We received a message on the North East Buses Facebook account a few days ago.
The woman was saying that she wasn't happy with the 24 being withdrawn because customers on Waverley Road were being left without a bus. Of course they were not, but clearly the information on Go North East's website was not clear enough.
I of course had to advise her that we were only a fan page, so couldn't comment on the changes made. I did, however, respond with what the changes were: The 24 would be replaced by "Coaster" 1 and customers on the 24 would receive newer buses to accommodate for the decrease in frequency. They would also receive a direct link from the 24 route to Newcastle, rather than having to get off at Gateshead.
It's worrying that customers have not been contacted properly. It would perhaps be better if customers were alerted to these consultations being handed out via the website, and if they haven't received one, to get in touch with customer services. I did that with the X3/9/26 changes and they sent it out immediately, despite me not even living on the route of any services - just being an active user of all.
RE: Go North East - Latest