Guidance on issue reporting

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All,

It's been noted that the forum is increasingly being used as a call logging tool, with members using it to 'report' faults with buses, such as panel damage, missing branding, destinations, plug sockets and WiFi issues, to name a few.

A lot of these posts go unanswered and even unnoticed in some cases, meaning that important issues aren't getting to where they need to be. As posts are going unanswered, we feel that they are not contributing to the flow or discussion on the forum.

This is not to prevent discussion around any of the aforementioned issues, but we ask that you consider the audience of your post, and whether you feel it will generate a discussion off the back of it. For example:
  • Widespread issue? e.g. poor branding quality fleet wide or WiFi availability across a route, then please do post it, in addition to contacting the operator. 
  • One off issue? e.g. a single bus with a faulty destination, broken plug socket other individual complaint, then please contact the operator.
With this in mind, we'd ask that you follow the below guidelines, if you wish to report faults to operators.

Arriva North East
Arriva's North East division can be contacted using the methods listed on their contact page.

Go North East
Go North East's customer services team can be contacted using the methods listed on their contact page.
  • Telephone: 0191 420 50 50
  • Email: customerservices@gonortheast.co.uk
  • Live Chat: click here
  • Social Media: Facebook and Twitter

Stagecoach North East
Stagecoach's North East operations can be contacted using the methods listed on their contact page.
  • Telephone: 0191 566 02 31
  • Email: northeast.enquiries@stagecoachbus.com
  • Social Media: Twitter

Independent Operators
The North East Buses fleet lists provide contact details for most independent operators. Once you select an operators, the contact details will be shown at the top of the page.

If you notice any issues with these contact details, please let one of the site team know, so that we can amend as appropriate. 

Thanks for the cooperation.

Adrian
on behalf of the NEB site team.
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