(12 May 2015, 6:03 pm)aureolin wrote But X1 is a MAX service, and therefore covered under their 'no quibble' money back guarantee? By definition, they can't argue at your request for a refund.
http://www.arrivabus.co.uk/about-us/max-...om-arriva/
I'd be pointing this out and request the complaint to be escalated.
Ha'way, aureolin, you're expecting too much here...
Have we established if there's any terms and conditions associated with the 'no quibble' money back guarantee yet?