(09 Jul 2015, 5:27 pm)DaveyBowyer wrote If GNE didn't have the Pronto assisting the Angel, the controllers at Bensham and Managers / Lead Drivers at Chester Le Street would be pulling their hairs out #runninginfivesalongolddurhamroad.
Control Room is based at Riverside, but I get your drift. Don't forget about those radios the drivers have!
I'd agree that the Pronto assists the Angel by taking some of the passengers who travel between the "key points" along the Angel route. The extra resources allocated to the Pronto at peak times provide assistance too, and help to minimise disruption to customers when late running is at its worst.