26 May 2017, 10:51 am
#341
(25 May 2017, 6:23 pm)dannygee Also noticed recently some of the indigo north tyne solos are making loud noises when slowing down. But what got us today was the next stop announcements making loud squeaky noises instead of the voice.
Also it has been reported to gne again but 5269 rear display been off for about 5 months now
Both the fault with the Next Stop Announcements and the fault with the rear display have been logged with Hanover for them to investigate.
(26 May 2017, 10:25 am)Michael These new ticket machines are nothing but trouble.
Wouldn't allow the driver to log in, then it wouldn't accept my ticket (before anyone asks, doesn't run out until middle of June), then it wouldn't let the driver put a smartzone ticket on to a pass....
Expect this is just a minor teething issue paired with the drivers still getting to know the new machines. I'm certainly not aware of any issues with the acceptance of SmartZone tickets, anyway? Not sure if it applies in this instance, but the drivers' logins have all changed, and some have tried to login with their old details (force of habit, probably) on occasion.
Majority of feedback from both drivers and customers has been really positive, and most of the negative feedback has actually only been with regards to the size of the new tickets (which really aren't too dissimilar from the size of Arriva's tickets!) Majority of staff think they're a million times better than the old machines - much more reliable.
