30 Jun 2017, 7:37 pm
#924
(30 Jun 2017, 10:35 am)idiot Another fare increase not advertised on buses or social media for GNE. Well I had enough change for £1.45 but not £1.50 bus driver wasn't happy with a £20 note but it's not my fault! Its the company!
There were a few caught out yesterday and today, on the few buses that I have used. There were only two that had to pay with a note as an alternative.
I don't doubt that the company have put posters up on the bus, but at the same time, I do think that they deliberately tart the whole affair up as much as possible. The image below is what was put on the bus, which is hardly informative to the customer, given the wide range of increases that appear to have occurred.
I appreciate that price increases, for any company, is a negative message to pass on to your customers. You're bound to get some flack for it - its inevitable. But I would be more annoyed about it being hidden from me.
I believe these posters were the only format that the increases went out in. Not a single thing online or on social media about this, so its not an equality proof method for a start.
