Disruptions and driver shortages

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Thought I'd share this thread: https://twitter.com/arrivanortheast/stat...8256101380

Despite the original post being "Darlington & Durham - Short Notice Cancellations. Due to staff shortages some journeys are not expected to operate today. For services effected please check the app for real time cancellations.", it appears that there's no actual publication of the list. Instead, the onus is completely on the customer to work out if their journey is cancelled or not.

Having spent a good 20 minutes looking at various journeys in the app, it doesn't appear to be as simple as they make out.

I wonder what the difficulty is in publishing a list (on your website) and maintaining it throughout the day? It's still not ideal, but it's far better than having to work it out for yourself.
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(17 Jan 2022, 2:54 pm)Adrian Wrote: Thought I'd share this thread: https://twitter.com/arrivanortheast/stat...8256101380

Despite the original post being "Darlington & Durham - Short Notice Cancellations. Due to staff shortages some journeys are not expected to operate today. For services effected please check the app for real time cancellations.", it appears that there's no actual publication of the list. Instead, the onus is completely on the customer to work out if their journey is cancelled or not.

Having spent a good 20 minutes looking at various journeys in the app, it doesn't appear to be as simple as they make out.

I wonder what the difficulty is in publishing a list (on your website) and maintaining it throughout the day? It's still not ideal, but it's far better than having to work it out for yourself.
I do wonder why we can't have both. GNE publishes a list of cancelled service, but they just disappear off the app. Arriva don't publish a list, but the app tells you if buses are delayed or cancelled.

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(17 Jan 2022, 4:14 pm)streetdeckfan Wrote: I do wonder why we can't have both. GNE publishes a list of cancelled service, but they just disappear off the app. Arriva don't publish a list, but the app tells you if buses are delayed or cancelled.

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Allegedly. I've just checked services again on the corridors I looked at earlier, and I can see a cancellation on each now. Leaving under 2 hours notice. 

It seems to be two completely different strategies from two operators; one gives you a list in advance as a worst-case scenario, which is regularly updated throughout the day with journeys being reinstated. Others are reinstated with no notice. The other gives you a vague warning that some journeys will be disrupted, but publishes the cancellation with minimal notice. 

I don't think there's anything wrong with either strategy to be honest, but it'd be nice to have some consistency in approach and not be forced down unhelpful operator specific routes. For example, the two journeys I've referenced as cancelled in the Arriva app are still showing as options on Google Maps - why isn't that filtered through with open data?
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(17 Jan 2022, 4:50 pm)Adrian Wrote: Allegedly. I've just checked services again on the corridors I looked at earlier, and I can see a cancellation on each now. Leaving under 2 hours notice. 

It seems to be two completely different strategies from two operators; one gives you a list in advance as a worst-case scenario, which is regularly updated throughout the day with journeys being reinstated. Others are reinstated with no notice. The other gives you a vague warning that some journeys will be disrupted, but publishes the cancellation with minimal notice. 

I don't think there's anything wrong with either strategy to be honest, but it'd be nice to have some consistency in approach and not be forced down unhelpful operator specific routes. For example, the two journeys I've referenced as cancelled in the Arriva app are still showing as options on Google Maps - why isn't that filtered through with open data?
Google shows the live tracking information (or it used to), so I don't see why it wouldn't show cancellations

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