Customer Service thread
#1
Customer Service thread
We all experience it day in day out, so we should really have a thread dedicated to customer service. You'd argue that it's the most difficult, yet important job in a business nowadays.

The thread isn't here to go on a huge rant about operators or other transport related bodies without being able to back it up, but simply to capture both the Good and Bad that we all experience. Smile

I'll start - It should be noted how good Go North East's twitter account has become. Whenever I tweet a quick query (e.g. fares), I generally have a response within 15-20 mins. I've also made use of this facility to report issues with onboard WiFi. It's a complete contrast to my opinion on their Facebook page.
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Messages In This Thread
Customer Service thread - by Adrian - 16 Apr 2014, 9:15 pm
RE: Customer Service thread - by tyresmoke - 16 Apr 2014, 9:39 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:47 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 10:06 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 10:10 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 10:14 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 10:15 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 10:22 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 10:27 pm
RE: Customer Service thread - by Roland Pratt - 19 Apr 2014, 2:49 pm
RE: Customer Service thread - by R852 PRG - 19 Apr 2014, 6:29 pm
RE: Customer Service thread - by Davey Bowyer - 18 Apr 2014, 10:54 pm
RE: Customer Service thread - by Adrian - 01 May 2014, 7:05 pm
RE: Customer Service thread - by Dan - 01 May 2014, 7:13 pm
RE: Customer Service thread - by Adrian - 01 May 2014, 7:37 pm
RE: Customer Service thread - by Dan - 15 May 2014, 11:35 am
RE: Customer Service thread - by Andreos1 - 01 May 2014, 10:33 pm
Re: RE: Customer Service thread - by Adrian - 15 May 2014, 3:38 pm
RE: Customer Service thread - by robisdave15 - 15 May 2014, 7:13 pm
RE: Customer Service thread - by R852 PRG - 15 May 2014, 7:15 pm
RE: Customer Service thread - by R852 PRG - 15 May 2014, 7:32 pm
RE: Customer Service thread - by Adrian - 15 May 2014, 8:17 pm
RE: Customer Service thread - by R852 PRG - 23 May 2014, 11:51 am
RE: Customer Service thread - by northern156 - 10 Jun 2014, 12:01 pm
RE: Customer Service thread - by RM2186 - 10 Jun 2014, 2:32 pm
RE: Customer Service thread - by northern156 - 10 Jun 2014, 2:48 pm
RE: Customer Service thread - by RM2186 - 11 Jun 2014, 2:59 pm
RE: Customer Service thread - by northern156 - 10 Jun 2014, 3:05 pm
RE: Customer Service thread - by R852 PRG - 10 Jun 2014, 4:05 pm
RE: Customer Service thread - by Adrian - 10 Jun 2014, 4:24 pm
RE: Customer Service thread - by Jimmi - 10 Jun 2014, 5:31 pm
RE: Customer Service thread - by BJ10VUS - 10 Jun 2014, 10:27 pm
RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 4:39 pm
RE: Customer Service thread - by Adrian - 11 Jun 2014, 7:12 pm
RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 7:28 pm
RE: Customer Service thread - by BJ10VUS - 25 Jul 2014, 7:30 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 10:13 pm
RE: Customer Service thread - by Michael - 13 Jul 2014, 10:19 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 10:24 pm
RE: Customer Service thread - by Tom - 13 Jul 2014, 10:27 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 10:29 pm
RE: Customer Service thread - by mb134 - 13 Jul 2014, 10:20 pm
RE: Customer Service thread - by Dan - 13 Jul 2014, 10:22 pm
RE: Customer Service thread - by idiot - 14 Jul 2014, 9:18 am
RE: Customer Service thread - by cbma06 - 14 Jul 2014, 10:01 am
RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 10:44 am
RE: Customer Service thread - by Dan - 14 Jul 2014, 10:47 am
RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 10:57 am
Re: RE: Customer Service thread - by Dan - 14 Jul 2014, 11:08 am
RE: Customer Service thread - by tyresmoke - 14 Jul 2014, 11:25 am
RE: Customer Service thread - by Dan - 14 Jul 2014, 11:57 am
RE: Customer Service thread - by Adrian - 25 Jul 2014, 3:23 pm
RE: Customer Service thread - by Roland Pratt - 25 Jul 2014, 3:37 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 4:02 pm
RE: Customer Service thread - by Tom - 25 Jul 2014, 4:02 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 4:19 pm
RE: Customer Service thread - by VolvoMarkII - 25 Jul 2014, 6:26 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 7:45 pm
RE: Customer Service thread - by mb134 - 25 Jul 2014, 9:14 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 10:49 pm
RE: Customer Service thread - by mb134 - 25 Jul 2014, 10:56 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 10:48 pm
RE: Customer Service thread - by R852 PRG - 26 Jul 2014, 12:21 am
RE: Customer Service thread - by Tom - 26 Jul 2014, 8:23 am
RE: Customer Service thread - by mb134 - 26 Jul 2014, 8:44 am
RE: Customer Service thread - by tyresmoke - 26 Jul 2014, 8:53 am
RE: Customer Service thread - by Dan - 26 Jul 2014, 9:02 am
RE: Customer Service thread - by L469 YVK - 01 Aug 2014, 5:33 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 5:40 pm
RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 9:35 am
RE: Customer Service thread - by Dan - 26 Jul 2014, 9:39 am
RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 9:33 am
RE: Customer Service thread - by Adrian - 26 Jul 2014, 10:13 am
RE: Customer Service thread - by Dan - 01 Aug 2014, 12:33 pm
RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 1:24 pm
RE: Customer Service thread - by Dan - 01 Aug 2014, 1:26 pm
RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 3:39 pm
RE: Customer Service thread - by Dan - 01 Aug 2014, 3:50 pm
RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 4:23 pm
RE: Customer Service thread - by Andreos1 - 01 Aug 2014, 5:44 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 5:52 pm
RE: Customer Service thread - by Andreos1 - 02 Aug 2014, 10:14 am
RE: Customer Service thread - by Drifter60 - 01 Aug 2014, 3:08 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 2:42 pm
RE: Customer Service thread - by R852 PRG - 01 Aug 2014, 3:05 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:09 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 4:26 pm
RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 4:32 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 4:47 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 5:29 pm
RE: Customer Service thread - by citaro5284 - 01 Aug 2014, 6:41 pm
RE: Customer Service thread - by Tom - 02 Aug 2014, 6:21 pm
Customer Service thread - by R852 PRG - 02 Aug 2014, 7:03 pm
RE: Customer Service thread - by Tom - 02 Aug 2014, 7:05 pm
RE: Customer Service thread - by BJ10VUS - 02 Aug 2014, 9:03 pm
RE: Customer Service thread - by Dan - 02 Aug 2014, 9:05 pm
RE: Customer Service thread - by Jimmi - 02 Aug 2014, 9:10 pm
RE: Customer Service thread - by tyresmoke - 02 Aug 2014, 9:14 pm
RE: Customer Service thread - by Roland Pratt - 03 Aug 2014, 9:36 am
RE: Customer Service thread - by Tom - 07 Sep 2014, 9:15 pm
RE: Customer Service thread - by L469 YVK - 07 Sep 2014, 10:11 pm
RE: Customer Service thread - by Adrian - 07 Sep 2014, 10:18 pm
RE: Customer Service thread - by S813 FVK - 07 Sep 2014, 10:22 pm
RE: Customer Service thread - by Andreos1 - 09 Sep 2014, 11:26 am
Re: RE: Customer Service thread - by Dan - 09 Sep 2014, 11:39 am
RE: Customer Service thread - by gtom - 09 Sep 2014, 8:54 pm
Re: RE: Customer Service thread - by Adrian - 09 Sep 2014, 9:08 pm
RE: Customer Service thread - by gtom - 09 Sep 2014, 11:40 pm
RE: Customer Service thread - by Adrian - 23 Sep 2014, 6:21 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 5:08 pm
RE: Customer Service thread - by Michael - 07 Oct 2014, 7:27 pm
RE: Customer Service thread - by Adrian - 07 Oct 2014, 8:22 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 8:25 pm
RE: Customer Service thread - by Adrian - 07 Oct 2014, 8:30 pm
Customer Service thread - by R852 PRG - 07 Oct 2014, 7:13 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 7:22 pm
RE: Customer Service thread - by Andreos1 - 13 Oct 2014, 6:16 pm
RE: Customer Service thread - by Andreos1 - 07 Nov 2014, 11:34 pm
RE: Customer Service thread - by Dan - 09 Nov 2014, 7:00 pm
RE: Customer Service thread - by Adrian - 09 Nov 2014, 8:47 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 7:45 pm
RE: Customer Service thread - by Adrian - 12 Nov 2014, 9:17 pm
RE: Customer Service thread - by Dan - 12 Nov 2014, 9:47 pm
RE: Customer Service thread - by Adrian - 12 Nov 2014, 9:59 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:13 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 10:28 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:38 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 10:50 pm
RE: Customer Service thread - by Dan - 17 Nov 2014, 3:42 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 11:17 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 11:29 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 11:41 pm
RE: Customer Service thread - by Adrian - 13 Nov 2014, 6:50 pm
RE: Customer Service thread - by Dan - 13 Nov 2014, 7:09 pm
RE: Customer Service thread - by Adrian - 13 Nov 2014, 7:14 pm
RE: Customer Service thread - by citaro5284 - 15 Nov 2014, 9:41 am
RE: Customer Service thread - by eezypeazy - 15 Nov 2014, 10:24 am
Re: RE: Customer Service thread - by Adrian - 15 Nov 2014, 10:29 am
RE: Customer Service thread - by Andreos1 - 29 Nov 2014, 6:32 pm
RE: Customer Service thread - by Dan - 01 Dec 2014, 6:35 pm
RE: Customer Service thread - by Adrian - 08 Dec 2014, 9:48 pm
RE: Customer Service thread - by Dan - 08 Dec 2014, 9:51 pm
RE: Customer Service thread - by mb134 - 08 Dec 2014, 10:15 pm
RE: Customer Service thread - by cbma06 - 12 Dec 2014, 7:59 pm
RE: Customer Service thread - by cbma06 - 12 Dec 2014, 8:08 pm
RE: Customer Service thread - by Jimmi - 12 Dec 2014, 9:50 pm
RE: Customer Service thread - by Tom - 12 Dec 2014, 9:51 pm
RE: Customer Service thread - by Adrian - 13 Dec 2014, 12:10 am
RE: Customer Service thread - by Jimmi - 12 Dec 2014, 10:09 pm
RE: Customer Service thread - by Andreos1 - 13 Dec 2014, 10:15 am
RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:51 pm
RE: Customer Service thread - by Dan - 30 Dec 2014, 4:57 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 5:05 pm
RE: Customer Service thread - by Adrian - 30 Dec 2014, 5:28 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 5:39 pm
RE: Customer Service thread - by tyresmoke - 30 Dec 2014, 10:56 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 11:07 pm
RE: Customer Service thread - by tyresmoke - 31 Dec 2014, 8:35 am
RE: Customer Service thread - by mb134 - 31 Dec 2014, 10:39 am
RE: Customer Service thread - by Adrian - 30 Dec 2014, 5:31 pm
RE: Customer Service thread - by Andreos1 - 30 Dec 2014, 10:19 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 10:24 pm
RE: Customer Service thread - by Adrian - 30 Dec 2014, 11:02 pm
Customer Service thread - by R852 PRG - 22 Feb 2015, 4:33 pm
RE: Customer Service thread - by Dan - 22 Feb 2015, 4:35 pm
Customer Service thread - by R852 PRG - 22 Feb 2015, 4:37 pm
RE: Customer Service thread - by Dan - 22 Feb 2015, 4:39 pm
RE: Customer Service thread - by R852 PRG - 20 Mar 2015, 7:09 pm
RE: Customer Service thread - by Michael - 31 Mar 2015, 9:41 pm
RE: Customer Service thread - by Andreos1 - 26 May 2015, 1:38 pm
Customer Service thread - by Adrian - 28 May 2015, 10:48 pm
RE: Customer Service thread - by Malarkey - 28 May 2015, 10:54 pm
RE: Customer Service thread - by S813 FVK - 28 May 2015, 11:15 pm
RE: Customer Service thread - by Davie - 28 May 2015, 11:30 pm
RE: Customer Service thread - by Jimmi - 02 Jun 2015, 9:34 pm
RE: Customer Service thread - by Andreos1 - 02 Jun 2015, 9:37 pm
RE: Customer Service thread - by Dan - 03 Jun 2015, 10:25 am
Customer Service thread - by Jimmi - 16 Jun 2015, 12:08 pm
RE: Customer Service thread - by Adrian - 19 Jun 2015, 7:24 pm
RE: Customer Service thread - by Jimmi - 19 Jun 2015, 7:43 pm
Customer Service thread - by Adrian - 31 Jul 2015, 5:41 pm
RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 7:51 pm
RE: Customer Service thread - by citaro5284 - 11 Aug 2015, 7:53 pm
RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 7:54 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 7:59 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 7:57 pm
RE: Customer Service thread - by Adrian - 11 Aug 2015, 8:00 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 8:14 pm
RE: Customer Service thread - by Adrian - 11 Aug 2015, 8:17 pm
RE: Customer Service thread - by omnicity4659 - 13 Aug 2015, 2:09 pm
RE: Customer Service thread - by Adrian - 07 Sep 2015, 7:10 pm
RE: Customer Service thread - by Andreos1 - 07 Sep 2015, 8:55 pm
RE: Customer Service thread - by R852 PRG - 07 Sep 2015, 9:01 pm
RE: Customer Service thread - by northern156 - 07 Sep 2015, 10:04 pm
RE: Customer Service thread - by citaro5284 - 08 Sep 2015, 5:06 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:32 pm
RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 4:56 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 5:01 pm
RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 5:09 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 5:30 pm
RE: Customer Service thread - by Tom - 23 Dec 2016, 6:49 pm
RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 8:27 pm
RE: Customer Service thread - by Tom - 23 Dec 2016, 9:34 pm
RE: Customer Service thread - by Andreos1 - 24 Dec 2016, 12:16 am
RE: Customer Service thread - by Ambassador - 23 Dec 2016, 11:23 pm
RE: Customer Service thread - by Adrian - 24 Dec 2016, 12:23 pm
RE: Customer Service thread - by Michael - 23 Dec 2016, 11:27 pm
RE: Customer Service thread - by Dan - 09 Apr 2017, 8:09 am
RE: Customer Service thread - by Andreos1 - 09 Apr 2017, 9:15 am
RE: Customer Service thread - by markydh - 09 Apr 2017, 1:19 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 1:25 pm
RE: Customer Service thread - by James101 - 09 Apr 2017, 7:14 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 8:52 pm
RE: Customer Service thread - by James101 - 09 Apr 2017, 8:56 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 8:58 pm
RE: Customer Service thread - by Ambassador - 10 Apr 2017, 12:17 am
RE: Customer Service thread - by LeeCalder - 10 Apr 2017, 7:19 am
RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 9:55 am
RE: Customer Service thread - by Adrian - 10 Apr 2017, 10:32 am
RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 10:40 am
RE: Customer Service thread - by markydh - 10 Apr 2017, 11:42 am
RE: Customer Service thread - by Andreos1 - 07 Dec 2017, 7:50 pm
RE: Customer Service thread - by Andreos1 - 28 Mar 2018, 6:45 pm
RE: Customer Service thread - by Chris 1 - 29 Mar 2018, 12:16 pm
RE: Customer Service thread - by Andreos1 - 30 Mar 2018, 10:32 am
RE: Customer Service thread - by James101 - 30 Mar 2018, 10:39 pm
RE: Customer Service thread - by Andreos1 - 31 Mar 2018, 2:17 pm
RE: Customer Service thread - by Chris 1 - 04 Apr 2018, 1:16 pm
RE: Customer Service thread - by Andreos1 - 04 Apr 2018, 1:54 pm
RE: Customer Service thread - by Andreos1 - 12 Jul 2019, 6:36 pm
RE: Customer Service thread - by James101 - 24 Jul 2019, 10:30 pm
RE: Customer Service thread - by deanmachine - 24 Jul 2019, 11:41 pm
RE: Customer Service thread - by James101 - 25 Jul 2019, 12:02 am
RE: Customer Service thread - by Adrian - 25 Jul 2019, 9:00 pm
RE: Customer Service thread - by Adrian - 16 Aug 2019, 7:46 pm
RE: Customer Service thread - by Andreos1 - 16 Aug 2019, 10:16 pm
RE: Customer Service thread - by Adrian - 24 Aug 2019, 9:59 pm
RE: Customer Service thread - by Tyne_Traveller - 25 Aug 2019, 9:38 am
RE: Customer Service thread - by Adrian - 25 Aug 2019, 4:26 pm
RE: Customer Service thread - by tyresmoke - 26 Aug 2019, 12:04 pm
RE: Customer Service thread - by Andreos1 - 26 Aug 2019, 4:03 pm
RE: Customer Service thread - by Andreos1 - 23 Jun 2020, 9:05 pm
RE: Complaint Stories - by Adrian - 18 Apr 2014, 9:23 pm