Disruptions and driver shortages
Disruptions and driver shortages
(04 Sep 2021, 8:25 am)Keeiajs Why doesn't Arriva has radios?They never have. When there's an issue, the driver has to get off the bus and phone in - and so much of their rural network has a lousy mobile signal.
(04 Sep 2021, 8:25 am)Keeiajs Why doesn't Arriva has radios?They never have. When there's an issue, the driver has to get off the bus and phone in - and so much of their rural network has a lousy mobile signal.
(05 Sep 2021, 10:20 pm)BusLoverMum They never have. When there's an issue, the driver has to get off the bus and phone in - and so much of their rural network has a lousy mobile signal.Very useless. I mean what if a bus is stuck in a county and no signal...really shows how much they care.
(05 Sep 2021, 10:20 pm)BusLoverMum They never have. When there's an issue, the driver has to get off the bus and phone in - and so much of their rural network has a lousy mobile signal.
(05 Sep 2021, 10:20 pm)BusLoverMum They never have. When there's an issue, the driver has to get off the bus and phone in - and so much of their rural network has a lousy mobile signal.
(05 Sep 2021, 10:24 pm)Keeiajs Very useless. I mean what if a bus is stuck in a county and no signal...really shows how much they care.Supposedly they trialed radios in the past here but struggled with signal on some of the routes due to being rural and being too far from the depot, probs have more chance of contacting via phone than radio although harder to send details of Disruptions without one.
(05 Sep 2021, 10:24 pm)Keeiajs Very useless. I mean what if a bus is stuck in a county and no signal...really shows how much they care.Supposedly they trialed radios in the past here but struggled with signal on some of the routes due to being rural and being too far from the depot, probs have more chance of contacting via phone than radio although harder to send details of Disruptions without one.
AFAIK Arriva North East and Northumbria, especially Northumbria have never used Radios or trialled them.
(06 Sep 2021, 6:12 pm)Rapidsnap AFAIK Arriva North East and Northumbria, especially Northumbria have never used Radios or trialled them.Durham County did, up to around 2015.
(06 Sep 2021, 6:57 pm)RobinHood Durham County did, up to around 2015.Yeah, it happened on the 35, here was a crash at herrigton and they listed the diversion through the ticket machine.
They now have use of the text messaging system built into Ticketer for the majority of their driver communication.
(06 Sep 2021, 6:57 pm)RobinHood Durham County did, up to around 2015.Yeah, it happened on the 35, here was a crash at herrigton and they listed the diversion through the ticket machine.
They now have use of the text messaging system built into Ticketer for the majority of their driver communication.
(07 Sep 2021, 1:50 pm)Michael Another day and another load of services being cancelled - bad week for GNE so far and it's only Tuesday.
(07 Sep 2021, 1:50 pm)Michael Another day and another load of services being cancelled - bad week for GNE so far and it's only Tuesday.
(07 Sep 2021, 1:50 pm)Michael Another day and another load of services being cancelled - bad week for GNE so far and it's only Tuesday.It's gonna happen. We are in a struggling time. What's to say half of the mechanics and drivers are of due to covid. It's probably the reason the amount of service cancelled
(07 Sep 2021, 1:50 pm)Michael Another day and another load of services being cancelled - bad week for GNE so far and it's only Tuesday.It's gonna happen. We are in a struggling time. What's to say half of the mechanics and drivers are of due to covid. It's probably the reason the amount of service cancelled
(07 Sep 2021, 3:36 pm)deanmachine It's not magically going to go away the staff shortage unfortunately. I don't think there's enough going through the driving school at the minute either.
(07 Sep 2021, 3:36 pm)deanmachine It's not magically going to go away the staff shortage unfortunately. I don't think there's enough going through the driving school at the minute either.
(07 Sep 2021, 4:09 pm)Dan Indeed, and I’ve heard today that the level of disruption at Go North East is minuscule compared to Arriva Durham. Just puts into perspective the differing levels of customer communications.
Sent from my iPhone using Tapatalk
(07 Sep 2021, 4:09 pm)Dan Indeed, and I’ve heard today that the level of disruption at Go North East is minuscule compared to Arriva Durham. Just puts into perspective the differing levels of customer communications.
Sent from my iPhone using Tapatalk
(07 Sep 2021, 4:09 pm)Dan Indeed, and I’ve heard today that the level of disruption at Go North East is minuscule compared to Arriva Durham. Just puts into perspective the differing levels of customer communications.
Sent from my iPhone using Tapatalk
(07 Sep 2021, 4:09 pm)Dan Indeed, and I’ve heard today that the level of disruption at Go North East is minuscule compared to Arriva Durham. Just puts into perspective the differing levels of customer communications.
Sent from my iPhone using Tapatalk
(07 Sep 2021, 7:18 pm)Andreos1 Assuming the passengers use social media, then yes, I would agree.
If not, then not at all.
The 'transparency' for those people without social media won't have a clue and there's absolutely no transparency as far as they're concerned.
(07 Sep 2021, 7:18 pm)Andreos1 Assuming the passengers use social media, then yes, I would agree.
If not, then not at all.
The 'transparency' for those people without social media won't have a clue and there's absolutely no transparency as far as they're concerned.
(07 Sep 2021, 7:32 pm)streetdeckfan Totally agree.
I don't know about you, but even as a Twitter addict when I'm standing at a bus stop and the bus is late, the first thing I do isn't go to Twitter and search GNE's recent Tweets to see if they happened to have mentioned the service I'm waiting for, it's check the app, because I probably already had it open to either check the times or have my ticket.
(07 Sep 2021, 7:32 pm)streetdeckfan Totally agree.
I don't know about you, but even as a Twitter addict when I'm standing at a bus stop and the bus is late, the first thing I do isn't go to Twitter and search GNE's recent Tweets to see if they happened to have mentioned the service I'm waiting for, it's check the app, because I probably already had it open to either check the times or have my ticket.
(07 Sep 2021, 7:32 pm)streetdeckfan Totally agree.
I don't know about you, but even as a Twitter addict when I'm standing at a bus stop and the bus is late, the first thing I do isn't go to Twitter and search GNE's recent Tweets to see if they happened to have mentioned the service I'm waiting for, it's check the app, because I probably already had it open to either check the times or have my ticket.
Unfortunately, for those without a smartphone there's very little that GNE can do. I don't know how the backend works, but they could potentially try and get DCC and Nexus to update the displays at bus stations with live info (I doubt that would be possible).
I do like the idea of the E-ink displays they're trialling, but like everything else in the industry, those companies rolling it out are no doubt charing way over the odds for what is a very simple product, so I can't personally see it being rolled out to all bus stops, or even those in 'key' areas to be honest.
(07 Sep 2021, 7:32 pm)streetdeckfan Totally agree.
I don't know about you, but even as a Twitter addict when I'm standing at a bus stop and the bus is late, the first thing I do isn't go to Twitter and search GNE's recent Tweets to see if they happened to have mentioned the service I'm waiting for, it's check the app, because I probably already had it open to either check the times or have my ticket.
Unfortunately, for those without a smartphone there's very little that GNE can do. I don't know how the backend works, but they could potentially try and get DCC and Nexus to update the displays at bus stations with live info (I doubt that would be possible).
I do like the idea of the E-ink displays they're trialling, but like everything else in the industry, those companies rolling it out are no doubt charing way over the odds for what is a very simple product, so I can't personally see it being rolled out to all bus stops, or even those in 'key' areas to be honest.
(07 Sep 2021, 7:47 pm)Andreos1 However, it all boils down to communication and ensuring users (regardless of any mitigating factors) have the information and can get it easily.
(07 Sep 2021, 7:47 pm)Andreos1 However, it all boils down to communication and ensuring users (regardless of any mitigating factors) have the information and can get it easily.
(07 Sep 2021, 7:51 pm)mb134 The best examples I've had of this are at Haymarket where the (I assume Jesmond based) Arriva supervisor has informed passengers of delays, cancellations, or alternative plans (e.g an X15 has been spun at Regent Centre and will wait there, get on the next X21/22 and the X15 will be expecting you). Far more direct than a post on Twitter and having to figure it out yourself, and also more accessible. Granted though, only possible at major bus stations where staffing allows.
(07 Sep 2021, 7:51 pm)mb134 The best examples I've had of this are at Haymarket where the (I assume Jesmond based) Arriva supervisor has informed passengers of delays, cancellations, or alternative plans (e.g an X15 has been spun at Regent Centre and will wait there, get on the next X21/22 and the X15 will be expecting you). Far more direct than a post on Twitter and having to figure it out yourself, and also more accessible. Granted though, only possible at major bus stations where staffing allows.
(07 Sep 2021, 7:51 pm)mb134 The best examples I've had of this are at Haymarket where the (I assume Jesmond based) Arriva supervisor has informed passengers of delays, cancellations, or alternative plans (e.g an X15 has been spun at Regent Centre and will wait there, get on the next X21/22 and the X15 will be expecting you). Far more direct than a post on Twitter and having to figure it out yourself, and also more accessible. Granted though, only possible at major bus stations where staffing allows.
(07 Sep 2021, 7:51 pm)mb134 The best examples I've had of this are at Haymarket where the (I assume Jesmond based) Arriva supervisor has informed passengers of delays, cancellations, or alternative plans (e.g an X15 has been spun at Regent Centre and will wait there, get on the next X21/22 and the X15 will be expecting you). Far more direct than a post on Twitter and having to figure it out yourself, and also more accessible. Granted though, only possible at major bus stations where staffing allows.
(07 Sep 2021, 7:41 pm)mb134 Even if folk did check their Twitter feed, they pump out so many Tweets that it's likely people would either skip it or get sick of looking. The Tweets are also huge, with the integrated picture for the app link, one Tweet takes up my entire feed on my laptop screen for example! Since 19:00, there have been 19 service updates, all bar one includes an app link. Do folk need reminded that often, surely just pin it?
I always find myself checking bustimes to see if my bus is delayed - at least it gives me an actual timetable that I can look at alongside where the bus is, and shows me if the bus has stopped somewhere. The only bus app I've found useful was the old Arriva one, the new one is too buggy for anything but m-tickets for me - though you've mentioned it still retaining the bus cancelled/actual delay update features which was always the key.
(07 Sep 2021, 7:47 pm)Andreos1 I've suggested push messages in the past.
Simple and effective and assuming someone has signed up for an update, pretty straightforward (I'd assume).
Im sure Nexus had some Nfc functions on their stops at one point. No idea if they're still active or not.
However, it all boils down to communication and ensuring users (regardless of any mitigating factors) have the information and can get it easily.
(07 Sep 2021, 7:41 pm)mb134 Even if folk did check their Twitter feed, they pump out so many Tweets that it's likely people would either skip it or get sick of looking. The Tweets are also huge, with the integrated picture for the app link, one Tweet takes up my entire feed on my laptop screen for example! Since 19:00, there have been 19 service updates, all bar one includes an app link. Do folk need reminded that often, surely just pin it?
I always find myself checking bustimes to see if my bus is delayed - at least it gives me an actual timetable that I can look at alongside where the bus is, and shows me if the bus has stopped somewhere. The only bus app I've found useful was the old Arriva one, the new one is too buggy for anything but m-tickets for me - though you've mentioned it still retaining the bus cancelled/actual delay update features which was always the key.
(07 Sep 2021, 7:47 pm)Andreos1 I've suggested push messages in the past.
Simple and effective and assuming someone has signed up for an update, pretty straightforward (I'd assume).
Im sure Nexus had some Nfc functions on their stops at one point. No idea if they're still active or not.
However, it all boils down to communication and ensuring users (regardless of any mitigating factors) have the information and can get it easily.