(04 Jan 2016, 7:41 pm)Stuartphin1639 wrote [ -> ]Speaking of poor maintenance of the scanias 4644 broke down outside of tubwell row office at 17:30 this afternoon/evening
That one seems to be a trouble maker, before the X66 became MAX and 4644 was one of five at Darlington for the X66 that example often seemed to be the one missing most days, it's sister 4645 wasn't much better either.
(04 Jan 2016, 7:51 pm)Jimmi wrote [ -> ]That one seems to be a trouble maker, before the X66 became MAX and 4644 was one of five at Darlington for the X66 that example often seemed to be the one missing most days, it's sister 4645 wasn't much better either.
detention required then me thinks
Whilst on the subject of lack of information from Arriva, apart from a notice on 7609 on Thursday morning, I've not seen or heard nothing about the diversion/shuttle service on the X12 that started today.
If it wasn't for this site and VOSA, I would know nothing on the matter and would be sat on the service thinking the driver has missed Gateshead out.
(04 Jan 2016, 9:18 pm)Jimmi wrote [ -> ]Whilst on the subject of lack of information from Arriva, apart from a notice on 7609 on Thursday morning, I've not seen or heard nothing about the diversion/shuttle service on the X12 that started today.
If it wasn't for this site and VOSA, I would know nothing on the matter and would be sat on the service thinking the driver has missed Gateshead out.
There is something on the Arriva website about it, but you have to go on the X12 timetable page and do some scrolling to find it.
I butchered their write-up for our news article!
(04 Jan 2016, 9:18 pm)Jimmi wrote [ -> ]Whilst on the subject of lack of information from Arriva, apart from a notice on 7609 on Thursday morning, I've not seen or heard nothing about the diversion/shuttle service on the X12 that started today.
If it wasn't for this site and VOSA, I would know nothing on the matter and would be sat on the service thinking the driver has missed Gateshead out.
I would hope it's better publicised at Gateshead and the stops in Low Fell.
(04 Jan 2016, 9:26 pm)BusLoverMum wrote [ -> ]I would hope it's better publicised at Gateshead and the stops in Low Fell.
Nexus will no doubt put a notice up after it's finished.
(04 Jan 2016, 9:21 pm)Dan wrote [ -> ]There is something on the Arriva website about it, but you have to go on the X12 timetable page and do some scrolling to find it.
I butchered their write-up for our news article!
You certainly love copying and pasting
How many people are likely to be looking at the news/updates pages on Arriva's website on a regular basis, especially as most of the time you end up with info for services in different parts of the country, don't know where on earth Gravesend is but it's certainly not on the X12 route! I think especially for the way the services are running differently throughout these works it should have been mentioned of their Facebook and Twitter accounts but I certainly can't see any mention of it on their Facebook, doesn't help that the team who normally man the Arriva Facebook were off over Christmas with the article on Arriva's website being posted on Christmas Eve.
Here is the info on Arriva's website.
https://www.arrivabus.co.uk/north-east/u...Gateshead/
(04 Jan 2016, 9:33 pm)Jimmi wrote [ -> ]You certainly love copying and pasting
How many people are likely to be looking at the news/updates pages on Arriva's website on a regular basis, especially as most of the time you end up with info for services in different parts of the country, don't know where on earth Gravesend is but it's certainly not on the X12 route! I think especially for the way the services are running differently throughout these works it should have been mentioned of their Facebook and Twitter accounts but I certainly can't see any mention of it on their Facebook, doesn't help that the team who normally man the Arriva Facebook were off over Christmas with the article on Arriva's website being posted on Christmas Eve.
Here is the info on Arriva's website.
https://www.arrivabus.co.uk/north-east/u...Gateshead/
It's in Kent
One of Big'un's endless questions is "where's so and so?" He's almost floored when I don't actually know. I should really make it up, because he asks the same ones over and over, anyhow.
"Where's Matlock, mum?"
"Mars."
That works, doesn't it? Doesn't matter that I know it's in Derbyshire, because he won't remember
sorry if this been asked how long is jesmond doing the X12 shuttle
(05 Jan 2016, 7:47 am)jaimzm wrote [ -> ]sorry if this been asked how long is jesmond doing the X12 shuttle
The page on the Arriva site states:
Monday 4th January to Tuesday 5th April 2016
(04 Jan 2016, 9:18 pm)Jimmi wrote [ -> ]Whilst on the subject of lack of information from Arriva, apart from a notice on 7609 on Thursday morning, I've not seen or heard nothing about the diversion/shuttle service on the X12 that started today.
If it wasn't for this site and VOSA, I would know nothing on the matter and would be sat on the service thinking the driver has missed Gateshead out.
I thought you had just said that you saw a notice on Thursday, so surely you would have known something on the matter?
(05 Jan 2016, 11:25 am)palatine3833 wrote [ -> ]I thought you had just said that you saw a notice on Thursday, so surely you would have known something on the matter?
Problem there was because of where the notice board is on 7609 I only managed to read the text in bold which all I could get from it was there is a closure/division in Gateshead from Monday 4th January, particularly as I only had time to read it whilst stood behind the person boarding in front of me.
(05 Jan 2016, 11:54 am)Jimmi wrote [ -> ]Problem there was because of where the notice board is on 7609 I only managed to read the text in bold which all I could get from it was there is a closure/division in Gateshead from Monday 4th January, particularly as I only had time to read it whilst stood behind the person boarding in front of me.
If only we could put notices on every seat eh!
I'm sure I posted something about it on here last week as soon as our notice went up in our staff room.
It's pretty poor that they've not put anything on Facebook / Twitter though?
(05 Jan 2016, 12:02 pm)tyresmoke wrote [ -> ]If only we could put notices on every seat eh!
I'm sure I posted something about it on here last week as soon as our notice went up in our staff room.
It's pretty poor that they've not put anything on Facebook / Twitter though?
This sort of situation, is the ideal opportunity for operators to develop the next stop screen technology to show/announce closures or diversions.
This could also be developed to advertise changes to services too.
Not everyone has access to social media. The more information that is out on the actual vehicles, the better in my opinion.
Social media can only add to it.
Granted it may create more work for someone, but the punters in the seats just want to know what is happening and the changes they may need to make.
(05 Jan 2016, 1:17 pm)Andreos1 wrote [ -> ]This sort of situation, is the ideal opportunity for operators to develop the next stop screen technology to show/announce closures or diversions.
This could also be developed to advertise changes to services too.
Not everyone has access to social media. The more information that is out on the actual vehicles, the better in my opinion.
Social media can only add to it.
Granted it may create more work for someone, but the punters in the seats just want to know what is happening and the changes they may need to make.
That would be a great idea, if the X12 had NSAs
(05 Jan 2016, 1:19 pm)BusLoverMum wrote [ -> ]That would be a great idea, if the X12 had NSAs
It doesn't matter what route it is - whether it is the X12, the 64 or the 22.
Operators are falling over themselves to push funky seats, plugs and wifi and on some services - NSA.
We are all told why the NSA is used - so let's see it taken to the next level. One that can benefit every passenger on the bus and (in the case of some operators), not just another advertising medium.
(05 Jan 2016, 1:52 pm)Andreos1 wrote [ -> ]It doesn't matter what route it is - whether it is the X12, the 64 or the 22.
Operators are falling over themselves to push funky seats, plugs and wifi and on some services - NSA.
We are all told why the NSA is used - so let's see it taken to the next level. One that can benefit every passenger on the bus and (in the case of some operators), not just another advertising medium.
What about good old fashioned communication? Someone at main interchanges to explain the closures. I travelled on the 27 between Heworth and Gateshead yesterday, and we ended up with a queue of folk waiting to get off at Jackson Street. Until the driver pointed out about the closure.
Why can't Nexus or the operators have staff present to actually tell passengers about it? Nothing works better than face to face communication.
Far to much dependency on social media these days. We don't all have or want smartphones or being dependent on the reliability (or not) of these apps. What is matter with the common sense approach of informing the punters of stuff like the X12 Gateshead carry on with notices on the buses ? I mean the things are festooned with c**p about things folk ain't bothered about !
(05 Jan 2016, 2:06 pm)Adrian wrote [ -> ]What about good old fashioned communication? Someone at main interchanges to explain the closures. I travelled on the 27 between Heworth and Gateshead yesterday, and we ended up with a queue of folk waiting to get off at Jackson Street. Until the driver pointed out about the closure.
Why can't Nexus or the operators have staff present to actually tell passengers about it? Nothing works better than face to face communication.
Face to face communication is great, but where will these people be based?
I reckon it will be impossible to base a member of staff on each bus (we are often given the excuses about drivers not being able to enter conversation about late buses on the social media pages).
Impossible to have a member of staff at each stop.
The more methods used - the better.
(05 Jan 2016, 2:16 pm)Andreos1 wrote [ -> ]Face to face communication is great, but where will these people be based?
I reckon it will be impossible to base a member of staff on each bus (we are often given the excuses about drivers not being able to enter conversation about late buses on the social media pages).
Impossible to have a member of staff at each stop.
The more methods used - the better.
Interchange points? Gateshead services run on a hub and spoke model for the most part, so why not have them at Interchange points? Gateshead and Heworth should be sufficient, being the two hubs between the closure.
I appreciate it doesn't capture the entire audience, but no one method will.
(05 Jan 2016, 1:52 pm)Andreos1 wrote [ -> ]It doesn't matter what route it is - whether it is the X12, the 64 or the 22.
Operators are falling over themselves to push funky seats, plugs and wifi and on some services - NSA.
We are all told why the NSA is used - so let's see it taken to the next level. One that can benefit every passenger on the bus and (in the case of some operators), not just another advertising medium.
I mentioned on another part of the forum not so long ago that Hanover and Icomera have introduced a new link between the free customer Wi-Fi system and the destination and Next Stop Announcement systems, allowing media to be updated during the day, 'over the air'. If a service was terminating short (at Gateshead opposed to Newcastle for example), the media could in theory be updated to alert passengers.
I understand Go North East plans to make use of this new link, and will trial it on new vehicles to be deployed on service X21. Obviously there is a cost in doing this, but if included in new vehicle spec, it's not seen as such a huge cost. The TFT screens on the older vehicles are going to be better utilised on Go North East's buses in future, too.
I'm told that 7410 has received NSA monitors, this is from an enthusiast mind.
(05 Jan 2016, 2:19 pm)Adrian wrote [ -> ]Interchange points? Gateshead services run on a hub and spoke model for the most part, so why not have them at Interchange points? Gateshead and Heworth should be sufficient, being the two hubs between the closure.
I appreciate it doesn't capture the entire audience, but no one method will.
In the case of the 27 yesterday, then maybe someone could be at Heworth.
It isn't always going be practical though.
Re your last point. Totally agree, which is why I said about the more methods being used.
Posters - in more than one location on the vehicle, the NSA's, Social Media, people at hubs, literature at stops... Plus whatever else can be identified.
There is the potential for a better coverage than the methods used currently.
(05 Jan 2016, 2:06 pm)Adrian wrote [ -> ]What about good old fashioned communication? Someone at main interchanges to explain the closures. I travelled on the 27 between Heworth and Gateshead yesterday, and we ended up with a queue of folk waiting to get off at Jackson Street. Until the driver pointed out about the closure.
Why can't Nexus or the operators have staff present to actually tell passengers about it? Nothing works better than face to face communication.
Worth mentioning that Go North East have a bus station supervisor present at Gateshead Interchange every day (similar to Newcastle Eldon Square, Washington Galleries and Park Lane), and there's often other members of the Service Performance Team present at Gateshead Interchange during busy periods, special events or other times when the main supervisor may not be available.
Indeed, I passed through Gateshead Interchange at 15:30 today, and the supervisor was in a high-vis jacket, assisting customers at the top of the Metro escalators. I'm not sure if it was about the closure/diversion or not, but there's always usually a Go North East representative present (somewhere) at Gateshead Interchange.
Yup it has, a number of them have been done. I'm sure our resident expert will be along soon...
![[Image: 23822051009_116b922d89.jpg]](https://farm2.staticflickr.com/1696/23822051009_116b922d89.jpg)