(10 Dec 2015, 9:38 am)Cock Robin wrote I'm sure they'll give that a high priority!
(10 Dec 2015, 6:07 pm)RayB wrote What did you do before WiFi,
better to have a bus or should it stay in the depot and not run the service I know what I would have
I'd imagine that Arriva North East would much prefer customers to report faults with Wi-Fi, so individual instances can be investigated.
Managing Go North East's Wi-Fi is part of my job, and customer complaints (as well as messages from enthusiasts on this forum) put me in the right direction, as it's not a five minute job to check session details on all vehicles with Wi-Fi, when the amount of buses we have with free Wi-Fi is in triple figures (and is increasing every month!) It's something I try to do once a week on a Monday (checking the previous week's details), but it takes up an hour or two of my time on what is usually a pretty busy day.
Sure, it probably wouldn't be a valid reason to keep the bus off the road, but the sooner a fault is recorded, the sooner it can be fixed. It's a good job it's not a "Sapphire" branded vehicle, as customers would be well within their rights to claim a "no quibble money back guarantee".