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Customer Service thread

 
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15 May 2014, 6:15 pm #21
(15 May 2014, 6:13 pm)robisdave15 Tis funny that? Was just thinking about Arriva CS when I saw your post. First question is ? What is the point of them? 2nd, Why employee real people when a machine can trot out the excuses and is cheaper and why does, in this age of technology, take 10 working days to respond? When I worked in CS our aim was to respond to customers? Complaints, queries or whatever immediately and if we couldn't then access the information/whatever and get back to them as soon as. Not only that we didn't deal in excuses; an excuse in my eyes is an excuse for shoddy service and Arriva must be well versed in it!

Well said! Tongue
R852 PRG
15 May 2014, 6:15 pm #21

(15 May 2014, 6:13 pm)robisdave15 Tis funny that? Was just thinking about Arriva CS when I saw your post. First question is ? What is the point of them? 2nd, Why employee real people when a machine can trot out the excuses and is cheaper and why does, in this age of technology, take 10 working days to respond? When I worked in CS our aim was to respond to customers? Complaints, queries or whatever immediately and if we couldn't then access the information/whatever and get back to them as soon as. Not only that we didn't deal in excuses; an excuse in my eyes is an excuse for shoddy service and Arriva must be well versed in it!

Well said! Tongue

15 May 2014, 6:32 pm #22
I've only just remembered this as I was flicking through the threads, but when I was about 3 my late grandad and I were walking around Chester when he asked me if I wanted to go and look through the depot doors (not enter, just peak through and see what was happening). We walked along Picktree Lane, and got to the middle door (the one where the buses exit) when a managerial figure (he was probably nothing of the sort, just appeared to like to think he was) asked us what we were doing. My grandad explained to him that we were just watching the buses, and the guy said 'Oh no your not, now F*** off!'.
R852 PRG
15 May 2014, 6:32 pm #22

I've only just remembered this as I was flicking through the threads, but when I was about 3 my late grandad and I were walking around Chester when he asked me if I wanted to go and look through the depot doors (not enter, just peak through and see what was happening). We walked along Picktree Lane, and got to the middle door (the one where the buses exit) when a managerial figure (he was probably nothing of the sort, just appeared to like to think he was) asked us what we were doing. My grandad explained to him that we were just watching the buses, and the guy said 'Oh no your not, now F*** off!'.

Adrian



9,566
15 May 2014, 7:17 pm #23
(15 May 2014, 6:32 pm)Marcus I've only just remembered this as I was flicking through the threads, but when I was about 3 my late grandad and I were walking around Chester when he asked me if I wanted to go and look through the depot doors (not enter, just peak through and see what was happening). We walked along Picktree Lane, and got to the middle door (the one where the buses exit) when a managerial figure (he was probably nothing of the sort, just appeared to like to think he was) asked us what we were doing. My grandad explained to him that we were just watching the buses, and the guy said 'Oh no your not, now F*** off!'.

How nice. Standing in a public place and you're apparently in the wrong. I'd have loved to have that argument. It wouldn't have ended well at all.

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Adrian
15 May 2014, 7:17 pm #23

(15 May 2014, 6:32 pm)Marcus I've only just remembered this as I was flicking through the threads, but when I was about 3 my late grandad and I were walking around Chester when he asked me if I wanted to go and look through the depot doors (not enter, just peak through and see what was happening). We walked along Picktree Lane, and got to the middle door (the one where the buses exit) when a managerial figure (he was probably nothing of the sort, just appeared to like to think he was) asked us what we were doing. My grandad explained to him that we were just watching the buses, and the guy said 'Oh no your not, now F*** off!'.

How nice. Standing in a public place and you're apparently in the wrong. I'd have loved to have that argument. It wouldn't have ended well at all.


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23 May 2014, 10:51 am #24
(15 May 2014, 7:17 pm)aureolin How nice. Standing in a public place and you're apparently in the wrong. I'd have loved to have that argument. It wouldn't have ended well at all.

We just walked away before anything started, I mean it's not like we were even entering the depot and trespassing, we weren't even standing in the middle of the doors; we were just standing on the path looking in! Gradually I've become the type of person who loves to battle verbally if it means getting their own back.
R852 PRG
23 May 2014, 10:51 am #24

(15 May 2014, 7:17 pm)aureolin How nice. Standing in a public place and you're apparently in the wrong. I'd have loved to have that argument. It wouldn't have ended well at all.

We just walked away before anything started, I mean it's not like we were even entering the depot and trespassing, we weren't even standing in the middle of the doors; we were just standing on the path looking in! Gradually I've become the type of person who loves to battle verbally if it means getting their own back.

10 Jun 2014, 11:01 am #25
Just been shouted at by a very rude 'manager' at Gateshead to stop taking pictures. I wasn't doing anything wrong for f*cks sake!

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northern156
10 Jun 2014, 11:01 am #25

Just been shouted at by a very rude 'manager' at Gateshead to stop taking pictures. I wasn't doing anything wrong for f*cks sake!


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RM2186



170
10 Jun 2014, 1:32 pm #26
(10 Jun 2014, 11:01 am)northern156 Just been shouted at by a very rude 'manager' at Gateshead to stop taking pictures. I wasn't doing anything wrong for f*cks sake!

Were you taking pics at the Gateshead end of the High Level Bridge earlier?
RM2186
10 Jun 2014, 1:32 pm #26

(10 Jun 2014, 11:01 am)northern156 Just been shouted at by a very rude 'manager' at Gateshead to stop taking pictures. I wasn't doing anything wrong for f*cks sake!

Were you taking pics at the Gateshead end of the High Level Bridge earlier?

10 Jun 2014, 1:48 pm #27
I was after I walked away from the interchange. Were you on one of them?

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northern156
10 Jun 2014, 1:48 pm #27

I was after I walked away from the interchange. Were you on one of them?


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10 Jun 2014, 2:05 pm #28
He whistled and shouted ' oi come here' so I waited for him to walk round. Then he started talking to a couple of people so I thought 'eff this' and walked back to Newcastle. Stupid old pr*ck. I was standing at one of the stands with my camera.

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northern156
10 Jun 2014, 2:05 pm #28

He whistled and shouted ' oi come here' so I waited for him to walk round. Then he started talking to a couple of people so I thought 'eff this' and walked back to Newcastle. Stupid old pr*ck. I was standing at one of the stands with my camera.


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10 Jun 2014, 3:05 pm #29
(10 Jun 2014, 2:05 pm)northern156 He whistled and shouted ' oi come here' so I waited for him to walk round. Then he started talking to a couple of people so I thought 'eff this' and walked back to Newcastle. Stupid old pr*ck. I was standing at one of the stands with my camera.

I don't take photos - but I have seen a pair of older 'gentlemen' with their cameras out in the open in Gateshead. Three 'hi-vis bearers' looked like they were ganging up on them.
R852 PRG
10 Jun 2014, 3:05 pm #29

(10 Jun 2014, 2:05 pm)northern156 He whistled and shouted ' oi come here' so I waited for him to walk round. Then he started talking to a couple of people so I thought 'eff this' and walked back to Newcastle. Stupid old pr*ck. I was standing at one of the stands with my camera.

I don't take photos - but I have seen a pair of older 'gentlemen' with their cameras out in the open in Gateshead. Three 'hi-vis bearers' looked like they were ganging up on them.

Adrian



9,566
10 Jun 2014, 3:24 pm #30
Probably worth reading the trespassing thread. Basically it's private (Nexus) property, and theyre exercising their right to enforce rules.

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Adrian
10 Jun 2014, 3:24 pm #30

Probably worth reading the trespassing thread. Basically it's private (Nexus) property, and theyre exercising their right to enforce rules.


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Jimmi



10,966
10 Jun 2014, 4:31 pm #31
(10 Jun 2014, 3:24 pm)aureolin Basically it's private (Nexus) property, and theyre exercising their right to enforce rules.

Nexus will let you smoke on the stand (despite signs saying its illegal) but if you even so much as show a camera they send a swat team.
Jimmi
10 Jun 2014, 4:31 pm #31

(10 Jun 2014, 3:24 pm)aureolin Basically it's private (Nexus) property, and theyre exercising their right to enforce rules.

Nexus will let you smoke on the stand (despite signs saying its illegal) but if you even so much as show a camera they send a swat team.

BJ10VUS



850
10 Jun 2014, 9:27 pm #32
(10 Jun 2014, 4:31 pm)Jimmi Nexus will let you smoke on the stand (despite signs saying its illegal) but if you even so much as show a camera they send a swat team.

Completely unrelated, but I wish they'd fix that door in Stand G at Gateshead! I don't know what it's for, but all the drivers just let it slam... I'm assuming it goes to a staff room or something?
Edited 10 Jun 2014, 9:33 pm by BJ10VUS.
BJ10VUS
10 Jun 2014, 9:27 pm #32

(10 Jun 2014, 4:31 pm)Jimmi Nexus will let you smoke on the stand (despite signs saying its illegal) but if you even so much as show a camera they send a swat team.

Completely unrelated, but I wish they'd fix that door in Stand G at Gateshead! I don't know what it's for, but all the drivers just let it slam... I'm assuming it goes to a staff room or something?

RM2186



170
11 Jun 2014, 1:59 pm #33
(10 Jun 2014, 1:48 pm)northern156 I was after I walked away from the interchange. Were you on one of them?

I was driving one of them Smile
RM2186
11 Jun 2014, 1:59 pm #33

(10 Jun 2014, 1:48 pm)northern156 I was after I walked away from the interchange. Were you on one of them?

I was driving one of them Smile

11 Jun 2014, 3:39 pm #34
(10 Jun 2014, 9:27 pm)BJ10VUS Completely unrelated, but I wish they'd fix that door in Stand G at Gateshead! I don't know what it's for, but all the drivers just let it slam... I'm assuming it goes to a staff room or something?

I think it's staff toilets and a little break room. They can probably get a bit more change in there as well.
R852 PRG
11 Jun 2014, 3:39 pm #34

(10 Jun 2014, 9:27 pm)BJ10VUS Completely unrelated, but I wish they'd fix that door in Stand G at Gateshead! I don't know what it's for, but all the drivers just let it slam... I'm assuming it goes to a staff room or something?

I think it's staff toilets and a little break room. They can probably get a bit more change in there as well.

Adrian



9,566
11 Jun 2014, 6:12 pm #35
(11 Jun 2014, 3:39 pm)Marcus I think it's staff toilets and a little break room. They can probably get a bit more change in there as well.

Cashing up machines perhaps? Think CLS have similar facility at their front street office?

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Adrian
11 Jun 2014, 6:12 pm #35

(11 Jun 2014, 3:39 pm)Marcus I think it's staff toilets and a little break room. They can probably get a bit more change in there as well.

Cashing up machines perhaps? Think CLS have similar facility at their front street office?


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11 Jun 2014, 6:28 pm #36
(11 Jun 2014, 6:12 pm)aureolin Cashing up machines perhaps? Think CLS have similar facility at their front street office?

They do indeed - it's also where the drivers have a small canteen to get their bait. Above the travel shop (the Temple of Doom Tongue) is the control room with the toilets and other facilities at the rear. The third floor is just nothing as far as I'm aware.

EDIT: In fact I wouldn't even class it as a canteen - I've been told there's one or two places to sit down and apparently everything to eat is out of a vending machine Dodgy. Also, just in case my post wasn't worded right, that's what I meant by 'get a bit of change' and the 'cashing up machines' as you put it Smile
Edited 11 Jun 2014, 6:31 pm by R852 PRG.
R852 PRG
11 Jun 2014, 6:28 pm #36

(11 Jun 2014, 6:12 pm)aureolin Cashing up machines perhaps? Think CLS have similar facility at their front street office?

They do indeed - it's also where the drivers have a small canteen to get their bait. Above the travel shop (the Temple of Doom Tongue) is the control room with the toilets and other facilities at the rear. The third floor is just nothing as far as I'm aware.

EDIT: In fact I wouldn't even class it as a canteen - I've been told there's one or two places to sit down and apparently everything to eat is out of a vending machine Dodgy. Also, just in case my post wasn't worded right, that's what I meant by 'get a bit of change' and the 'cashing up machines' as you put it Smile

Adrian



9,566
13 Jul 2014, 9:13 pm #37
How not to respond to a customer complaint...

[Image: Pg6yHzz.jpg]

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Adrian
13 Jul 2014, 9:13 pm #37

How not to respond to a customer complaint...

[Image: Pg6yHzz.jpg]


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Michael



19,141
13 Jul 2014, 9:19 pm #38
(13 Jul 2014, 9:13 pm)aureolin How not to respond to a customer complaint...

[Image: Pg6yHzz.jpg]

Thats not good, someone will be getting told off

Ooo Friend, Bus Friend.
Michael
13 Jul 2014, 9:19 pm #38

(13 Jul 2014, 9:13 pm)aureolin How not to respond to a customer complaint...

[Image: Pg6yHzz.jpg]

Thats not good, someone will be getting told off


Ooo Friend, Bus Friend.

mb134



4,131
13 Jul 2014, 9:20 pm #39
(13 Jul 2014, 9:13 pm)aureolin How not to respond to a customer complaint...

[Image: Pg6yHzz.jpg]
Shocking :O I think I would have preferred to have not received a reply at all...
mb134
13 Jul 2014, 9:20 pm #39

(13 Jul 2014, 9:13 pm)aureolin How not to respond to a customer complaint...

[Image: Pg6yHzz.jpg]
Shocking :O I think I would have preferred to have not received a reply at all...

Dan

Site Administrator

18,099
13 Jul 2014, 9:22 pm #40
Can vouch for that 56 always being five minutes late leaving Sunderland mind, but every time that I've used it, it's made up time by Concord.

Doesn't excuse the rather abrupt and rude response mind - suspect they'll be getting a telling off next week!
Dan
13 Jul 2014, 9:22 pm #40

Can vouch for that 56 always being five minutes late leaving Sunderland mind, but every time that I've used it, it's made up time by Concord.

Doesn't excuse the rather abrupt and rude response mind - suspect they'll be getting a telling off next week!

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