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North East Buses Local Bus Scene Operations, Management & Infrastructure Nexus Tenders - May 2021

Nexus Tenders - May 2021

Nexus Tenders - May 2021

 
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Dan

Site Administrator

18,120
08 May 2021, 7:16 am #61
(08 May 2021, 6:59 am)Rob44 Playing devil's advocate ( and no i don't work for Nexus or GCT) haven't other bus companies in the regions won contacts then got another company to do them? Im thinking metro replacement?

Also, as a tax payer I like to See value for money. No one is excusing not running the route correctly bus as has been mentioned on here, and from first hand experience they are not the only company to do it! Maybe the reason they get so many is the fact that nexus haven't got the cash to pay Arriva. Gne ect 2,3 or4 times what GCT do it for. Maybe the big 3 could run these services commercially if they think GCT are doing a bad job rather then just running when the make megabucks for shareholder/the german transport network



As a taxpayer I also like to see value for money. Sadly I’d say Gateshead Central Taxis being paid to run services that they don’t operate does not represent good value for money.

I have heard their buses now have posters apologising for missing buses and gaps in service, stating they are not liable and it is due to staff and vehicle shortages. That hardly instils confidence in public transport and is quite damaging in the wider context of building back buses better.

Their investment into new buses over the last year or two is commendable, as is the investment into better specification buses (high back seats, USB charging points etc) but sadly constant suggestion that they aren’t running their contracts as they should be means that their investments are often overlooked.


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Dan
08 May 2021, 7:16 am #61

(08 May 2021, 6:59 am)Rob44 Playing devil's advocate ( and no i don't work for Nexus or GCT) haven't other bus companies in the regions won contacts then got another company to do them? Im thinking metro replacement?

Also, as a tax payer I like to See value for money. No one is excusing not running the route correctly bus as has been mentioned on here, and from first hand experience they are not the only company to do it! Maybe the reason they get so many is the fact that nexus haven't got the cash to pay Arriva. Gne ect 2,3 or4 times what GCT do it for. Maybe the big 3 could run these services commercially if they think GCT are doing a bad job rather then just running when the make megabucks for shareholder/the german transport network



As a taxpayer I also like to see value for money. Sadly I’d say Gateshead Central Taxis being paid to run services that they don’t operate does not represent good value for money.

I have heard their buses now have posters apologising for missing buses and gaps in service, stating they are not liable and it is due to staff and vehicle shortages. That hardly instils confidence in public transport and is quite damaging in the wider context of building back buses better.

Their investment into new buses over the last year or two is commendable, as is the investment into better specification buses (high back seats, USB charging points etc) but sadly constant suggestion that they aren’t running their contracts as they should be means that their investments are often overlooked.


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08 May 2021, 7:33 am #62
(08 May 2021, 7:16 am)Dan As a taxpayer I also like to see value for money. Sadly I’d say Gateshead Central Taxis being paid to run services that they don’t operate does not represent good value for money.

I have heard their buses now have posters apologising for missing buses and gaps in service, stating they are not liable and it is due to staff and vehicle shortages. That hardly instils confidence in public transport and is quite damaging in the wider context of building back buses better.

Their investment into new buses over the last year or two is commendable, as is the investment into better specification buses (high back seats, USB charging points etc) but sadly constant suggestion that they aren’t running their contracts as they should be means that their investments are often overlooked.


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Then the big questions is why do nexus give them contacts. There giving more contracts to them and they haven't got the buses or drivers. It's no wonder  L&B are having to run the SNS contract on there behalf. Even the Ferry Replacement contract. God knows why GNE lost that
Micheal Aaron
08 May 2021, 7:33 am #62

(08 May 2021, 7:16 am)Dan As a taxpayer I also like to see value for money. Sadly I’d say Gateshead Central Taxis being paid to run services that they don’t operate does not represent good value for money.

I have heard their buses now have posters apologising for missing buses and gaps in service, stating they are not liable and it is due to staff and vehicle shortages. That hardly instils confidence in public transport and is quite damaging in the wider context of building back buses better.

Their investment into new buses over the last year or two is commendable, as is the investment into better specification buses (high back seats, USB charging points etc) but sadly constant suggestion that they aren’t running their contracts as they should be means that their investments are often overlooked.


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Then the big questions is why do nexus give them contacts. There giving more contracts to them and they haven't got the buses or drivers. It's no wonder  L&B are having to run the SNS contract on there behalf. Even the Ferry Replacement contract. God knows why GNE lost that

mb134



4,151
08 May 2021, 11:00 am #63
(08 May 2021, 7:16 am)Dan I have heard their buses now have posters apologising for missing buses and gaps in service, stating they are not liable and it is due to staff and vehicle shortages. 

Even this is ridiculous. Vehicle and staff shortages are directly the fault of the company. Don't apply for contracts which you don't have the assets to operate, and provide a better work environment so your staff stay/new ones join.
mb134
08 May 2021, 11:00 am #63

(08 May 2021, 7:16 am)Dan I have heard their buses now have posters apologising for missing buses and gaps in service, stating they are not liable and it is due to staff and vehicle shortages. 

Even this is ridiculous. Vehicle and staff shortages are directly the fault of the company. Don't apply for contracts which you don't have the assets to operate, and provide a better work environment so your staff stay/new ones join.

cbma06



2,669
08 May 2021, 11:03 am #64
I’m all in favour giving the secured contracts to independents rather than the daytime operator, why should the taxpayer pay for the same bus company to operate the evening service etc.. while there operate the daytime service commercially, what happened a few years ago when northern said that there will start operating some secured services commercially again. (probably because there didn’t want another big operator to run them secured) didn’t GNE started to take on some east Durham network commercially as Arriva were one step away of winning the contracts?

I wonder how much incentives and grants did northern get from the government to purchase adl’s and streetdecks


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(08 May 2021, 11:00 am)mb134 Even this is ridiculous. Vehicle and staff shortages are directly the fault of the company. Don't apply for contracts which you don't have the assets to operate, and provide a better work environment so your staff stay/new ones join.


Didn’t Northern win some contracts and contracted them out to independent operators?

There’s to many negatives on here towards GCT, whining about it on this forum isn’t going to solve the problem


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Edited 08 May 2021, 11:04 am by cbma06.


cbma06
08 May 2021, 11:03 am #64

I’m all in favour giving the secured contracts to independents rather than the daytime operator, why should the taxpayer pay for the same bus company to operate the evening service etc.. while there operate the daytime service commercially, what happened a few years ago when northern said that there will start operating some secured services commercially again. (probably because there didn’t want another big operator to run them secured) didn’t GNE started to take on some east Durham network commercially as Arriva were one step away of winning the contracts?

I wonder how much incentives and grants did northern get from the government to purchase adl’s and streetdecks


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(08 May 2021, 11:00 am)mb134 Even this is ridiculous. Vehicle and staff shortages are directly the fault of the company. Don't apply for contracts which you don't have the assets to operate, and provide a better work environment so your staff stay/new ones join.


Didn’t Northern win some contracts and contracted them out to independent operators?

There’s to many negatives on here towards GCT, whining about it on this forum isn’t going to solve the problem


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Dan

Site Administrator

18,120
08 May 2021, 11:08 am #65
(08 May 2021, 11:03 am)cbma06 I’m all in favour giving the secured contracts to independents rather than the daytime operator, why should the taxpayer pay for the same bus company to operate the evening service etc.. while there operate the daytime service commercially, what happened a few years ago when northern said that there will start operating some secured services commercially again. (probably because there didn’t want another big operator to run them secured) didn’t GNE started to take on some east Durham network commercially as Arriva were one step away of winning the contracts?

I wonder how much incentives and grants did northern get from the government to purchase adl’s and streetdecks

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If the daytime operator offers the best value to the local authority, then why shouldn't they be given the contract to operate the evening/Sunday service, just because they have decided it isn't commercially viable and the local authority has deemed it an essential service?

Go North East paid for their new ADL Enviro400s and Wright StreetDecks commercially. They did not receive any incentives or grants from government.

(08 May 2021, 11:03 am)cbma06 Didn’t Northern win some contracts and contracted them out to independent operators?

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Yes, although this has only really been common over the last twelve months and Go North East was open and honest about why it sub-contracted them out in the press release below:
https://www.gonortheast.co.uk/go-north-e...-operators

It wasn't because the company was unable to run the contract entirely of its own accord, it was to share the extra work with local SME coach operators who were particularly financially impacted as a result of Covid-19.

Prior to this, it was fairly uncommon for Go North East to sub-contract out any extra work such as Metro Replacement.
Dan
08 May 2021, 11:08 am #65

(08 May 2021, 11:03 am)cbma06 I’m all in favour giving the secured contracts to independents rather than the daytime operator, why should the taxpayer pay for the same bus company to operate the evening service etc.. while there operate the daytime service commercially, what happened a few years ago when northern said that there will start operating some secured services commercially again. (probably because there didn’t want another big operator to run them secured) didn’t GNE started to take on some east Durham network commercially as Arriva were one step away of winning the contracts?

I wonder how much incentives and grants did northern get from the government to purchase adl’s and streetdecks

Sent from my iPhone using Tapatalk

If the daytime operator offers the best value to the local authority, then why shouldn't they be given the contract to operate the evening/Sunday service, just because they have decided it isn't commercially viable and the local authority has deemed it an essential service?

Go North East paid for their new ADL Enviro400s and Wright StreetDecks commercially. They did not receive any incentives or grants from government.

(08 May 2021, 11:03 am)cbma06 Didn’t Northern win some contracts and contracted them out to independent operators?

Sent from my iPhone using Tapatalk

Yes, although this has only really been common over the last twelve months and Go North East was open and honest about why it sub-contracted them out in the press release below:
https://www.gonortheast.co.uk/go-north-e...-operators

It wasn't because the company was unable to run the contract entirely of its own accord, it was to share the extra work with local SME coach operators who were particularly financially impacted as a result of Covid-19.

Prior to this, it was fairly uncommon for Go North East to sub-contract out any extra work such as Metro Replacement.

08 May 2021, 11:44 am #66
(08 May 2021, 11:00 am)mb134 Even this is ridiculous. Vehicle and staff shortages are directly the fault of the company. Don't apply for contracts which you don't have the assets to operate, and provide a better work environment so your staff stay/new ones join.
Nexus won't stop giving them contact because they put the bid in. I'd be very very surprised we see GCT metro replacement sometime. Then again that will go to L&B as well
Micheal Aaron
08 May 2021, 11:44 am #66

(08 May 2021, 11:00 am)mb134 Even this is ridiculous. Vehicle and staff shortages are directly the fault of the company. Don't apply for contracts which you don't have the assets to operate, and provide a better work environment so your staff stay/new ones join.
Nexus won't stop giving them contact because they put the bid in. I'd be very very surprised we see GCT metro replacement sometime. Then again that will go to L&B as well

Michael



19,174
08 May 2021, 12:36 pm #67
(14 Mar 2021, 5:10 pm)Dan Nexus has invited operators to tender for a number of new contracts, which would commence operation from 16 May 2021.

In all instances, the 'quality' weighting (for better features such as contactless payment methods, USB charging points, Wi-Fi and next stop audio-visual announcements) has been removed, in favour of more weighting towards cost.

These are:
  • Service 8 (South Hylton - The Docks): 1 PVR daily (evenings and all day Sunday), Euro 5 vehicle with a minimum capacity of 23 - currently operated by Gateshead Central Taxis.
  • Service 12 (South Shields - The Lonnen): 1 PVR daily (evenings only), Euro 5 vehicle with a minimum capacity of 23 - currently operated by Stagecoach North East.
  • Service 79 (Hall Lane - Barnwell): 1 PVR Mon-Sat, Euro 5 vehicle with a minimum capacity of 36 - currently operated by JH Coaches.
  • Service 79/79A (Barnwell - Easington Lane): 2 PVR (Mon-Sat evenings and all day Sunday), Euro 5 vehicle with a minimum capacity of 23 - currently operated by Go North East.
  • Services 93/94 and 97 (Gateshead services): 4 PVR (Early morning and late evening journeys), Euro 5 vehicle with a minimum capacity of 36 - currently operated by Go North East.
  • Services 135/136 (Downhill/Hylton Circular): 3 PVR (Early morning journeys), Euro 5 vehicle with a minimum capacity of 23 - currently operated by Go North East.
  • Service 592 (Roker - Doxford International): 1 PVR weekdays only, Euro 5 vehicle with a minimum capacity of 23 - currently operated by Gateshead Central Taxis.
  • Service 593 (Pallion - Doxford International): 1 PVR weekdays only, Euro 5 vehicle with a minimum capacity of 23 - currently operated by Gateshead Central Taxis.
There has been lots of discussion on this forum recently regarding the development of bus networks, and what operators do to improve patronage and drive growth on their bus services. There has been a lot of suggestion that the use of better on-board features such as free Wi-Fi, USB charging points and contactless payments help drive growth, whilst next stop announcements improve accessibility. There has also been some suggestions that this isn't enough, and operators should be looking to improve their networks by providing better services which are more catered towards the current market.

It's quite disappointing to see that in this latest batch of tenders, neither of those are deemed important enough (with the same timetables from last year being used again, and the removal of incentive for operators to provide a better quality service).

So I take it, apart from the 79 and 79A going to Gateshead Central Taxi's, that the other services are remaining the same?

Ooo Friend, Bus Friend.
Michael
08 May 2021, 12:36 pm #67

(14 Mar 2021, 5:10 pm)Dan Nexus has invited operators to tender for a number of new contracts, which would commence operation from 16 May 2021.

In all instances, the 'quality' weighting (for better features such as contactless payment methods, USB charging points, Wi-Fi and next stop audio-visual announcements) has been removed, in favour of more weighting towards cost.

These are:
  • Service 8 (South Hylton - The Docks): 1 PVR daily (evenings and all day Sunday), Euro 5 vehicle with a minimum capacity of 23 - currently operated by Gateshead Central Taxis.
  • Service 12 (South Shields - The Lonnen): 1 PVR daily (evenings only), Euro 5 vehicle with a minimum capacity of 23 - currently operated by Stagecoach North East.
  • Service 79 (Hall Lane - Barnwell): 1 PVR Mon-Sat, Euro 5 vehicle with a minimum capacity of 36 - currently operated by JH Coaches.
  • Service 79/79A (Barnwell - Easington Lane): 2 PVR (Mon-Sat evenings and all day Sunday), Euro 5 vehicle with a minimum capacity of 23 - currently operated by Go North East.
  • Services 93/94 and 97 (Gateshead services): 4 PVR (Early morning and late evening journeys), Euro 5 vehicle with a minimum capacity of 36 - currently operated by Go North East.
  • Services 135/136 (Downhill/Hylton Circular): 3 PVR (Early morning journeys), Euro 5 vehicle with a minimum capacity of 23 - currently operated by Go North East.
  • Service 592 (Roker - Doxford International): 1 PVR weekdays only, Euro 5 vehicle with a minimum capacity of 23 - currently operated by Gateshead Central Taxis.
  • Service 593 (Pallion - Doxford International): 1 PVR weekdays only, Euro 5 vehicle with a minimum capacity of 23 - currently operated by Gateshead Central Taxis.
There has been lots of discussion on this forum recently regarding the development of bus networks, and what operators do to improve patronage and drive growth on their bus services. There has been a lot of suggestion that the use of better on-board features such as free Wi-Fi, USB charging points and contactless payments help drive growth, whilst next stop announcements improve accessibility. There has also been some suggestions that this isn't enough, and operators should be looking to improve their networks by providing better services which are more catered towards the current market.

It's quite disappointing to see that in this latest batch of tenders, neither of those are deemed important enough (with the same timetables from last year being used again, and the removal of incentive for operators to provide a better quality service).

So I take it, apart from the 79 and 79A going to Gateshead Central Taxi's, that the other services are remaining the same?


Ooo Friend, Bus Friend.

08 May 2021, 4:00 pm #68
(08 May 2021, 7:33 am)Micheal Aaron Then the big questions is why do nexus give them contacts. There giving more contracts to them and they haven't got the buses or drivers. It's no wonder  L&B are having to run the SNS contract on there behalf. Even the Ferry Replacement contract. God knows why GNE lost that

The simple answer is money isn't it?  Public purse is empty, LAs (who fund Nexus) are skint, so they are going for cheapest which inevitably will mean a bit of a race to the bottom.  Under procurement law Nexus will have to go by what is in the tenders and if GCT say they can do it for X price, and demonstrte sufficently how that will be done, they would have to award based on scoring of bids.  If GCT know they can still make money by winning contract and then subcontracting; and assuming the contracts allow for subcontracting, arguably what is wrong with this approach?  The bigger question is, if all of this happens and the operator then fails to deliver, why are they not performance managing the contract, issuing penalties etc - if indeed they are not.  The points about general risk of putting all of your tendered eggs in one basket are surely something nexus ought to be considering though...wonder what their contingency plans are if GCT go bust etc.

In terms of the criticism of GCT as an operator and their fleet, to the avergae punter, is the accessible bus provided by GCT really that much different to the easy access bus provided by another operator?  I read comments somewhere about GCT buses being an embarrassment and held together by duct tape, yet there's at least one of GNEs Streetlites with tape all over the front of it in frontline service, and least said about the state of some of Arriva's fleet the better.
stagecoachbusdepot
08 May 2021, 4:00 pm #68

(08 May 2021, 7:33 am)Micheal Aaron Then the big questions is why do nexus give them contacts. There giving more contracts to them and they haven't got the buses or drivers. It's no wonder  L&B are having to run the SNS contract on there behalf. Even the Ferry Replacement contract. God knows why GNE lost that

The simple answer is money isn't it?  Public purse is empty, LAs (who fund Nexus) are skint, so they are going for cheapest which inevitably will mean a bit of a race to the bottom.  Under procurement law Nexus will have to go by what is in the tenders and if GCT say they can do it for X price, and demonstrte sufficently how that will be done, they would have to award based on scoring of bids.  If GCT know they can still make money by winning contract and then subcontracting; and assuming the contracts allow for subcontracting, arguably what is wrong with this approach?  The bigger question is, if all of this happens and the operator then fails to deliver, why are they not performance managing the contract, issuing penalties etc - if indeed they are not.  The points about general risk of putting all of your tendered eggs in one basket are surely something nexus ought to be considering though...wonder what their contingency plans are if GCT go bust etc.

In terms of the criticism of GCT as an operator and their fleet, to the avergae punter, is the accessible bus provided by GCT really that much different to the easy access bus provided by another operator?  I read comments somewhere about GCT buses being an embarrassment and held together by duct tape, yet there's at least one of GNEs Streetlites with tape all over the front of it in frontline service, and least said about the state of some of Arriva's fleet the better.

Rob44



1,508
09 May 2021, 6:42 am #69
i get the feeling the some people on here would like NECUS to bot allow GCT to run any route. I am sure they wont be happy if that happens and ANE, GNE Stagecoach start running them at a much higher price meaning some services have to go and taxes go up ( for those who pay it! ) There is no magical money tree as someone once said!
Rob44
09 May 2021, 6:42 am #69

i get the feeling the some people on here would like NECUS to bot allow GCT to run any route. I am sure they wont be happy if that happens and ANE, GNE Stagecoach start running them at a much higher price meaning some services have to go and taxes go up ( for those who pay it! ) There is no magical money tree as someone once said!

Dan

Site Administrator

18,120
09 May 2021, 6:57 am #70
(09 May 2021, 6:42 am)Rob44 i get the feeling the some people on here would like NECUS to bot allow GCT to run any route. I am sure they wont be happy if that happens and ANE, GNE Stagecoach start running them at a much higher price meaning some services have to go and taxes go up ( for those who pay it! ) There is no magical money tree as someone once said!



A cynic would suggest that Gateshead Central Taxis can offer such low prices because they do not run the contracts as they should. False economy for the winning bid to be cheaper, if it comes at the expense of the contract not running as it was tendered.

I think what most people want is for Gateshead Central Taxis to operate the contracts as Nexus have tendered them - ie, no repeated missing journeys on the same contracts, time and time again - and for action to be taken if this does happen (which we know it does). I suspect as enthusiasts we don’t really care who runs the contract as long as it does actually run.


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Dan
09 May 2021, 6:57 am #70

(09 May 2021, 6:42 am)Rob44 i get the feeling the some people on here would like NECUS to bot allow GCT to run any route. I am sure they wont be happy if that happens and ANE, GNE Stagecoach start running them at a much higher price meaning some services have to go and taxes go up ( for those who pay it! ) There is no magical money tree as someone once said!



A cynic would suggest that Gateshead Central Taxis can offer such low prices because they do not run the contracts as they should. False economy for the winning bid to be cheaper, if it comes at the expense of the contract not running as it was tendered.

I think what most people want is for Gateshead Central Taxis to operate the contracts as Nexus have tendered them - ie, no repeated missing journeys on the same contracts, time and time again - and for action to be taken if this does happen (which we know it does). I suspect as enthusiasts we don’t really care who runs the contract as long as it does actually run.


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Andreos1



14,228
09 May 2021, 8:45 am #71
(09 May 2021, 6:57 am)Dan A cynic would suggest that Gateshead Central Taxis can offer such low prices because they do not run the contracts as they should. False economy for the winning bid to be cheaper, if it comes at the expense of the contract not running as it was tendered.

I think what most people want is for Gateshead Central Taxis to operate the contracts as Nexus have tendered them - ie, no repeated missing journeys on the same contracts, time and time again - and for action to be taken if this does happen (which we know it does). I suspect as enthusiasts we don’t really care who runs the contract as long as it does actually run. 


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Looking at the comments and rhetoric on here towards GCT over the years versus that of the operators who can do no wrong - I think you're barking up the wrong tree with that one.

'Illegitimis non carborundum'
Andreos1
09 May 2021, 8:45 am #71

(09 May 2021, 6:57 am)Dan A cynic would suggest that Gateshead Central Taxis can offer such low prices because they do not run the contracts as they should. False economy for the winning bid to be cheaper, if it comes at the expense of the contract not running as it was tendered.

I think what most people want is for Gateshead Central Taxis to operate the contracts as Nexus have tendered them - ie, no repeated missing journeys on the same contracts, time and time again - and for action to be taken if this does happen (which we know it does). I suspect as enthusiasts we don’t really care who runs the contract as long as it does actually run. 


Sent from my iPhone using Tapatalk

Looking at the comments and rhetoric on here towards GCT over the years versus that of the operators who can do no wrong - I think you're barking up the wrong tree with that one.


'Illegitimis non carborundum'

Dan

Site Administrator

18,120
09 May 2021, 10:42 am #72
(09 May 2021, 8:45 am)Andreos1 Looking at the comments and rhetoric on here towards GCT over the years versus that of the operators who can do no wrong - I think you're barking up the wrong tree with that one.



My question to you, if that’s what you believe, is why other independent operators such as JH Coaches and Stanley Travel don’t receive anywhere near as much criticism as Gateshead Central Taxis. They have been awarded contracts previously ran by ‘operators who can do no wrong’.

Surely the difference is the perception that Gateshead Central Taxis don’t fulfil their contractual obligations..?


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Dan
09 May 2021, 10:42 am #72

(09 May 2021, 8:45 am)Andreos1 Looking at the comments and rhetoric on here towards GCT over the years versus that of the operators who can do no wrong - I think you're barking up the wrong tree with that one.



My question to you, if that’s what you believe, is why other independent operators such as JH Coaches and Stanley Travel don’t receive anywhere near as much criticism as Gateshead Central Taxis. They have been awarded contracts previously ran by ‘operators who can do no wrong’.

Surely the difference is the perception that Gateshead Central Taxis don’t fulfil their contractual obligations..?


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09 May 2021, 11:04 am #73
I think people just want GCT to do better
Micheal Aaron
09 May 2021, 11:04 am #73

I think people just want GCT to do better

cbma06



2,669
09 May 2021, 11:34 am #74
(09 May 2021, 11:04 am)Micheal Aaron I think people just want GCT to do better


I think a lot of people want GCT to fold and have no contracts at all and have GNE to do all the contracts in the north east


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cbma06
09 May 2021, 11:34 am #74

(09 May 2021, 11:04 am)Micheal Aaron I think people just want GCT to do better


I think a lot of people want GCT to fold and have no contracts at all and have GNE to do all the contracts in the north east


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V514DFT



2,245
09 May 2021, 11:43 am #75
I think its more to do with the quality rather than anything else

Kind Regards
Tez
V514DFT
09 May 2021, 11:43 am #75

I think its more to do with the quality rather than anything else


Kind Regards
Tez

Andreos1



14,228
09 May 2021, 12:04 pm #76
(09 May 2021, 10:42 am)Dan My question to you, if that’s what you believe, is why other independent operators such as JH Coaches and Stanley Travel don’t receive anywhere near as much criticism as Gateshead Central Taxis. They have been awarded contracts previously ran by ‘operators who can do no wrong’. 

Surely the difference is the perception that Gateshead Central Taxis don’t fulfil their contractual obligations..?


Sent from my iPhone using Tapatalk

I'm the wrong person to ask on that one.
You need to be asking the people who post about them regularly. 

Purely based on the comments seen previously, people seem to have issues with vehicles types, the on-board equipment (or lack of) or lack of integrated ticketing. 
In addition to boards not running. 

We all know that GCT aren't unique in not being able to fulfil contracts 100% of the time. We've seen commercial operators failing to fulfil some of their commercial work too. 

We also know we wouldn't be having this conversation if some of the larger operators didn't go home early on an evening and ran these routes on an evening and Sunday.

'Illegitimis non carborundum'
Andreos1
09 May 2021, 12:04 pm #76

(09 May 2021, 10:42 am)Dan My question to you, if that’s what you believe, is why other independent operators such as JH Coaches and Stanley Travel don’t receive anywhere near as much criticism as Gateshead Central Taxis. They have been awarded contracts previously ran by ‘operators who can do no wrong’. 

Surely the difference is the perception that Gateshead Central Taxis don’t fulfil their contractual obligations..?


Sent from my iPhone using Tapatalk

I'm the wrong person to ask on that one.
You need to be asking the people who post about them regularly. 

Purely based on the comments seen previously, people seem to have issues with vehicles types, the on-board equipment (or lack of) or lack of integrated ticketing. 
In addition to boards not running. 

We all know that GCT aren't unique in not being able to fulfil contracts 100% of the time. We've seen commercial operators failing to fulfil some of their commercial work too. 

We also know we wouldn't be having this conversation if some of the larger operators didn't go home early on an evening and ran these routes on an evening and Sunday.


'Illegitimis non carborundum'

09 May 2021, 12:51 pm #77
(09 May 2021, 6:57 am)Dan A cynic would suggest that Gateshead Central Taxis can offer such low prices because they do not run the contracts as they should. False economy for the winning bid to be cheaper, if it comes at the expense of the contract not running as it was tendered.

I think what most people want is for Gateshead Central Taxis to operate the contracts as Nexus have tendered them - ie, no repeated missing journeys on the same contracts, time and time again - and for action to be taken if this does happen (which we know it does). I suspect as enthusiasts we don’t really care who runs the contract as long as it does actually run.


Sent from my iPhone using Tapatalk

I'm an equal opportunity complainer, if I have an issue with GNE I'll be sure to bring it up. Equally, if GCT did their job and ran the buses properly, I wouldn't have anything to complain about.
Similarly, as much as I love a good whinge about the state of Arriva's fleet (and some of their drivers), you won't hear me complaining about their services.
streetdeckfan
09 May 2021, 12:51 pm #77

(09 May 2021, 6:57 am)Dan A cynic would suggest that Gateshead Central Taxis can offer such low prices because they do not run the contracts as they should. False economy for the winning bid to be cheaper, if it comes at the expense of the contract not running as it was tendered.

I think what most people want is for Gateshead Central Taxis to operate the contracts as Nexus have tendered them - ie, no repeated missing journeys on the same contracts, time and time again - and for action to be taken if this does happen (which we know it does). I suspect as enthusiasts we don’t really care who runs the contract as long as it does actually run.


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I'm an equal opportunity complainer, if I have an issue with GNE I'll be sure to bring it up. Equally, if GCT did their job and ran the buses properly, I wouldn't have anything to complain about.
Similarly, as much as I love a good whinge about the state of Arriva's fleet (and some of their drivers), you won't hear me complaining about their services.

09 May 2021, 1:30 pm #78
I just think gct are growing bigger and taken over contract that people use quite a bit and get annoyed when that service is A late and b have buses missing or the service doesn't run at all
Micheal Aaron
09 May 2021, 1:30 pm #78

I just think gct are growing bigger and taken over contract that people use quite a bit and get annoyed when that service is A late and b have buses missing or the service doesn't run at all

Dan

Site Administrator

18,120
09 May 2021, 1:40 pm #79
(09 May 2021, 12:04 pm)Andreos1 We all know that GCT aren't unique in not being able to fulfil contracts 100% of the time. We've seen commercial operators failing to fulfil some of their commercial work too.

I suppose the difference between Gateshead Central Taxis and commercial operators, is that it's easier for customers to identify when commercial operators don't fulfil their contracts and/or commercial work, as they offer live tracking on mobile apps, and have social media pages where service updates are added during times of service disruption. For their commercial work, services are much more frequent than contracts, which run far less often and could cause more inconvenience to intending passengers if they do not operate (on-time or at all).

Of course, if Gateshead Central Taxis had fulfilled their BODS requirements on-time, this possibly wouldn't be the case...
Dan
09 May 2021, 1:40 pm #79

(09 May 2021, 12:04 pm)Andreos1 We all know that GCT aren't unique in not being able to fulfil contracts 100% of the time. We've seen commercial operators failing to fulfil some of their commercial work too.

I suppose the difference between Gateshead Central Taxis and commercial operators, is that it's easier for customers to identify when commercial operators don't fulfil their contracts and/or commercial work, as they offer live tracking on mobile apps, and have social media pages where service updates are added during times of service disruption. For their commercial work, services are much more frequent than contracts, which run far less often and could cause more inconvenience to intending passengers if they do not operate (on-time or at all).

Of course, if Gateshead Central Taxis had fulfilled their BODS requirements on-time, this possibly wouldn't be the case...

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1,859
09 May 2021, 2:43 pm #80
Let’s be honest here, nobody outside this group cares about the missed mileage, vehicle presentation or awful on board musical choices.

And why? Because these are barely used tendered routes used by low socio economic folk and of no economic value to anyone. They could complain but the routes are a nuisance, they don’t generate enough profit and in honesty the users are less likely to vocalise their complain.

It’s not right but it’s a sad truth.

Wistfully stuck in the 90s
Ambassador
09 May 2021, 2:43 pm #80

Let’s be honest here, nobody outside this group cares about the missed mileage, vehicle presentation or awful on board musical choices.

And why? Because these are barely used tendered routes used by low socio economic folk and of no economic value to anyone. They could complain but the routes are a nuisance, they don’t generate enough profit and in honesty the users are less likely to vocalise their complain.

It’s not right but it’s a sad truth.


Wistfully stuck in the 90s

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