing as Streetdeckfan suggests and sitting down anyway, unless you like confrontation from other customers. Instead, politely ask that they check or offer to show them the ticket description on an app or the company website. If they're having none of it, get off, wait for the next one and report it to the operator.

(11 Jul 2023, 4:32 pm)Adrian wrote Suppose it depends how stubborn the driver is going to be. If they don't accept reasoning by you showing them the information, then it'd say it's highly unlikely they'll even attempt to radio in.

(11 Jul 2023, 4:56 pm)streetdeckfan wrote If it was a new or obscure ticket, then fair enough, but I'd say the Explorer is a fairly well known and established ticket at this point.

(11 Jul 2023, 5:16 pm)Storx wrote Instead of blaming the driver's we should be looking at the reason why the tickets can't be scanned on each other's machines imo. Hopefully it's something that's sorted with the new tickets but I have my doubts.

It doesn't help the Metro barriers don't have QR Code readers either which would help matters or the ability to print QR codes.

(11 Jul 2023, 5:16 pm)Storx wrote Instead of blaming the driver's we should be looking at the reason why the tickets can't be scanned on each other's machines imo. Hopefully it's something that's sorted with the new tickets but I have my doubts.

It doesn't help the Metro barriers don't have QR Code readers either which would help matters or the ability to print QR codes.

(11 Jul 2023, 7:07 pm)Thomas12 wrote That’s a fair point, but some drivers are rude and confrontational - it’s almost like they’re seeking an argument. 

A genuine mistake or misunderstanding isn’t an issue I’d say, especially when the ticketing in the North East is so complicated. But the way some drivers behave isn’t acceptable.

(11 Jul 2023, 7:31 pm)streetdeckfan wrote Like I say, since the driver shortage started the quality of drivers has gone right down hill.
Gone are the days of the #cannyGNEdriver, they seem to have just hired a load arrogant know-it-alls to fill the gaps all the gaps of the decent drivers that left.

(11 Jul 2023, 5:16 pm)Storx wrote Instead of blaming the driver's we should be looking at the reason why the tickets can't be scanned on each other's machines imo. Hopefully it's something that's sorted with the new tickets but I have my doubts.

It doesn't help the Metro barriers don't have QR Code readers either which would help matters or the ability to print QR codes.

(11 Jul 2023, 7:45 pm)deanmachine wrote This, I wonder how Manchester are doing it, I assume they're all switching to a common ticket machine?

It's always annoyed me how they don't at least have a shared QR code for the multi operator tickets, apparently even Stagecoach are getting QR readers for the tickets on their apps so I don't see why it can't be done.

(11 Jul 2023, 10:47 am)Busu284 wrote So I got on the 21 at Gateshead today heading towards Newcastle and showed my £12,70 Explorer ticket to the driver for him to say "Its not valid on here. Its only valid on Arriva buses" I said no it's valid on here as well and he said no it isn't so I gave up trying to tell him

This annoys me to the fact why can't Arriva & GNE accept the T&W Day Rover & Explorer tickets as they both sell them. Its stated on the website "Valid on all Go North East, Arriva & Stagecoach buses". So why do they keep not letting you on. Now this is just probably a one off bus it does get annoying. However I wanted to ask why can't the T&W Day Rover & Explorer be scanned on each other buses if they accept them. Arriva & GNE accept each other tickets on the 306/7/8/9 as I bought a week tickets on the gne bus and it was scanned perfectly fine on them but Explorer & T&W Day Rover can't. I really hope something is done about this. Would save a lot of time and drivers stop being dic£s about it

Ignore the fact the fourm says T&A Day Rover

(11 Jul 2023, 9:21 pm)Andreos1 wrote This isn't a new thing. 
It's gone on for years. 

I remember our very own Daniel regularly complaining about ANE drivers on his way to school or something.

Yet here we are, however many years down the line and it still happens. 
Whether the technology is there or not - there's absolutely no excuse for a driver not knowing about a multi-operator ticket, that he/she could issue from their own machine and has existed for 30 odd years.

Ultimately, this is a corporate onboarding training issue, a failure by operators to keep their drivers product knowledge up to date and another example of drivers not taking ownership for their own learning.

(11 Jul 2023, 9:28 pm)Dan wrote Elephants never forget, Andreos!


Sent from my iPhone using Tapatalk

(11 Jul 2023, 7:51 pm)Adrian wrote It does exist. There was millions spent on NESTI to deliver this, and it's currently available on the much under-used POP Pay As You Go card. See: https://www.gonortheast.co.uk/pop-pay-as-you-go

It can be delivered cross-operator via Ticketer QR codes, as this article on the manufacturer website suggests: https://www.ticketer.com/en/article/ticketer-bite-size-qr-code-reader-enhancements/, but much like tap-on/tap-off, I guess a lot of it comes down to the priorities of operators.

(11 Jul 2023, 9:21 pm)Andreos1 wrote Ultimately, this is a corporate onboarding training issue, a failure by operators to keep their drivers product knowledge up to date and another example of drivers not taking ownership for their own learning.