26 May 2017, 3:47 pm
#346
(26 May 2017, 10:51 am)Dan Both the fault with the Next Stop Announcements and the fault with the rear display have been logged with Hanover for them to investigate.
Expect this is just a minor teething issue paired with the drivers still getting to know the new machines. I'm certainly not aware of any issues with the acceptance of SmartZone tickets, anyway? Not sure if it applies in this instance, but the drivers' logins have all changed, and some have tried to login with their old details (force of habit, probably) on occasion.
Majority of feedback from both drivers and customers has been really positive, and most of the negative feedback has actually only been with regards to the size of the new tickets (which really aren't too dissimilar from the size of Arriva's tickets!) Majority of staff think they're a million times better than the old machines - much more reliable.
You could argue that since they are brand new compared to machines which are years old, they should be more reliable.
