September Service Changes
(30 Aug 2021, 7:42 am)Rob44 wrote Cheers for the reply. IF your going for a pint in the garter or to the cinema in the Gate you could argue its dropping you off closer to where you want to be. My other worry would be when GNE turn buses around at Gateshead and leave punters in newcastle standing around ( with no shelter at market street) you have a lot less choice of buses to get you to gateshead. I was waiting for a 56 at market street for 45 minutes with no sign of one turning up. When i checked the app one was heading into gateshead then suddenly ended up outside the carpet right o 5 minutes later. I even ask the drive of the THIRD27 if he had seen one... a shrug of his shoulders I assume meant he hadn't. If the 56 served eldon square i might have had more chance of getting told what the crack was?
I’m doubtful.
Buses can be missing from Eldon Square and passengers can still be left nonethewiser. During times of disruption, there is definitely room for improvement for communication. This isn’t unique to any operator, and, without any bias, Go North East are probably the best operator for being quite open and transparent about journeys not operating, or being curtailed at short notice (but are far from perfect!)
I believe Go North East are going to start updating their app and website with disruption, meaning that journeys will be removed from journey planners, be appropriately highlighted on the page for that service, etc.
That said, this is still not enough as many intending passengers will not make use of this technology. Cancellations on the railway have been commonplace for a long time now, and these are appropriately shown on the departure boards. This is the level of communication we need in our bus stations and at bus stops, but we are lightyears behind and need appropriate investment.
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