Customer Service thread
RE: Customer Service thread

(25 Aug 2019, 4:26 pm)Adrian Wrote:


I'm surprised they don't have some sort of agreement with Stagecoach operations, whereby they can loan a decker (if available) to allow passengers to make their journey?


Also the article mentions that the coach was actually overbooked, which I'm not sure how it can happen, when they guarantee you a seat...


They certainly used to use buses from Stagecoach, infact they had regular runs years ago on the Fri/Sun extras that are now hired out...

As for overbooking, probably the same reason airlines do.

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RE: Customer Service thread

(26 Aug 2019, 12:04 pm)tyresmoke Wrote:

They certainly used to use buses from Stagecoach, infact they had regular runs years ago on the Fri/Sun extras that are now hired out...

As for overbooking, probably the same reason airlines do.



I vaguely remember a decker making it up to the NE from Portsmouth or Plymouth a few years back after a coach broke down.

It may have been mentioned on the forum at the time.

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