(21 Apr 2015, 12:06 pm)Malarkey wrote I he was local, in all honesty he was excellent, probably the best experience I have had of using GNEs Customer Services although it is a rarity I do complain, I even pointed out that I was an Enthusiast as he said something about how helpful the details I had given were compared to other customers who Phone up or Email and Complain, the details I gave him were the Time I got on the Bus/Bus Stop I got on at/Service I used and Fleet Number/Branding of the Vehicle, think I may of even mentioned the Vehicle Type also, we then briefly discussed the sides of Complaining and Understanding from a Passengers point of View, and from an Enthusiasts point of view whilst he noted all the details down I had given, just keep the communication and conversation between us flowing, rather than there being a dead silence for small periods of time, which is a bad thing to do if you work in a Call Centre/Customer Service Environment.
I reckon once he found out your name and who was on the other end of the phone, he was star struck!
Frantically waving his hands, letting his colleagues know he was speaking to a member of NEB.
Glad it appears to be on its way to being resolved though