Those toilets feel like a prison. Not particularly pleasant at all.

I got a email back from NEXUS about the toilet's in Park Lane....

Thank you for your email to the Nexus Customer Mailbox.

We are sorry we have fallen short of your expectations in this instance. Your comments have been passed to the manager responsible for Sunderland Interchange for investigation.
We appreciate all feedback and always look to improve our services where possible.

Please accept our apologies for any inconvenience caused.

Kind Regards

Nexus Customer Services Team
Nexus House
St James’ Boulevard
Newcastle Upon Tyne
NE1 4AX

Wanna bet.. nothing happens?

(13 Sep 2014, 9:51 am)Michael wrote Wanna bet.. nothing happens?

The toilets need to be completely re-vamped, which would mean a temporary closure and putting money into the toilets.
The National Express waiting 'lounge' should have some sort of heating system in place, as well as potential power sockets.

Park Lane is one of the 'better' Interchanges - despite its poor (imo) layout - but the facilities aren't as good as they should be. The coach lounge in Middlesbrough Bus Station is heated and there are power sockets too. The toilets are somewhat nicer than Park Lane's. I think it's things like this that are important.

(13 Sep 2014, 10:03 am)Dan wrote The toilets need to be completely re-vamped, which would mean a temporary closure and putting money into the toilets.
The National Express waiting 'lounge' should have some sort of heating system in place, as well as potential power sockets.

Park Lane is one of the 'better' Interchanges - despite its poor (imo) layout - but the facilities aren't as good as they should be. The coach lounge in Middlesbrough Bus Station is heated and there are power sockets too. The toilets are somewhat nicer than Park Lane's. I think it's things like this that are important.

Very much, rather them bitching and moaning about "contracts" they could spend their time actually asking people questions about how they can improve the bus stations!

The layout is terrible but i agree, it could provide better facilities.... WIFI would be good

Ripping all the toilets out and re-installing them is the best idea.. a deep clean will be needed before!

Nothing will be done....

(13 Sep 2014, 10:07 am)Michael wrote Very much, rather them bitching and moaning about "contracts" they could spend their time actually asking people questions about how they can improve the bus stations!

The layout is terrible but i agree, it could provide better facilities.... WIFI would be good

Ripping all the toilets out and re-installing them is the best idea.. a deep clean will be needed before!

Nothing will be done....

Wi-Fi would be nice, but since the start of this year, I've always advised my friends (if they've got no data), to stand on the Fab56 stand - there always seems to be one in!
Nexus doesn't seem to 'do' technology though. I can't see why Nexus didn't include the fitting of Wi-Fi in the refurbishment of the Metrocars...

If nothing's done, I'll send another e-mail to Nexus Customer Services and send photographic evidence of how ghastly the toilets are.

(13 Sep 2014, 10:11 am)Dan wrote Wi-Fi would be nice, but since the start of this year, I've always advised my friends (if they've got no data), to stand on the Fab56 stand - there always seems to be one in!
Nexus doesn't seem to 'do' technology though. I can't see why Nexus didn't include the fitting of Wi-Fi in the refurbishment of the Metrocars...

If nothing's done, I'll send another e-mail to Nexus Customer Services and send photographic evidence of how ghastly the toilets are.

It would be, they need to update the bus timetable board thing to, (the one which tells u which service is due next at each stand)

It also needs a good cleaning, next to the stands etc

Make sure you have a mask if your taking pictures!

(13 Sep 2014, 10:03 am)Dan wrote The toilets need to be completely re-vamped, which would mean a temporary closure and putting money into the toilets.
The National Express waiting 'lounge' should have some sort of heating system in place, as well as potential power sockets.

Park Lane is one of the 'better' Interchanges - despite its poor (imo) layout - but the facilities aren't as good as they should be. The coach lounge in Middlesbrough Bus Station is heated and there are power sockets too. The toilets are somewhat nicer than Park Lane's. I think it's things like this that are important.

I hate the toilets in Park Lane as there is no where to move, it's too dark and metal toilets what is this prison, I'm Amazed that you could toilets that are worse than Bishop Auckland Bus Station. Middlesbrough Bus Station probably has the best toilets as they are regularly cleaned and when the downstairs toilets are been cleaned there is some upstairs in the express departures lounge so you don't have to go a million miles to find another public toilet. I don't believe in paying to use toilets as I think its an infringement of my human rights so in Durham I'd rather go to the toilets behind The Gate Shopping Centre which is full of old pervs than pay 20p.

(13 Sep 2014, 10:03 am)Dan wrote The toilets need to be completely re-vamped, which would mean a temporary closure and putting money into the toilets.
The National Express waiting 'lounge' should have some sort of heating system in place, as well as potential power sockets.

Park Lane is one of the 'better' Interchanges - despite its poor (imo) layout - but the facilities aren't as good as they should be. The coach lounge in Middlesbrough Bus Station is heated and there are power sockets too. The toilets are somewhat nicer than Park Lane's. I think it's things like this that are important.

The only problem with heating in the NX waiting area, would be that I'd imagine you'd get homeless folk using it. How do Middlesbrough prevent this happening (or does it happen)?

A further update to Park Lane toilets...

Thank you for your email to the Nexus Customer Mailbox.

Unfortunately, the toilets at Sunderland Park Lane Interchange are monitored and cleaned by Sunderland Council.
Nexus have no involvement with the toilets on the station.
If you wish to raise complaint with Sunderland Council, you may do so via this link:
http://www.sunderland.gov.uk/index.aspx?articleid=5971
Please accept our apologies for any inconvenience caused.

not surprised tbh.. typical Sunderland council...

(18 Sep 2014, 4:53 pm)Michael wrote A further update to Park Lane toilets...

Thank you for your email to the Nexus Customer Mailbox.

Unfortunately, the toilets at Sunderland Park Lane Interchange are monitored and cleaned by Sunderland Council.
Nexus have no involvement with the toilets on the station.
If you wish to raise complaint with Sunderland Council, you may do so via this link:
http://www.sunderland.gov.uk/index.aspx?articleid=5971
Please accept our apologies for any inconvenience caused.

not surprised tbh.. typical Sunderland council...

Drop them an email - CustomerServicesNetworkSunderlandCityCouncil@sunderland.gov.uk

Park Lane is also in the St Michael's ward (just), so I'd suggest CCing one of their councillors in. Peter Wood would be a good choice (despite being a Tory), as he used to sit on the Tyne and Wear ITA. 

The toilets at Heworth are also unclean, disgusting and need a revamp sure nexus are responsible for those toilets

(27 Sep 2014, 9:34 am)Andy wrote The toilets at Heworth are also unclean, disgusting and need a revamp sure nexus are responsible for those toilets

I went through Park Lane yesterday and the cleaners were in the toilets.... bet they just gave the floor a quick clean.....

Report recommends new bus station for Hexham:-




http://www.northumberland.gov.uk/default.aspx?page=6270&article=3548



http://www.hexhamcourant.co.uk/news/coun...-1.1175632

Does any1 who, why Jarrow Bus Station is going to be Demolitioned?

Thanks. Can't find any other news expect GNE website.

The blue lights in Park Lane toilets flickering on and off last night made it look like a flaming discothèque!

(22 Nov 2014, 4:11 pm)Jimmi wrote The blue lights in Park Lane toilets flickering on and off last night made it look like a flaming discothèque!

Ironic really, when you can catch the Es outside.

The Nexus women is doing her rounds in Park Lane!

Watch out!

She was carrying timetables around from the stands, only seen stand J's timetable.

Heard something on the news earlier about talking CCTV cameras being installed at/around Park Lane

(02 Dec 2014, 7:09 pm)mb134 wrote Heard something on the news earlier about talking CCTV cameras being installed at/around Park Lane

Aye, me mam said something about it too.

'Talking CCTV cameras which shout at you when you drop litter' is what I understood...  

(02 Dec 2014, 7:09 pm)mb134 wrote Heard something on the news earlier about talking CCTV cameras being installed at/around Park Lane

About time! 

(02 Dec 2014, 7:17 pm)Dan wrote Aye, me mam said something about it too.

'Talking CCTV cameras which shout at you when you drop litter' is what I understood...  

Exactly what I grasped from it as well

Should help however, and I think if the trial goes well (I'm sure they said they were trialling it at Park Lane first) it would benefit other bus/train stations, especially at night time when there is a higher chance of incident.

(02 Dec 2014, 7:17 pm)Dan wrote Aye, me mam said something about it too.

'Talking CCTV cameras which shout at you when you drop litter' is what I understood...  

Im sure those who use Park Lane will love them, I can imagine it now, I whip out my Camera in Park Lane on the Corner next to the Entrance to the Metro for a Quick Snap of an Odd Allocation, then all you hear is "Photography is strictly forbidden on Nexus Property, Please stop taking Photos Immediately", then the Station Manager comes storming round to where you are to give another telling off, Waste of Money if you ask me, should using the Money to Update those Manky Bogs, or better yet knock the whole Bus Station down and Rebuild it from scratch.

(22 Nov 2014, 3:33 pm)Panasonic44 wrote Does any1 who, why Jarrow Bus Station is going to be Demolitioned?

Thanks. Can't find any other news expect GNE website.

Apparently they are replacing it with shelters similar to those at Heworth

Coming home from uni tonight, I went to Eldon Square for the 5:35 X25. Noticed that at the stand beside the doors, there was a very politically incorrect notice from Nexus, which read something along the lines of:

"Passenger Notice...

Please do not attempt to board buses after the driver has closed HIS doors".

I'll have to try and get a sneaky photo of it sometime.

Washington galleries has the worst bus station ever, its freezing, badly built like park lane!

I fear for what Hexham will have foisted upon it.

(09 Dec 2014, 8:47 am)Michael wrote Washington galleries has the worst bus station ever, its freezing, badly built like park lane!

I wouldnt say it is Badly Built...well other than the Double Stand for the 4/X1, Otherwise its ok in my opinion, As for Park Lane hurl as much abuse as you like at it, as it is horribly built Bus Station.

(09 Dec 2014, 4:33 pm)NEBCD Malarkey wrote I wouldnt say it is Badly Built...well other than the Double Stand for the 4/X1, Otherwise its ok in my opinion, As for Park Lane hurl as much abuse as you like at it, as it is horribly built Bus Station.

Two 20s, two Es and two 35s all waiting to get on their appropriate stands doesn't go down well during the morning peak...

(09 Dec 2014, 4:33 pm)NEBCD Malarkey wrote I wouldnt say it is Badly Built...well other than the Double Stand for the 4/X1, Otherwise its ok in my opinion, As for Park Lane hurl as much abuse as you like at it, as it is horribly built Bus Station.

I don't think the double stand for the 4/X1 would be a huge problem, if the bus station was used correctly. For some reason, the 4/X1 don't use the set down stands on either side of the bus station, which just leads to a congestion of people trying to board/alight two buses at the same time, on the stand. If the set down stands were used, anyone wishing to connect with an X1/4 would simply join the back of the queue, having walked through the bus station.

Not sure why these stands aren't used though? Only the 2A/2C seem to use them.

(09 Dec 2014, 4:35 pm)Dan wrote Two 20s, two Es and two 35s all waiting to get on their appropriate stands doesn't go down well during the morning peak...

Then add Three 60s, Two 42s, Two 61s, a 38/238/700 and a X7 on the otherside, along with half a dozen National Holiday Setras and the Arriva X21/22 and 23 all in at the same time, then add all the Schoolies crossing the Road to head up Stockton Road to School then it is Bloody Chaotic.