Boxing Day 2021 Services
Boxing Day 2021 Services
(29 Dec 2021, 3:20 pm)Dan Go North East ran services 308 and X10 to Blyth on Boxing Day, and I have heard a number of comments about how passengers tried to buy the £4 North Tyne day ticket (valid on GNE's 309) and were taken aback when they were told it costs £8.50 on Arriva's service.
(29 Dec 2021, 3:20 pm)Dan Go North East ran services 308 and X10 to Blyth on Boxing Day, and I have heard a number of comments about how passengers tried to buy the £4 North Tyne day ticket (valid on GNE's 309) and were taken aback when they were told it costs £8.50 on Arriva's service.
(29 Dec 2021, 3:44 pm)mb134 If any passenger on an 'ANE' service was getting charged £8.50 on Boxing Day then there's something seriously wrong.
For the Blyth and Tyne and Wear services which you mention the £6.40 two zone ticket would cover them - on the 308 the £3.90 Coastliner Routesaver would cover them from Blyth to Newcastle.
North of the Tyne, the £8.50 ticket is only really of use when heading north of Morpeth/Ashington, or south of the Tyne.
(29 Dec 2021, 3:44 pm)mb134 If any passenger on an 'ANE' service was getting charged £8.50 on Boxing Day then there's something seriously wrong.
For the Blyth and Tyne and Wear services which you mention the £6.40 two zone ticket would cover them - on the 308 the £3.90 Coastliner Routesaver would cover them from Blyth to Newcastle.
North of the Tyne, the £8.50 ticket is only really of use when heading north of Morpeth/Ashington, or south of the Tyne.
(29 Dec 2021, 8:37 pm)omnicity4659 I'm surprised that the £8.50 ticket was on sale on Boxing Day. GNE should reimburse those who made contactless payments to align with the correct and cheapest fare for their journey.
(29 Dec 2021, 8:37 pm)omnicity4659 I'm surprised that the £8.50 ticket was on sale on Boxing Day. GNE should reimburse those who made contactless payments to align with the correct and cheapest fare for their journey.
(29 Dec 2021, 8:47 pm)Dan Why should they? The tickets Arriva asked GNE to sell were made available to customers.
Go North East were running the service under contract to the local authority. Ticketing arrangements had nothing to do with Go North East.
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(29 Dec 2021, 8:47 pm)Dan Why should they? The tickets Arriva asked GNE to sell were made available to customers.
Go North East were running the service under contract to the local authority. Ticketing arrangements had nothing to do with Go North East.
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(29 Dec 2021, 8:59 pm)omnicity4659 What day tickets were available then?
(29 Dec 2021, 8:59 pm)omnicity4659 What day tickets were available then?
(29 Dec 2021, 9:00 pm)Dan The tickets that they were asked to sell?
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(29 Dec 2021, 9:00 pm)Dan The tickets that they were asked to sell - including single and return tickets which still cost more than GNE’s £4 ticket.
The point here was that GNE’s ticket options are cheaper,
(29 Dec 2021, 9:00 pm)Dan The tickets that they were asked to sell?
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(29 Dec 2021, 9:00 pm)Dan The tickets that they were asked to sell - including single and return tickets which still cost more than GNE’s £4 ticket.
The point here was that GNE’s ticket options are cheaper,
(29 Dec 2021, 9:07 pm)omnicity4659 Which were? We're only talking about charging customers more than twice the advertised fare on Arriva's website in some cases, so clarity on what tickets were actually available would be appreciated.
(29 Dec 2021, 9:07 pm)omnicity4659 Which were? We're only talking about charging customers more than twice the advertised fare on Arriva's website in some cases, so clarity on what tickets were actually available would be appreciated.
(29 Dec 2021, 9:11 pm)Dan See above post, edited as you replied.
You may appreciate the answer, but it doesn’t mean to say that you’ll get one, as that wasn’t what we were talking about. We were talking about GNE’s network development (the topic of this thread) and how cheaper fares may have an impact on increased patronage.
Regardless of which fares were being sold on Boxing Day, GNE’s fare on the 309 is cheaper than all advertised options on the X10 (adult single, return, day, child single). That is a fact.
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(29 Dec 2021, 9:11 pm)Dan See above post, edited as you replied.
You may appreciate the answer, but it doesn’t mean to say that you’ll get one, as that wasn’t what we were talking about. We were talking about GNE’s network development (the topic of this thread) and how cheaper fares may have an impact on increased patronage.
Regardless of which fares were being sold on Boxing Day, GNE’s fare on the 309 is cheaper than all advertised options on the X10 (adult single, return, day, child single). That is a fact.
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(29 Dec 2021, 9:20 pm)omnicity4659 I'll be raising this within Northumberland County Council and Arriva. The lack of clarity on what day tickets were being sold is a huge red flag and I think the relevant organisations need to investigate what went wrong.
GNE doesn't run any services on the line of route of the X10, and Arriva's adult fares undercut GNE's where routes are shared. That's also a fact.
(29 Dec 2021, 9:20 pm)omnicity4659 I'll be raising this within Northumberland County Council and Arriva. The lack of clarity on what day tickets were being sold is a huge red flag and I think the relevant organisations need to investigate what went wrong.
GNE doesn't run any services on the line of route of the X10, and Arriva's adult fares undercut GNE's where routes are shared. That's also a fact.
(29 Dec 2021, 9:29 pm)Dan That’s your prerogative, but I’m not sure what impact it has on you or why you, as an enthusiast, feel the need to get involved.
For all you know, the full ticketing range might have been available, if that was what they were asked to provide..? Customers may have asked for the wrong tickets..? You don’t have all the facts and unfortunately you risk making yourself look foolish. But please, carry on…
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(29 Dec 2021, 9:29 pm)Dan That’s your prerogative, but I’m not sure what impact it has on you or why you, as an enthusiast, feel the need to get involved.
For all you know, the full ticketing range might have been available, if that was what they were asked to provide..? Customers may have asked for the wrong tickets..? You don’t have all the facts and unfortunately you risk making yourself look foolish. But please, carry on…
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(29 Dec 2021, 9:37 pm)omnicity4659 You claim that they asked for £4 GNE day tickets and then said that the correct fare was the £8.50 Arriva Regionwide, as you were driving the routes that day I think the onus is on you to provide the correct information and the cheapest available fare for that journey.
But as we're clearly going in roundabouts and as I have better things to do "as an enthusiast", I'll leave you alone now pet.
(29 Dec 2021, 9:37 pm)omnicity4659 You claim that they asked for £4 GNE day tickets and then said that the correct fare was the £8.50 Arriva Regionwide, as you were driving the routes that day I think the onus is on you to provide the correct information and the cheapest available fare for that journey.
But as we're clearly going in roundabouts and as I have better things to do "as an enthusiast", I'll leave you alone now pet.
(29 Dec 2021, 9:40 pm)Dan I’m not sure why you’re so intent on making this about me? Feels like there may be a personal issue here? FYI - I didn’t sell any £8.50 tickets on Boxing Day.
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(29 Dec 2021, 9:40 pm)Dan I’m not sure why you’re so intent on making this about me? Feels like there may be a personal issue here? FYI - I didn’t sell any £8.50 tickets on Boxing Day.
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(29 Dec 2021, 9:51 pm)omnicity4659 There's still clearly problems, not only with information provision to the public on what services were running that day, but also with the availability of fare information, which I think is right to raise with the organisations involved.
(29 Dec 2021, 9:51 pm)omnicity4659 There's still clearly problems, not only with information provision to the public on what services were running that day, but also with the availability of fare information, which I think is right to raise with the organisations involved.
(29 Dec 2021, 9:58 pm)Dan With regards to the information provision to the public on what services were running on Boxing Day, are you proposing to complain to Arriva that they put on their website that no services were running on Boxing Day?
Surely they already know they put this information out?
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(29 Dec 2021, 9:58 pm)Dan With regards to the information provision to the public on what services were running on Boxing Day, are you proposing to complain to Arriva that they put on their website that no services were running on Boxing Day?
Surely they already know they put this information out?
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(29 Dec 2021, 10:07 pm)omnicity4659 Yup, although I'll also raise it with Northumberland and Nexus as there was a poor amount of information provided by the latter and none as far as I can tell by NCC.
Arriva only issued timetables and no information about any other arrangements such as fares in a leaflet that I found at...the MetroCentre?!
I assume that these problems would be something raised by those in the NEbus group too, usually good for information regarding joint initiatives but seem to have flopped here.
(29 Dec 2021, 10:07 pm)omnicity4659 Yup, although I'll also raise it with Northumberland and Nexus as there was a poor amount of information provided by the latter and none as far as I can tell by NCC.
Arriva only issued timetables and no information about any other arrangements such as fares in a leaflet that I found at...the MetroCentre?!
I assume that these problems would be something raised by those in the NEbus group too, usually good for information regarding joint initiatives but seem to have flopped here.
(29 Dec 2021, 10:16 pm)Dan Nexus probably did a lot more than what they ordinarily would by issuing new timetables for Boxing Day on their website (especially given that they only procured the 306 and 308). I’m not sure if they could have done a lot more - other than perhaps printing out those timetables and somehow making them available in Haymarket Bus Station.
I would argue that the biggest failing here lies on Arriva. Printing full printed timetables for Boxing Day - which some operators have done - could be argued as excessive, but above all else it is Arriva’s responsibility to inform their customers of which services are running and which ones aren’t.
They knew and had timetables for the services running on Boxing Day, as the local authorities would have invited them to tender to operate them as they did all the other operators in the region. I’ve seen a few comments now about this but it is disappointing that they felt it appropriate to just say no services were running on Boxing Day.
Are you suggesting that they printed something and distributed it at the Metrocentre which suggested something different to their own website?
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(29 Dec 2021, 10:16 pm)Dan Nexus probably did a lot more than what they ordinarily would by issuing new timetables for Boxing Day on their website (especially given that they only procured the 306 and 308). I’m not sure if they could have done a lot more - other than perhaps printing out those timetables and somehow making them available in Haymarket Bus Station.
I would argue that the biggest failing here lies on Arriva. Printing full printed timetables for Boxing Day - which some operators have done - could be argued as excessive, but above all else it is Arriva’s responsibility to inform their customers of which services are running and which ones aren’t.
They knew and had timetables for the services running on Boxing Day, as the local authorities would have invited them to tender to operate them as they did all the other operators in the region. I’ve seen a few comments now about this but it is disappointing that they felt it appropriate to just say no services were running on Boxing Day.
Are you suggesting that they printed something and distributed it at the Metrocentre which suggested something different to their own website?
Sent from my iPhone using Tapatalk
(29 Dec 2021, 10:16 pm)Dan Nexus probably did a lot more than what they ordinarily would by issuing new timetables for Boxing Day on their website (especially given that they only procured the 306 and 308). I’m not sure if they could have done a lot more - other than perhaps printing out those timetables and somehow making them available in Haymarket Bus Station.I picked up the Arriva Christmas/New Year leaflet from Eldon Square timetable "rack" - there were plenty of them alongside the GNE one. It included full Boxing Day timetables.
I would argue that the biggest failing here lies on Arriva. Printing full printed timetables for Boxing Day - which some operators have done - could be argued as excessive, but above all else it is Arriva’s responsibility to inform their customers of which services are running and which ones aren’t.
They knew and had timetables for the services running on Boxing Day, as the local authorities would have invited them to tender to operate them as they did all the other operators in the region. I’ve seen a few comments now about this but it is disappointing that they felt it appropriate to just say no services were running on Boxing Day.
Are you suggesting that they printed something and distributed it at the Metrocentre which suggested something different to their own website?
Sent from my iPhone using Tapatalk
(29 Dec 2021, 10:16 pm)Dan Nexus probably did a lot more than what they ordinarily would by issuing new timetables for Boxing Day on their website (especially given that they only procured the 306 and 308). I’m not sure if they could have done a lot more - other than perhaps printing out those timetables and somehow making them available in Haymarket Bus Station.I picked up the Arriva Christmas/New Year leaflet from Eldon Square timetable "rack" - there were plenty of them alongside the GNE one. It included full Boxing Day timetables.
I would argue that the biggest failing here lies on Arriva. Printing full printed timetables for Boxing Day - which some operators have done - could be argued as excessive, but above all else it is Arriva’s responsibility to inform their customers of which services are running and which ones aren’t.
They knew and had timetables for the services running on Boxing Day, as the local authorities would have invited them to tender to operate them as they did all the other operators in the region. I’ve seen a few comments now about this but it is disappointing that they felt it appropriate to just say no services were running on Boxing Day.
Are you suggesting that they printed something and distributed it at the Metrocentre which suggested something different to their own website?
Sent from my iPhone using Tapatalk
(29 Dec 2021, 9:40 pm)Dan I’m not sure why you’re so intent on making this about me? Feels like there may be a personal issue here? FYI - I didn’t sell any £8.50 tickets on Boxing Day (nor did I ever claim to!)
On a personal level (and I will split this from the GNE thread as it’s off-topic), I was surprised to see such startling price differences between the 308 and (presumably) the rest of the services which run between Newcastle and Blyth. It’s crazy that all these services take a broadly similar time to go end to end, and yet an end to end single on the X10 for example costs more than a day ticket on the 308.
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(29 Dec 2021, 9:40 pm)Dan I’m not sure why you’re so intent on making this about me? Feels like there may be a personal issue here? FYI - I didn’t sell any £8.50 tickets on Boxing Day (nor did I ever claim to!)
On a personal level (and I will split this from the GNE thread as it’s off-topic), I was surprised to see such startling price differences between the 308 and (presumably) the rest of the services which run between Newcastle and Blyth. It’s crazy that all these services take a broadly similar time to go end to end, and yet an end to end single on the X10 for example costs more than a day ticket on the 308.
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(29 Dec 2021, 11:06 pm)Storx Interestingly there now appears to be 12 day bundles available to be used at £4.83 a day which must be used within 30 days - https://www.arrivabus.co.uk/buy-tickets/...one/ane016. First I'm aware of it as I haven't seen it advertised anywhere.
(29 Dec 2021, 11:06 pm)Storx Interestingly there now appears to be 12 day bundles available to be used at £4.83 a day which must be used within 30 days - https://www.arrivabus.co.uk/buy-tickets/...one/ane016. First I'm aware of it as I haven't seen it advertised anywhere.
Given these services were procured by Nexus and NCC - it has nothing to do with Arriva on what tickets should have been made available.
I've asked one of the team I know who work for Arriva and they told me that they provided fare tables only - at request from NCC. Absolutely no advice on what day tickets to offer was provided, as It was not their remit to do so, on the basis these were local authority supported services rather than an operator drafted in 'on hire'.
He said that Arriva had advised NCC and Nexus if their intention not to operate Boxing Day, so the procurement of services is wholly an arrangement between the authority and the operating operators. Nothing at all to do with Arriva as they didn't operate under their service registration or operating licence.
If GNE have been told to only sell specific tickets, questions need to be asked of NCC and Nexus, but then again, that doesn't fit the agenda of this forum to always prod Arriva?