(12 May 2015, 6:55 pm)aureolin wrote Aye of course. I've got one on the way for the X12.
Good news! Got this email back earlier:
Thank you for taking your time to write to us.
I do apologise for the confusion here. You are correct in regards to the MAX service’s “No-Quibble Money-Back Guarantee” so I will be sending you a free journey voucher in the post today. You should hopefully receive this by tomorrow.
Can you please confirm whether this would be ok to do?