(08 Sep 2015, 11:46 am)GX03 SVC wrote I've travelled on the Explorer many times between Metro Centre and Newcastle/Heworth and I never get challenged, I always check with the guard at the rear of the train before boarding. He was at the other end with the ramp and the train was due to depart anyway. I've noticed that the writing on the screenshot is on all pages, so that means that all Network One tickets are valid upto Metro Centre/Blaydon (ones that are valid on rail).
There's also the chance that "Newcastle to Sunderland" is used for clarity, as everytime I ask Northern Customer Services if x ticket is valid to Metro Centre, they say yes. If it wasn't then Network One shouldn't be showing that on the bottom of the Explorer page, even if it is carried on all pages.
In relation to it being updated in August, would that not just be the new design...?
The booklet that I saw the guard reading when he went to check was what looked like a company-issued booklet. If I haven't got a fine/full return it must be valid to Metro Centre/Blaydon...?
Well I was told at Metrocentre by the Customer Service Assistant that my U16 POP Card isn'tvalid on the train from he Metrocentre yet the Nexus website states that you can.