Customer Service thread
RE: Customer Service thread
(30 Dec 2014, 10:19 pm)Andreos1 Wrote: This isn't me being cheeky, but are either of you genuinely surprised with the responses you received?

A bit from GNE to be honest. I used to kick off about the reliance on templates, but I've received well written and thought out responses, and prompt, as of late. The latest just seems to be about 20 steps backwards, 3x as long as it should have taken, and with zero apathy shown.

Arriva? Well no. Not at all. Neither the level of response or the time it's taken. Thankfully a local manager asked me to report anything with the X1/X2 directly to him, so that takes away some need to contact Arriva CS.
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Messages In This Thread
Customer Service thread - by Adrian - 16 Apr 2014, 9:15 pm
RE: Customer Service thread - by tyresmoke - 16 Apr 2014, 9:39 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:47 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 10:06 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 10:10 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 10:14 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 10:15 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 10:22 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 10:27 pm
RE: Customer Service thread - by Roland Pratt - 19 Apr 2014, 2:49 pm
RE: Customer Service thread - by R852 PRG - 19 Apr 2014, 6:29 pm
RE: Customer Service thread - by Davey Bowyer - 18 Apr 2014, 10:54 pm
RE: Customer Service thread - by Adrian - 01 May 2014, 7:05 pm
RE: Customer Service thread - by Dan - 01 May 2014, 7:13 pm
RE: Customer Service thread - by Adrian - 01 May 2014, 7:37 pm
RE: Customer Service thread - by Dan - 15 May 2014, 11:35 am
RE: Customer Service thread - by Andreos1 - 01 May 2014, 10:33 pm
Re: RE: Customer Service thread - by Adrian - 15 May 2014, 3:38 pm
RE: Customer Service thread - by robisdave15 - 15 May 2014, 7:13 pm
RE: Customer Service thread - by R852 PRG - 15 May 2014, 7:15 pm
RE: Customer Service thread - by R852 PRG - 15 May 2014, 7:32 pm
RE: Customer Service thread - by Adrian - 15 May 2014, 8:17 pm
RE: Customer Service thread - by R852 PRG - 23 May 2014, 11:51 am
RE: Customer Service thread - by northern156 - 10 Jun 2014, 12:01 pm
RE: Customer Service thread - by RM2186 - 10 Jun 2014, 2:32 pm
RE: Customer Service thread - by northern156 - 10 Jun 2014, 2:48 pm
RE: Customer Service thread - by RM2186 - 11 Jun 2014, 2:59 pm
RE: Customer Service thread - by northern156 - 10 Jun 2014, 3:05 pm
RE: Customer Service thread - by R852 PRG - 10 Jun 2014, 4:05 pm
RE: Customer Service thread - by Adrian - 10 Jun 2014, 4:24 pm
RE: Customer Service thread - by Jimmi - 10 Jun 2014, 5:31 pm
RE: Customer Service thread - by BJ10VUS - 10 Jun 2014, 10:27 pm
RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 4:39 pm
RE: Customer Service thread - by Adrian - 11 Jun 2014, 7:12 pm
RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 7:28 pm
RE: Customer Service thread - by BJ10VUS - 25 Jul 2014, 7:30 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 10:13 pm
RE: Customer Service thread - by Michael - 13 Jul 2014, 10:19 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 10:24 pm
RE: Customer Service thread - by Tom - 13 Jul 2014, 10:27 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 10:29 pm
RE: Customer Service thread - by mb134 - 13 Jul 2014, 10:20 pm
RE: Customer Service thread - by Dan - 13 Jul 2014, 10:22 pm
RE: Customer Service thread - by idiot - 14 Jul 2014, 9:18 am
RE: Customer Service thread - by cbma06 - 14 Jul 2014, 10:01 am
RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 10:44 am
RE: Customer Service thread - by Dan - 14 Jul 2014, 10:47 am
RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 10:57 am
Re: RE: Customer Service thread - by Dan - 14 Jul 2014, 11:08 am
RE: Customer Service thread - by tyresmoke - 14 Jul 2014, 11:25 am
RE: Customer Service thread - by Dan - 14 Jul 2014, 11:57 am
RE: Customer Service thread - by Adrian - 25 Jul 2014, 3:23 pm
RE: Customer Service thread - by Roland Pratt - 25 Jul 2014, 3:37 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 4:02 pm
RE: Customer Service thread - by Tom - 25 Jul 2014, 4:02 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 4:19 pm
RE: Customer Service thread - by VolvoMarkII - 25 Jul 2014, 6:26 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 7:45 pm
RE: Customer Service thread - by mb134 - 25 Jul 2014, 9:14 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 10:49 pm
RE: Customer Service thread - by mb134 - 25 Jul 2014, 10:56 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 10:48 pm
RE: Customer Service thread - by R852 PRG - 26 Jul 2014, 12:21 am
RE: Customer Service thread - by Tom - 26 Jul 2014, 8:23 am
RE: Customer Service thread - by mb134 - 26 Jul 2014, 8:44 am
RE: Customer Service thread - by tyresmoke - 26 Jul 2014, 8:53 am
RE: Customer Service thread - by Dan - 26 Jul 2014, 9:02 am
RE: Customer Service thread - by L469 YVK - 01 Aug 2014, 5:33 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 5:40 pm
RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 9:35 am
RE: Customer Service thread - by Dan - 26 Jul 2014, 9:39 am
RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 9:33 am
RE: Customer Service thread - by Adrian - 26 Jul 2014, 10:13 am
RE: Customer Service thread - by Dan - 01 Aug 2014, 12:33 pm
RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 1:24 pm
RE: Customer Service thread - by Dan - 01 Aug 2014, 1:26 pm
RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 3:39 pm
RE: Customer Service thread - by Dan - 01 Aug 2014, 3:50 pm
RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 4:23 pm
RE: Customer Service thread - by Andreos1 - 01 Aug 2014, 5:44 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 5:52 pm
RE: Customer Service thread - by Andreos1 - 02 Aug 2014, 10:14 am
RE: Customer Service thread - by Drifter60 - 01 Aug 2014, 3:08 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 2:42 pm
RE: Customer Service thread - by R852 PRG - 01 Aug 2014, 3:05 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:09 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 4:26 pm
RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 4:32 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 4:47 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 5:29 pm
RE: Customer Service thread - by citaro5284 - 01 Aug 2014, 6:41 pm
RE: Customer Service thread - by Tom - 02 Aug 2014, 6:21 pm
Customer Service thread - by R852 PRG - 02 Aug 2014, 7:03 pm
RE: Customer Service thread - by Tom - 02 Aug 2014, 7:05 pm
RE: Customer Service thread - by BJ10VUS - 02 Aug 2014, 9:03 pm
RE: Customer Service thread - by Dan - 02 Aug 2014, 9:05 pm
RE: Customer Service thread - by Jimmi - 02 Aug 2014, 9:10 pm
RE: Customer Service thread - by tyresmoke - 02 Aug 2014, 9:14 pm
RE: Customer Service thread - by Roland Pratt - 03 Aug 2014, 9:36 am
RE: Customer Service thread - by Tom - 07 Sep 2014, 9:15 pm
RE: Customer Service thread - by L469 YVK - 07 Sep 2014, 10:11 pm
RE: Customer Service thread - by Adrian - 07 Sep 2014, 10:18 pm
RE: Customer Service thread - by S813 FVK - 07 Sep 2014, 10:22 pm
RE: Customer Service thread - by Andreos1 - 09 Sep 2014, 11:26 am
Re: RE: Customer Service thread - by Dan - 09 Sep 2014, 11:39 am
RE: Customer Service thread - by gtom - 09 Sep 2014, 8:54 pm
Re: RE: Customer Service thread - by Adrian - 09 Sep 2014, 9:08 pm
RE: Customer Service thread - by gtom - 09 Sep 2014, 11:40 pm
RE: Customer Service thread - by Adrian - 23 Sep 2014, 6:21 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 5:08 pm
RE: Customer Service thread - by Michael - 07 Oct 2014, 7:27 pm
RE: Customer Service thread - by Adrian - 07 Oct 2014, 8:22 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 8:25 pm
RE: Customer Service thread - by Adrian - 07 Oct 2014, 8:30 pm
Customer Service thread - by R852 PRG - 07 Oct 2014, 7:13 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 7:22 pm
RE: Customer Service thread - by Andreos1 - 13 Oct 2014, 6:16 pm
RE: Customer Service thread - by Andreos1 - 07 Nov 2014, 11:34 pm
RE: Customer Service thread - by Dan - 09 Nov 2014, 7:00 pm
RE: Customer Service thread - by Adrian - 09 Nov 2014, 8:47 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 7:45 pm
RE: Customer Service thread - by Adrian - 12 Nov 2014, 9:17 pm
RE: Customer Service thread - by Dan - 12 Nov 2014, 9:47 pm
RE: Customer Service thread - by Adrian - 12 Nov 2014, 9:59 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:13 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 10:28 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:38 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 10:50 pm
RE: Customer Service thread - by Dan - 17 Nov 2014, 3:42 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 11:17 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 11:29 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 11:41 pm
RE: Customer Service thread - by Adrian - 13 Nov 2014, 6:50 pm
RE: Customer Service thread - by Dan - 13 Nov 2014, 7:09 pm
RE: Customer Service thread - by Adrian - 13 Nov 2014, 7:14 pm
RE: Customer Service thread - by citaro5284 - 15 Nov 2014, 9:41 am
RE: Customer Service thread - by eezypeazy - 15 Nov 2014, 10:24 am
Re: RE: Customer Service thread - by Adrian - 15 Nov 2014, 10:29 am
RE: Customer Service thread - by Andreos1 - 29 Nov 2014, 6:32 pm
RE: Customer Service thread - by Dan - 01 Dec 2014, 6:35 pm
RE: Customer Service thread - by Adrian - 08 Dec 2014, 9:48 pm
RE: Customer Service thread - by Dan - 08 Dec 2014, 9:51 pm
RE: Customer Service thread - by mb134 - 08 Dec 2014, 10:15 pm
RE: Customer Service thread - by cbma06 - 12 Dec 2014, 7:59 pm
RE: Customer Service thread - by cbma06 - 12 Dec 2014, 8:08 pm
RE: Customer Service thread - by Jimmi - 12 Dec 2014, 9:50 pm
RE: Customer Service thread - by Tom - 12 Dec 2014, 9:51 pm
RE: Customer Service thread - by Adrian - 13 Dec 2014, 12:10 am
RE: Customer Service thread - by Jimmi - 12 Dec 2014, 10:09 pm
RE: Customer Service thread - by Andreos1 - 13 Dec 2014, 10:15 am
RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:51 pm
RE: Customer Service thread - by Dan - 30 Dec 2014, 4:57 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 5:05 pm
RE: Customer Service thread - by Adrian - 30 Dec 2014, 5:28 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 5:39 pm
RE: Customer Service thread - by tyresmoke - 30 Dec 2014, 10:56 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 11:07 pm
RE: Customer Service thread - by tyresmoke - 31 Dec 2014, 8:35 am
RE: Customer Service thread - by mb134 - 31 Dec 2014, 10:39 am
RE: Customer Service thread - by Adrian - 30 Dec 2014, 5:31 pm
RE: Customer Service thread - by Andreos1 - 30 Dec 2014, 10:19 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 10:24 pm
RE: Customer Service thread - by Adrian - 30 Dec 2014, 11:02 pm
Customer Service thread - by R852 PRG - 22 Feb 2015, 4:33 pm
RE: Customer Service thread - by Dan - 22 Feb 2015, 4:35 pm
Customer Service thread - by R852 PRG - 22 Feb 2015, 4:37 pm
RE: Customer Service thread - by Dan - 22 Feb 2015, 4:39 pm
RE: Customer Service thread - by R852 PRG - 20 Mar 2015, 7:09 pm
RE: Customer Service thread - by Michael - 31 Mar 2015, 9:41 pm
RE: Customer Service thread - by Andreos1 - 26 May 2015, 1:38 pm
Customer Service thread - by Adrian - 28 May 2015, 10:48 pm
RE: Customer Service thread - by Malarkey - 28 May 2015, 10:54 pm
RE: Customer Service thread - by S813 FVK - 28 May 2015, 11:15 pm
RE: Customer Service thread - by Davie - 28 May 2015, 11:30 pm
RE: Customer Service thread - by Jimmi - 02 Jun 2015, 9:34 pm
RE: Customer Service thread - by Andreos1 - 02 Jun 2015, 9:37 pm
RE: Customer Service thread - by Dan - 03 Jun 2015, 10:25 am
Customer Service thread - by Jimmi - 16 Jun 2015, 12:08 pm
RE: Customer Service thread - by Adrian - 19 Jun 2015, 7:24 pm
RE: Customer Service thread - by Jimmi - 19 Jun 2015, 7:43 pm
Customer Service thread - by Adrian - 31 Jul 2015, 5:41 pm
RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 7:51 pm
RE: Customer Service thread - by citaro5284 - 11 Aug 2015, 7:53 pm
RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 7:54 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 7:59 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 7:57 pm
RE: Customer Service thread - by Adrian - 11 Aug 2015, 8:00 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 8:14 pm
RE: Customer Service thread - by Adrian - 11 Aug 2015, 8:17 pm
RE: Customer Service thread - by omnicity4659 - 13 Aug 2015, 2:09 pm
RE: Customer Service thread - by Adrian - 07 Sep 2015, 7:10 pm
RE: Customer Service thread - by Andreos1 - 07 Sep 2015, 8:55 pm
RE: Customer Service thread - by R852 PRG - 07 Sep 2015, 9:01 pm
RE: Customer Service thread - by northern156 - 07 Sep 2015, 10:04 pm
RE: Customer Service thread - by citaro5284 - 08 Sep 2015, 5:06 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:32 pm
RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 4:56 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 5:01 pm
RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 5:09 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 5:30 pm
RE: Customer Service thread - by Tom - 23 Dec 2016, 6:49 pm
RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 8:27 pm
RE: Customer Service thread - by Tom - 23 Dec 2016, 9:34 pm
RE: Customer Service thread - by Andreos1 - 24 Dec 2016, 12:16 am
RE: Customer Service thread - by Ambassador - 23 Dec 2016, 11:23 pm
RE: Customer Service thread - by Adrian - 24 Dec 2016, 12:23 pm
RE: Customer Service thread - by Michael - 23 Dec 2016, 11:27 pm
RE: Customer Service thread - by Dan - 09 Apr 2017, 8:09 am
RE: Customer Service thread - by Andreos1 - 09 Apr 2017, 9:15 am
RE: Customer Service thread - by markydh - 09 Apr 2017, 1:19 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 1:25 pm
RE: Customer Service thread - by James101 - 09 Apr 2017, 7:14 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 8:52 pm
RE: Customer Service thread - by James101 - 09 Apr 2017, 8:56 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 8:58 pm
RE: Customer Service thread - by Ambassador - 10 Apr 2017, 12:17 am
RE: Customer Service thread - by LeeCalder - 10 Apr 2017, 7:19 am
RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 9:55 am
RE: Customer Service thread - by Adrian - 10 Apr 2017, 10:32 am
RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 10:40 am
RE: Customer Service thread - by markydh - 10 Apr 2017, 11:42 am
RE: Customer Service thread - by Andreos1 - 07 Dec 2017, 7:50 pm
RE: Customer Service thread - by Andreos1 - 28 Mar 2018, 6:45 pm
RE: Customer Service thread - by Chris 1 - 29 Mar 2018, 12:16 pm
RE: Customer Service thread - by Andreos1 - 30 Mar 2018, 10:32 am
RE: Customer Service thread - by James101 - 30 Mar 2018, 10:39 pm
RE: Customer Service thread - by Andreos1 - 31 Mar 2018, 2:17 pm
RE: Customer Service thread - by Chris 1 - 04 Apr 2018, 1:16 pm
RE: Customer Service thread - by Andreos1 - 04 Apr 2018, 1:54 pm
RE: Customer Service thread - by Andreos1 - 12 Jul 2019, 6:36 pm
RE: Customer Service thread - by James101 - 24 Jul 2019, 10:30 pm
RE: Customer Service thread - by deanmachine - 24 Jul 2019, 11:41 pm
RE: Customer Service thread - by James101 - 25 Jul 2019, 12:02 am
RE: Customer Service thread - by Adrian - 25 Jul 2019, 9:00 pm
RE: Customer Service thread - by Adrian - 16 Aug 2019, 7:46 pm
RE: Customer Service thread - by Andreos1 - 16 Aug 2019, 10:16 pm
RE: Customer Service thread - by Adrian - 24 Aug 2019, 9:59 pm
RE: Customer Service thread - by Tyne_Traveller - 25 Aug 2019, 9:38 am
RE: Customer Service thread - by Adrian - 25 Aug 2019, 4:26 pm
RE: Customer Service thread - by tyresmoke - 26 Aug 2019, 12:04 pm
RE: Customer Service thread - by Andreos1 - 26 Aug 2019, 4:03 pm
RE: Customer Service thread - by Andreos1 - 23 Jun 2020, 9:05 pm
RE: Complaint Stories - by Adrian - 18 Apr 2014, 9:23 pm