Customer Service thread
RE: Customer Service thread
(07 Sep 2015, 7:10 pm)aureolin Wrote: Had an interesting one today, whilst on the GNE 20.

I boarded at Durham Bus Station, and a lad in front of me wanted a single to Sunderland Interchange. He was quoted £4.10, and questioned it as too expensive. Driver confirmed that was the fare, so he took his ticket. He then turned back to question it, as the ticket stated 'South Shields Market Place' on it.

Rather than take the time to explain simplified fares and the fare table to the customer, the driver decided to be rude and obnoxious instead, insisting that the customer can "take it or leave it", "if he has an issue wait till you get to Sunderland and complain to a supervisor", and "it's not my problem. the machine issues fares not me.".

As this argument went on for a good 2-3 minutes, and we were getting no where, I stepped in to explain the simplified fares, and that the ticket will actually print the furthest destination you can travel to within that fare bracket. The customer seemed to accept this and sat down.

I can't see why the driver would take the approach he did, given that he only had to produce the fare table that the service is legally required to carry and produce on request.

Baffling, and hardly a great example to set to that customer, and the queue of customers behind.

Thanks for providing all of these details, but my real question is, was it a branded vehicle on the 20 or not?  Big Grin Big Grin
Lover of Volvo B10BLE/Wright Renowns.

My YouTube: https://www.youtube.com/channel/UCLf5tJq...pvNU8vv1SA

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Messages In This Thread
Customer Service thread - by Adrian - 16 Apr 2014, 9:15 pm
RE: Customer Service thread - by tyresmoke - 16 Apr 2014, 9:39 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:47 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 10:06 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 10:10 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 10:14 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 10:15 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 10:22 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 10:27 pm
RE: Customer Service thread - by Roland Pratt - 19 Apr 2014, 2:49 pm
RE: Customer Service thread - by R852 PRG - 19 Apr 2014, 6:29 pm
RE: Customer Service thread - by Davey Bowyer - 18 Apr 2014, 10:54 pm
RE: Customer Service thread - by Adrian - 01 May 2014, 7:05 pm
RE: Customer Service thread - by Dan - 01 May 2014, 7:13 pm
RE: Customer Service thread - by Adrian - 01 May 2014, 7:37 pm
RE: Customer Service thread - by Dan - 15 May 2014, 11:35 am
RE: Customer Service thread - by Andreos1 - 01 May 2014, 10:33 pm
Re: RE: Customer Service thread - by Adrian - 15 May 2014, 3:38 pm
RE: Customer Service thread - by robisdave15 - 15 May 2014, 7:13 pm
RE: Customer Service thread - by R852 PRG - 15 May 2014, 7:15 pm
RE: Customer Service thread - by R852 PRG - 15 May 2014, 7:32 pm
RE: Customer Service thread - by Adrian - 15 May 2014, 8:17 pm
RE: Customer Service thread - by R852 PRG - 23 May 2014, 11:51 am
RE: Customer Service thread - by northern156 - 10 Jun 2014, 12:01 pm
RE: Customer Service thread - by RM2186 - 10 Jun 2014, 2:32 pm
RE: Customer Service thread - by northern156 - 10 Jun 2014, 2:48 pm
RE: Customer Service thread - by RM2186 - 11 Jun 2014, 2:59 pm
RE: Customer Service thread - by northern156 - 10 Jun 2014, 3:05 pm
RE: Customer Service thread - by R852 PRG - 10 Jun 2014, 4:05 pm
RE: Customer Service thread - by Adrian - 10 Jun 2014, 4:24 pm
RE: Customer Service thread - by Jimmi - 10 Jun 2014, 5:31 pm
RE: Customer Service thread - by BJ10VUS - 10 Jun 2014, 10:27 pm
RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 4:39 pm
RE: Customer Service thread - by Adrian - 11 Jun 2014, 7:12 pm
RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 7:28 pm
RE: Customer Service thread - by BJ10VUS - 25 Jul 2014, 7:30 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 10:13 pm
RE: Customer Service thread - by Michael - 13 Jul 2014, 10:19 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 10:24 pm
RE: Customer Service thread - by Tom - 13 Jul 2014, 10:27 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 10:29 pm
RE: Customer Service thread - by mb134 - 13 Jul 2014, 10:20 pm
RE: Customer Service thread - by Dan - 13 Jul 2014, 10:22 pm
RE: Customer Service thread - by idiot - 14 Jul 2014, 9:18 am
RE: Customer Service thread - by cbma06 - 14 Jul 2014, 10:01 am
RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 10:44 am
RE: Customer Service thread - by Dan - 14 Jul 2014, 10:47 am
RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 10:57 am
Re: RE: Customer Service thread - by Dan - 14 Jul 2014, 11:08 am
RE: Customer Service thread - by tyresmoke - 14 Jul 2014, 11:25 am
RE: Customer Service thread - by Dan - 14 Jul 2014, 11:57 am
RE: Customer Service thread - by Adrian - 25 Jul 2014, 3:23 pm
RE: Customer Service thread - by Roland Pratt - 25 Jul 2014, 3:37 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 4:02 pm
RE: Customer Service thread - by Tom - 25 Jul 2014, 4:02 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 4:19 pm
RE: Customer Service thread - by VolvoMarkII - 25 Jul 2014, 6:26 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 7:45 pm
RE: Customer Service thread - by mb134 - 25 Jul 2014, 9:14 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 10:49 pm
RE: Customer Service thread - by mb134 - 25 Jul 2014, 10:56 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 10:48 pm
RE: Customer Service thread - by R852 PRG - 26 Jul 2014, 12:21 am
RE: Customer Service thread - by Tom - 26 Jul 2014, 8:23 am
RE: Customer Service thread - by mb134 - 26 Jul 2014, 8:44 am
RE: Customer Service thread - by tyresmoke - 26 Jul 2014, 8:53 am
RE: Customer Service thread - by Dan - 26 Jul 2014, 9:02 am
RE: Customer Service thread - by L469 YVK - 01 Aug 2014, 5:33 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 5:40 pm
RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 9:35 am
RE: Customer Service thread - by Dan - 26 Jul 2014, 9:39 am
RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 9:33 am
RE: Customer Service thread - by Adrian - 26 Jul 2014, 10:13 am
RE: Customer Service thread - by Dan - 01 Aug 2014, 12:33 pm
RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 1:24 pm
RE: Customer Service thread - by Dan - 01 Aug 2014, 1:26 pm
RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 3:39 pm
RE: Customer Service thread - by Dan - 01 Aug 2014, 3:50 pm
RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 4:23 pm
RE: Customer Service thread - by Andreos1 - 01 Aug 2014, 5:44 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 5:52 pm
RE: Customer Service thread - by Andreos1 - 02 Aug 2014, 10:14 am
RE: Customer Service thread - by Drifter60 - 01 Aug 2014, 3:08 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 2:42 pm
RE: Customer Service thread - by R852 PRG - 01 Aug 2014, 3:05 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:09 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 4:26 pm
RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 4:32 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 4:47 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 5:29 pm
RE: Customer Service thread - by citaro5284 - 01 Aug 2014, 6:41 pm
RE: Customer Service thread - by Tom - 02 Aug 2014, 6:21 pm
Customer Service thread - by R852 PRG - 02 Aug 2014, 7:03 pm
RE: Customer Service thread - by Tom - 02 Aug 2014, 7:05 pm
RE: Customer Service thread - by BJ10VUS - 02 Aug 2014, 9:03 pm
RE: Customer Service thread - by Dan - 02 Aug 2014, 9:05 pm
RE: Customer Service thread - by Jimmi - 02 Aug 2014, 9:10 pm
RE: Customer Service thread - by tyresmoke - 02 Aug 2014, 9:14 pm
RE: Customer Service thread - by Roland Pratt - 03 Aug 2014, 9:36 am
RE: Customer Service thread - by Tom - 07 Sep 2014, 9:15 pm
RE: Customer Service thread - by L469 YVK - 07 Sep 2014, 10:11 pm
RE: Customer Service thread - by Adrian - 07 Sep 2014, 10:18 pm
RE: Customer Service thread - by S813 FVK - 07 Sep 2014, 10:22 pm
RE: Customer Service thread - by Andreos1 - 09 Sep 2014, 11:26 am
Re: RE: Customer Service thread - by Dan - 09 Sep 2014, 11:39 am
RE: Customer Service thread - by gtom - 09 Sep 2014, 8:54 pm
Re: RE: Customer Service thread - by Adrian - 09 Sep 2014, 9:08 pm
RE: Customer Service thread - by gtom - 09 Sep 2014, 11:40 pm
RE: Customer Service thread - by Adrian - 23 Sep 2014, 6:21 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 5:08 pm
RE: Customer Service thread - by Michael - 07 Oct 2014, 7:27 pm
RE: Customer Service thread - by Adrian - 07 Oct 2014, 8:22 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 8:25 pm
RE: Customer Service thread - by Adrian - 07 Oct 2014, 8:30 pm
Customer Service thread - by R852 PRG - 07 Oct 2014, 7:13 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 7:22 pm
RE: Customer Service thread - by Andreos1 - 13 Oct 2014, 6:16 pm
RE: Customer Service thread - by Andreos1 - 07 Nov 2014, 11:34 pm
RE: Customer Service thread - by Dan - 09 Nov 2014, 7:00 pm
RE: Customer Service thread - by Adrian - 09 Nov 2014, 8:47 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 7:45 pm
RE: Customer Service thread - by Adrian - 12 Nov 2014, 9:17 pm
RE: Customer Service thread - by Dan - 12 Nov 2014, 9:47 pm
RE: Customer Service thread - by Adrian - 12 Nov 2014, 9:59 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:13 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 10:28 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:38 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 10:50 pm
RE: Customer Service thread - by Dan - 17 Nov 2014, 3:42 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 11:17 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 11:29 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 11:41 pm
RE: Customer Service thread - by Adrian - 13 Nov 2014, 6:50 pm
RE: Customer Service thread - by Dan - 13 Nov 2014, 7:09 pm
RE: Customer Service thread - by Adrian - 13 Nov 2014, 7:14 pm
RE: Customer Service thread - by citaro5284 - 15 Nov 2014, 9:41 am
RE: Customer Service thread - by eezypeazy - 15 Nov 2014, 10:24 am
Re: RE: Customer Service thread - by Adrian - 15 Nov 2014, 10:29 am
RE: Customer Service thread - by Andreos1 - 29 Nov 2014, 6:32 pm
RE: Customer Service thread - by Dan - 01 Dec 2014, 6:35 pm
RE: Customer Service thread - by Adrian - 08 Dec 2014, 9:48 pm
RE: Customer Service thread - by Dan - 08 Dec 2014, 9:51 pm
RE: Customer Service thread - by mb134 - 08 Dec 2014, 10:15 pm
RE: Customer Service thread - by cbma06 - 12 Dec 2014, 7:59 pm
RE: Customer Service thread - by cbma06 - 12 Dec 2014, 8:08 pm
RE: Customer Service thread - by Jimmi - 12 Dec 2014, 9:50 pm
RE: Customer Service thread - by Tom - 12 Dec 2014, 9:51 pm
RE: Customer Service thread - by Adrian - 13 Dec 2014, 12:10 am
RE: Customer Service thread - by Jimmi - 12 Dec 2014, 10:09 pm
RE: Customer Service thread - by Andreos1 - 13 Dec 2014, 10:15 am
RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:51 pm
RE: Customer Service thread - by Dan - 30 Dec 2014, 4:57 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 5:05 pm
RE: Customer Service thread - by Adrian - 30 Dec 2014, 5:28 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 5:39 pm
RE: Customer Service thread - by tyresmoke - 30 Dec 2014, 10:56 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 11:07 pm
RE: Customer Service thread - by tyresmoke - 31 Dec 2014, 8:35 am
RE: Customer Service thread - by mb134 - 31 Dec 2014, 10:39 am
RE: Customer Service thread - by Adrian - 30 Dec 2014, 5:31 pm
RE: Customer Service thread - by Andreos1 - 30 Dec 2014, 10:19 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 10:24 pm
RE: Customer Service thread - by Adrian - 30 Dec 2014, 11:02 pm
Customer Service thread - by R852 PRG - 22 Feb 2015, 4:33 pm
RE: Customer Service thread - by Dan - 22 Feb 2015, 4:35 pm
Customer Service thread - by R852 PRG - 22 Feb 2015, 4:37 pm
RE: Customer Service thread - by Dan - 22 Feb 2015, 4:39 pm
RE: Customer Service thread - by R852 PRG - 20 Mar 2015, 7:09 pm
RE: Customer Service thread - by Michael - 31 Mar 2015, 9:41 pm
RE: Customer Service thread - by Andreos1 - 26 May 2015, 1:38 pm
Customer Service thread - by Adrian - 28 May 2015, 10:48 pm
RE: Customer Service thread - by Malarkey - 28 May 2015, 10:54 pm
RE: Customer Service thread - by S813 FVK - 28 May 2015, 11:15 pm
RE: Customer Service thread - by Davie - 28 May 2015, 11:30 pm
RE: Customer Service thread - by Jimmi - 02 Jun 2015, 9:34 pm
RE: Customer Service thread - by Andreos1 - 02 Jun 2015, 9:37 pm
RE: Customer Service thread - by Dan - 03 Jun 2015, 10:25 am
Customer Service thread - by Jimmi - 16 Jun 2015, 12:08 pm
RE: Customer Service thread - by Adrian - 19 Jun 2015, 7:24 pm
RE: Customer Service thread - by Jimmi - 19 Jun 2015, 7:43 pm
Customer Service thread - by Adrian - 31 Jul 2015, 5:41 pm
RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 7:51 pm
RE: Customer Service thread - by citaro5284 - 11 Aug 2015, 7:53 pm
RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 7:54 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 7:59 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 7:57 pm
RE: Customer Service thread - by Adrian - 11 Aug 2015, 8:00 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 8:14 pm
RE: Customer Service thread - by Adrian - 11 Aug 2015, 8:17 pm
RE: Customer Service thread - by omnicity4659 - 13 Aug 2015, 2:09 pm
RE: Customer Service thread - by Adrian - 07 Sep 2015, 7:10 pm
RE: Customer Service thread - by Andreos1 - 07 Sep 2015, 8:55 pm
RE: Customer Service thread - by R852 PRG - 07 Sep 2015, 9:01 pm
RE: Customer Service thread - by northern156 - 07 Sep 2015, 10:04 pm
RE: Customer Service thread - by citaro5284 - 08 Sep 2015, 5:06 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:32 pm
RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 4:56 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 5:01 pm
RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 5:09 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 5:30 pm
RE: Customer Service thread - by Tom - 23 Dec 2016, 6:49 pm
RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 8:27 pm
RE: Customer Service thread - by Tom - 23 Dec 2016, 9:34 pm
RE: Customer Service thread - by Andreos1 - 24 Dec 2016, 12:16 am
RE: Customer Service thread - by Ambassador - 23 Dec 2016, 11:23 pm
RE: Customer Service thread - by Adrian - 24 Dec 2016, 12:23 pm
RE: Customer Service thread - by Michael - 23 Dec 2016, 11:27 pm
RE: Customer Service thread - by Dan - 09 Apr 2017, 8:09 am
RE: Customer Service thread - by Andreos1 - 09 Apr 2017, 9:15 am
RE: Customer Service thread - by markydh - 09 Apr 2017, 1:19 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 1:25 pm
RE: Customer Service thread - by James101 - 09 Apr 2017, 7:14 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 8:52 pm
RE: Customer Service thread - by James101 - 09 Apr 2017, 8:56 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 8:58 pm
RE: Customer Service thread - by Ambassador - 10 Apr 2017, 12:17 am
RE: Customer Service thread - by LeeCalder - 10 Apr 2017, 7:19 am
RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 9:55 am
RE: Customer Service thread - by Adrian - 10 Apr 2017, 10:32 am
RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 10:40 am
RE: Customer Service thread - by markydh - 10 Apr 2017, 11:42 am
RE: Customer Service thread - by Andreos1 - 07 Dec 2017, 7:50 pm
RE: Customer Service thread - by Andreos1 - 28 Mar 2018, 6:45 pm
RE: Customer Service thread - by Chris 1 - 29 Mar 2018, 12:16 pm
RE: Customer Service thread - by Andreos1 - 30 Mar 2018, 10:32 am
RE: Customer Service thread - by James101 - 30 Mar 2018, 10:39 pm
RE: Customer Service thread - by Andreos1 - 31 Mar 2018, 2:17 pm
RE: Customer Service thread - by Chris 1 - 04 Apr 2018, 1:16 pm
RE: Customer Service thread - by Andreos1 - 04 Apr 2018, 1:54 pm
RE: Customer Service thread - by Andreos1 - 12 Jul 2019, 6:36 pm
RE: Customer Service thread - by James101 - 24 Jul 2019, 10:30 pm
RE: Customer Service thread - by deanmachine - 24 Jul 2019, 11:41 pm
RE: Customer Service thread - by James101 - 25 Jul 2019, 12:02 am
RE: Customer Service thread - by Adrian - 25 Jul 2019, 9:00 pm
RE: Customer Service thread - by Adrian - 16 Aug 2019, 7:46 pm
RE: Customer Service thread - by Andreos1 - 16 Aug 2019, 10:16 pm
RE: Customer Service thread - by Adrian - 24 Aug 2019, 9:59 pm
RE: Customer Service thread - by Tyne_Traveller - 25 Aug 2019, 9:38 am
RE: Customer Service thread - by Adrian - 25 Aug 2019, 4:26 pm
RE: Customer Service thread - by tyresmoke - 26 Aug 2019, 12:04 pm
RE: Customer Service thread - by Andreos1 - 26 Aug 2019, 4:03 pm
RE: Customer Service thread - by Andreos1 - 23 Jun 2020, 9:05 pm
RE: Complaint Stories - by Adrian - 18 Apr 2014, 9:23 pm