Sapphire no-quibble money back guarantee
#1
Sapphire no-quibble money back guarantee
I remembered reading a sign on the cove of Arriva's Sapphire buses that they have a no-quibble money back guarantee, has anyone actually taken advantage of this?

According to their website 

Quote:Our Sapphire customer charter sets out our commitments on things like reliability, punctuality, frequency and cleanliness and guarantees you your money back if you’re not satisfied


Clearly from other threads, and my past experience, they don't live up to this, so I'd be interested in seeing what would happen if one tried to claim a refund.

#2
RE: Sapphire no-quibble money back guarantee
They still do it, but it was regularly abused over trivial things like drivers not wearing a tie etc, so understandably it got swept under the carpet.
Ruairidh | omnicity4659.co.uk