Go North East: Latest News & Discussion - August 2014
Go North East: Latest News & Discussion - August 2014
(24 Aug 2014, 7:17 pm)G-CPTN Some people are excluded from school (either voluntarily or officially).
Then there are those who attend but don't participate . . .
(24 Aug 2014, 7:17 pm)G-CPTN Some people are excluded from school (either voluntarily or officially).
Then there are those who attend but don't participate . . .
(24 Aug 2014, 7:32 pm)Robert Is it really that hard to answer what most timetable questions are? 'How long does it take to get from point A (place) to point B (place). All you need to do is round it up to the nearest hour (if needed) and go from there. Either way, you are still studying a timetable which is exactly why i cant understand people not been able to use them. This however is a point i didnt think about until Andreos mentioned it a few posts back.
(24 Aug 2014, 7:32 pm)Robert Is it really that hard to answer what most timetable questions are? 'How long does it take to get from point A (place) to point B (place). All you need to do is round it up to the nearest hour (if needed) and go from there. Either way, you are still studying a timetable which is exactly why i cant understand people not been able to use them. This however is a point i didnt think about until Andreos mentioned it a few posts back.
(24 Aug 2014, 7:40 pm)Andreos Constantopolous Everyone has their brain wired up differently.http://www.youtube.com/watch?v=m2eyq9qTOQY
There will be things you 'get' or 'find easy', that others don't and vice versa.
(24 Aug 2014, 7:40 pm)Andreos Constantopolous Everyone has their brain wired up differently.http://www.youtube.com/watch?v=m2eyq9qTOQY
There will be things you 'get' or 'find easy', that others don't and vice versa.
(24 Aug 2014, 8:08 pm)G-CPTN http://www.youtube.com/watch?v=m2eyq9qTOQY
(and there's several more . . . )
http://www.youtube.com/watch?v=G8DNGh126oM
http://www.youtube.com/watch?list=RDm2eyq9qTOQY&v=tOFJpsDmKvU
(24 Aug 2014, 8:08 pm)G-CPTN http://www.youtube.com/watch?v=m2eyq9qTOQY
(and there's several more . . . )
http://www.youtube.com/watch?v=G8DNGh126oM
http://www.youtube.com/watch?list=RDm2eyq9qTOQY&v=tOFJpsDmKvU
Email which I have just Received from Go North East Customer Services, See Wellsey even on Bank Holiday Monday, Go North East respond to Customer Complaints, Plus I only emailed them Late Saturday Evening.
Dear Adam
We are sorry that you have had reason to contact us to complain about the late running of our services. The details of your complaint have been forwarded to the depot manager for investigation and to monitor these service to improve reliability. We apologise for any inconvenience this has caused you.
Yours sincerely
Christine
Customer Services
(25 Aug 2014, 3:25 pm)NEBCD Malarkey Email which I have just Received from Go North East Customer Services, See Wellsey even on Bank Holiday Monday, Go North East respond to Customer Complaints, Plus I only emailed them Late Saturday Evening.
Dear Adam
We are sorry that you have had reason to contact us to complain about the late running of our services. The details of your complaint have been forwarded to the depot manager for investigation and to monitor these service to improve reliability. We apologise for any inconvenience this has caused you.
Yours sincerely
Christine
Customer Services
(25 Aug 2014, 3:25 pm)NEBCD Malarkey Email which I have just Received from Go North East Customer Services, See Wellsey even on Bank Holiday Monday, Go North East respond to Customer Complaints, Plus I only emailed them Late Saturday Evening.
Dear Adam
We are sorry that you have had reason to contact us to complain about the late running of our services. The details of your complaint have been forwarded to the depot manager for investigation and to monitor these service to improve reliability. We apologise for any inconvenience this has caused you.
Yours sincerely
Christine
Customer Services
(25 Aug 2014, 3:53 pm)Wellsey18 Fair enough, I'm just sceptical of how much of a difference it makes in the grand scheme of things
(25 Aug 2014, 3:53 pm)Wellsey18 Fair enough, I'm just sceptical of how much of a difference it makes in the grand scheme of things
(25 Aug 2014, 3:53 pm)Wellsey18 Fair enough, I'm just sceptical of how much of a difference it makes in the grand scheme of things
(25 Aug 2014, 3:53 pm)Wellsey18 Fair enough, I'm just sceptical of how much of a difference it makes in the grand scheme of things
(25 Aug 2014, 7:50 pm)aureolin I'd assume management would get complaint statistics every month or quarter. They'd usually deep dive those statistics into categories, and then further down to specifics. So it all helps. I'd be surprised if operators didn't do that anyway!
(25 Aug 2014, 7:55 pm)BJ10VUS Well, nothing will instantly change, considering it takes a minimum of 56 days to get a service change and do VOSA "stuff", as well as the fact a new timetable would have to be planned, and so on. You'll have to be patient, but you never know...
(25 Aug 2014, 7:50 pm)aureolin I'd assume management would get complaint statistics every month or quarter. They'd usually deep dive those statistics into categories, and then further down to specifics. So it all helps. I'd be surprised if operators didn't do that anyway!
(25 Aug 2014, 7:55 pm)BJ10VUS Well, nothing will instantly change, considering it takes a minimum of 56 days to get a service change and do VOSA "stuff", as well as the fact a new timetable would have to be planned, and so on. You'll have to be patient, but you never know...
(24 Aug 2014, 1:15 pm)aureolin I agree. In that instance people should simply be referred to the view all timetables URL.
(24 Aug 2014, 1:15 pm)aureolin I agree. In that instance people should simply be referred to the view all timetables URL.
(25 Aug 2014, 8:12 pm)Drifter60 It's hardly strenuous task for the customer services to look at their service times, if people are needing a bus quick and are on there phones downloading timetables isn't always easy. Often people don't know which service too.
And if I'm wanting a bus between Sunderland & Monkwearmouth or Newcastle to Gateshead there's a whole host of service go between those locations downloading each service timetable isn't practically when Customer Services can do it and help the customer.
(25 Aug 2014, 8:12 pm)Drifter60 It's hardly strenuous task for the customer services to look at their service times, if people are needing a bus quick and are on there phones downloading timetables isn't always easy. Often people don't know which service too.
And if I'm wanting a bus between Sunderland & Monkwearmouth or Newcastle to Gateshead there's a whole host of service go between those locations downloading each service timetable isn't practically when Customer Services can do it and help the customer.
(25 Aug 2014, 8:12 pm)Drifter60 It's hardly strenuous task for the customer services to look at their service times, if people are needing a bus quick and are on there phones downloading timetables isn't always easy. Often people don't know which service too.
And if I'm wanting a bus between Sunderland & Monkwearmouth or Newcastle to Gateshead there's a whole host of service go between those locations downloading each service timetable isn't practically when Customer Services can do it and help the customer.
(25 Aug 2014, 8:12 pm)Drifter60 It's hardly strenuous task for the customer services to look at their service times, if people are needing a bus quick and are on there phones downloading timetables isn't always easy. Often people don't know which service too.
And if I'm wanting a bus between Sunderland & Monkwearmouth or Newcastle to Gateshead there's a whole host of service go between those locations downloading each service timetable isn't practically when Customer Services can do it and help the customer.
(25 Aug 2014, 8:21 pm)aureolin Perhaps you've identified room for improvement then? A mobile site where a user can enter a 'From' and 'To', and a list of services, times, and fares are displayed? I guess it'd sort the issue of times out, downloading a full timetable on a phone, and people not knowing single/return fares in advance?
I do agree it's hardly a strenuous task, but it's perhaps one that should be automated. It would certainly provide cost benefits in the long run.
(25 Aug 2014, 8:21 pm)aureolin Perhaps you've identified room for improvement then? A mobile site where a user can enter a 'From' and 'To', and a list of services, times, and fares are displayed? I guess it'd sort the issue of times out, downloading a full timetable on a phone, and people not knowing single/return fares in advance?
I do agree it's hardly a strenuous task, but it's perhaps one that should be automated. It would certainly provide cost benefits in the long run.
(25 Aug 2014, 8:35 pm)Dan Although it's not great and acts like more of a search facility, Go North East do have a basic version of what you've said here, though it hasn't really been promoted.
I suspect it hasn't really been promoted because they're working on replacing it with something better, once they have real time technology up and running (which I hope will come with an improved app to allow journey planning?)
(25 Aug 2014, 8:35 pm)Dan Although it's not great and acts like more of a search facility, Go North East do have a basic version of what you've said here, though it hasn't really been promoted.
I suspect it hasn't really been promoted because they're working on replacing it with something better, once they have real time technology up and running (which I hope will come with an improved app to allow journey planning?)
Absolutely shocking what I saw today on ryhope road just past sandcastle pub. The silver arrows bus used already was displaying 2C instead of 61 heading for Sunderland then I saw a simplicity with 60 destinations but no number then a drifter on the 42. Yes I know the 42 is always drifter on Sundays but looks silly using this then a simplicity on 60. I know they interwork but how confusing for passengers using these four routes
(25 Aug 2014, 9:30 pm)Andreos Constantopolous The problem with that facility (which has been mentioned before), is that it is linked to the timetables and the 'entry' needs to match the GNE spellings in order to get the times they need.Like I said, basic and probably more of a temporary workaround whilst better features are in development.
A new recruit to the FPF, will have no joy if they type Houghton in the from box and Fencehouses in the to box.
Similarly, if you are travelling between two points which involves a change of bus, the search will be unsuccessful in that case too.
(25 Aug 2014, 9:30 pm)Andreos Constantopolous The problem with that facility (which has been mentioned before), is that it is linked to the timetables and the 'entry' needs to match the GNE spellings in order to get the times they need.Like I said, basic and probably more of a temporary workaround whilst better features are in development.
A new recruit to the FPF, will have no joy if they type Houghton in the from box and Fencehouses in the to box.
Similarly, if you are travelling between two points which involves a change of bus, the search will be unsuccessful in that case too.
(25 Aug 2014, 8:21 pm)aureolin Perhaps you've identified room for improvement then? A mobile site where a user can enter a 'From' and 'To', and a list of services, times, and fares are displayed? I guess it'd sort the issue of times out, downloading a full timetable on a phone, and people not knowing single/return fares in advance?
I do agree it's hardly a strenuous task, but it's perhaps one that should be automated. It would certainly provide cost benefits in the long run.
(25 Aug 2014, 9:36 pm)Dan Like I said, basic and probably more of a temporary workaround whilst better features are in development.
I typed in 'Sunderland' to 'Monkwearmouth' to try it out, and instead of being faced with services 9, 29, 35, 56, X36 and god knows whatever else, I was only faced with service X36.
Moreover, to get back to the original discussion and to add my own opinions, I think the fair majority of people who are able to go on Facebook and add a wallpost to a Facebook page should be capable of opening a PDF document, or should be capable of downloading the "thekeymobile" app, which can be quite useful for seeing an individual run's timetable clearly.
(25 Aug 2014, 8:21 pm)aureolin Perhaps you've identified room for improvement then? A mobile site where a user can enter a 'From' and 'To', and a list of services, times, and fares are displayed? I guess it'd sort the issue of times out, downloading a full timetable on a phone, and people not knowing single/return fares in advance?
I do agree it's hardly a strenuous task, but it's perhaps one that should be automated. It would certainly provide cost benefits in the long run.
(25 Aug 2014, 9:36 pm)Dan Like I said, basic and probably more of a temporary workaround whilst better features are in development.
I typed in 'Sunderland' to 'Monkwearmouth' to try it out, and instead of being faced with services 9, 29, 35, 56, X36 and god knows whatever else, I was only faced with service X36.
Moreover, to get back to the original discussion and to add my own opinions, I think the fair majority of people who are able to go on Facebook and add a wallpost to a Facebook page should be capable of opening a PDF document, or should be capable of downloading the "thekeymobile" app, which can be quite useful for seeing an individual run's timetable clearly.
(25 Aug 2014, 9:35 pm)Acky81 Absolutely shocking what I saw today on ryhope road just past sandcastle pub. The silver arrows bus used already was displaying 2C instead of 61 heading for Sunderland then I saw a simplicity with 60 destinations but no number then a drifter on the 42. Yes I know the 42 is always drifter on Sundays but looks silly using this then a simplicity on 60. I know they interwork but how confusing for passengers using these four routesWas this mid morning/noon?
(25 Aug 2014, 9:35 pm)Acky81 Absolutely shocking what I saw today on ryhope road just past sandcastle pub. The silver arrows bus used already was displaying 2C instead of 61 heading for Sunderland then I saw a simplicity with 60 destinations but no number then a drifter on the 42. Yes I know the 42 is always drifter on Sundays but looks silly using this then a simplicity on 60. I know they interwork but how confusing for passengers using these four routesWas this mid morning/noon?