(20 Apr 2015, 11:00 pm)Coastliner700 wrote @Malarkey- customer services are obliged to respond to all complaints. This is to do with bus users UK and GNE are included.
Well I sent this complaint in 3 Weeks ago, In the past when I made a complaint to GNR I usually hear something back within 5 Working Days, As I say I will be chasing it up Tomorrow.