(15 Sep 2015, 5:53 pm)aureolin wrote Problem is though, is that the voucher is completely useless. It's supposed to be a money back guarantee, but it's going to cost you money to use the voucher, as it's a single journey. Though I had quite some back and forth about this with Arriva, and they now send me two vouchers every time. That should be a given for every customer.


On the first point, it's a "no quibble" money back guarantee. Quibble being defined as "argue or raise objections about a trivial matter.". I'd simply reply to them with that, and request that they issue you the refund as promised in their charter. There are no terms and conditions associated with it, as I established when I tried to obtain a copy myself.

You would think, yes, but it depends how quickly the message is passed on. If companies want to use social media to engage, then they need to be a lot more proactive, rather than the reactive approach that you get currently. I must note that Arriva seem to have added to human factor back to their social media engagement, but it obviously doesn't come close to the days of 'Arriva Bod'.


I disagree. Councils should be required to engage with their key stakeholders prior to any work commencing. Time and time again we're told by operators that it was 'last minute' by councils. Councils should present their comms plans, and operators should present theirs back. That way the information is consistent and accurate.

How feasible can presenting the plans be?
Can a financially (and resource) stretched LA, afford the time to consult stakeholders (imagine how many there are - excluding bus operators?), with every temp set of lights?
Quite often, there are 3rd parties involved, such as the utility providers and external contractors.
It would be a potential logistical nightmare to get everyone involved, taking far more time and effort, than was actually needed. Particularly for short-term stuff.

If you are talking about long term stuff, like the Milburngate Bridge - totally agree, there needs to be some discussion.

As for the 'last minute' works. It is interesting to see how long the plans are in the public domain and the signs are up on the roadside - well before the 'last minute' message put out by the operators.
The A19/A690 works I brought up elsewhere, are a perfect example of this.