I waited for service 21 this morning at Passfield Way in peterlee to Sunderland, by the time the bus arrived the app timetable was showing that the bus entered peterlee bus station 5 minutes before hand and the live map was saying that the bus was still on the A19. Also when the 21 pulled into peterlee bus station to change into the X21 to Sunderland, there was an Arriva fella there with a clipboard and oranage hi viz noting down how many passengers were left on the bus and also how many passengers were boarding the X21 to Sunderland. I got back into Peterlee just after 12 and the fella was still there but only doing the loadings on the X21 part of the route.