As we don't hear oh too many positive stories in this thread, let me turn a negative into a positive...

I was told that there was a late-running X31 which was regulated at Gateshead yesterday, and the driver of the 21 who was at Eldon Square was asked to accept all passengers' tickets for the X31 from Newcastle to Gateshead. Upon arrival at Gateshead, the 21 dropped all X31 passengers off on the X31 stand, and then went round to observe its normal stop. Both departed on-time.

Great to see AVL working well and a company using initiative thanks to its centralised control room. Makes a nice change to the recent stories shared on this thread of late-running buses left to run 30+ minutes late with nobody asking drivers to regulate to make up time.