Tyne and Wear Metro
Tyne and Wear Metro
Huw Lewis has been on the radio with the news.
He said there were 6 buses on the 900 at that time. They were the only buses accepting metro tickets.
He said Network Rail have been trying to identify the source of the outage and have failed to do so, so far.
He stated pressure has been put onto Metro by Nexus, to increase and improve their social media presence.
(13 Jan 2016, 9:04 am)Andreos1 Huw Lewis has been on the radio with the news.
He said there were 6 buses on the 900 at that time. They were the only buses accepting metro tickets.
He said Network Rail have been trying to identify the source of the outage and have failed to do so, so far.
He stated pressure has been put onto Metro by Nexus, to increase and improve their social media presence.
![[Image: 24229171462_16b5d4643d.jpg]](https://farm2.staticflickr.com/1657/24229171462_16b5d4643d.jpg)
Jim Hughes Coaches: MSU830 Mercedes by emdjt42, on Flickr(13 Jan 2016, 9:04 am)Andreos1 Huw Lewis has been on the radio with the news.
He said there were 6 buses on the 900 at that time. They were the only buses accepting metro tickets.
He said Network Rail have been trying to identify the source of the outage and have failed to do so, so far.
He stated pressure has been put onto Metro by Nexus, to increase and improve their social media presence.
Jim Hughes Coaches: MSU830 Mercedes by emdjt42, on Flickr
(13 Jan 2016, 12:40 am)GX03 SVC The entire system is a farce, the lack of decent management and customer services are beggars belief.Since when?
Metro has a policy that it no longer published generic reasons for delays, but is always quick to blame Network Rail anywhere past Pelaw Jn.
The A194 isn't bad at rush hour imo, usually the Tunnel that causes delays though.
(13 Jan 2016, 12:40 am)GX03 SVC The entire system is a farce, the lack of decent management and customer services are beggars belief.Since when?
Metro has a policy that it no longer published generic reasons for delays, but is always quick to blame Network Rail anywhere past Pelaw Jn.
The A194 isn't bad at rush hour imo, usually the Tunnel that causes delays though.
(13 Jan 2016, 11:11 am)Davie Not being funny here; why is it people say the 82/82A are unreliable, but usually when I see them they are on time?
(13 Jan 2016, 11:11 am)Davie Not being funny here; why is it people say the 82/82A are unreliable, but usually when I see them they are on time?
(13 Jan 2016, 11:11 am)Davie Not being funny here; why is it people say the 82/82A are unreliable, but usually when I see them they are on time?
(13 Jan 2016, 11:11 am)Davie Not being funny here; why is it people say the 82/82A are unreliable, but usually when I see them they are on time?
(13 Jan 2016, 12:33 am)Bus_User How is it an farce Dan? What can you do when the OHL failed? There must be a reason why its always seems to be between Pelaw and Brockley where it fails yet elsewhere on the Sunderland line, it seems fine so surely it can't be the design of the OHL like someone suggested?
It needs to be investigated because it is too often and I like to think Nexus are involved in it and not just leaving it to NR.
I also hope if you do finally get a car you leave plenty of time for your journey to work as your likely to encounter delays when driving along the A194...
(13 Jan 2016, 12:33 am)Bus_User How is it an farce Dan? What can you do when the OHL failed? There must be a reason why its always seems to be between Pelaw and Brockley where it fails yet elsewhere on the Sunderland line, it seems fine so surely it can't be the design of the OHL like someone suggested?
It needs to be investigated because it is too often and I like to think Nexus are involved in it and not just leaving it to NR.
I also hope if you do finally get a car you leave plenty of time for your journey to work as your likely to encounter delays when driving along the A194...
(13 Jan 2016, 7:11 pm)Adrian It's a farce because customers, for the second time in as many months, are facing a major outage spanning multiple days. On top of that, neither the owner of the system or the operator, have managed to implement suitable and a demand responsive contingency plan. To make matters even worse, the two of them together seem incapable of providing proper and effect communication.
Most passengers couldn't give a stuff what the reason is for outage and who is to blame. They simply want the service that they've paid a lot of money to have access to. Most would even settle for a suitable alternative, on the occasion that things do go wrong.
The problem is that it's not an occasional thing. It's every single day, and it's becoming apparent that the operator is out of it's depth.
(13 Jan 2016, 7:11 pm)Adrian It's a farce because customers, for the second time in as many months, are facing a major outage spanning multiple days. On top of that, neither the owner of the system or the operator, have managed to implement suitable and a demand responsive contingency plan. To make matters even worse, the two of them together seem incapable of providing proper and effect communication.
Most passengers couldn't give a stuff what the reason is for outage and who is to blame. They simply want the service that they've paid a lot of money to have access to. Most would even settle for a suitable alternative, on the occasion that things do go wrong.
The problem is that it's not an occasional thing. It's every single day, and it's becoming apparent that the operator is out of it's depth.
(13 Jan 2016, 7:12 pm)DanPicken Passengers get even more annoyed as the prices went up for a worse service.
(13 Jan 2016, 7:14 pm)Adrian Apparently bus operators haven't been accepting tickets either, according to that Facebook group? Someone in Metro must have made the call not to agree something for today. How nice of them.
(13 Jan 2016, 7:14 pm)Adrian Apparently bus operators haven't been accepting tickets either, according to that Facebook group? Someone in Metro must have made the call not to agree something for today. How nice of them.
Would a reduced service help? It would mean that more spares were available, and more time could be dedicated for maintanance. It's obviously not as simple as that, but I reckon some of the Pelaw to South Gosforth "peak extras" could be sacrificed, as well as even just reducing the daytime service to every 15 minutes, rather than every 12. An extra few minutes to wait, but having more chance of a Metro actually arriving.
The problem is so noticeable to me yet NEXUS or Network Rail cant seem to identify the problem.
Like my post from earlier, All of the Infrastructure on the Pelaw to South Hylton ( Excluding Signals which are typical 4 Aspects ) is Non Standard on Network Rail and even the rest of the Tyne And Wear Metro Network too listed below :
OLE ( Wires and Gantrys that hold them ) Is non standard and the same type cant be found on any other system in the UK ( Including Heavy Rail ) and is used for TRAM LINES in Continental Europe NOT MAIN LINE RUNNING in the UK no one is familiar with the type and the Manufacturer is somewhere in Europe.
It is also different to the rest of the Metros Electric equipment ( Which sub types of this equipment can be found in the UK ), If all of the equipment was the same system wide there would rarely be Major Fualts constantly happening due to the National knowledge of the type.
Someone from DB Regio was on Radio Newcastle earlier, they stated the source of the fault had been identified and it was water in the OLE that was causing the issue.
The repairs were compounded with the line being live for Northern services.
Hopefully sorted by tomorrow.
