Do you think Arriva would be able to do something like this on their Sapphire services?

Quoted from the late Peter Huntley (ex MD of GNE)

"We will be piloting a money-back guarantee on four particular services - the x2, x10, x11 and x66, then hopefully expanded after that.

"If we fail to run on time, you simply go the driver of your bus and ask for your money back. It's an idea pinched from Trent Barton."

Though this sounds like there could be potential for conflict between driver and passenger, Huntley is convinced the idea will benefit both sides by resolving existing conflicts.

He says: "Drivers' frustration is that they get it in the neck over complaints from passengers. The 22 stone skinhead is not in my office complaining, he's on the bus.

"In nine out of 10 cases, I believe giving the money back will resolve the situation."