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Arriva North East: Latest News & Discussion - December 2015

Arriva North East: Latest News & Discussion - December 2015

RE: Arriva North East: Latest News & Discussion - December 2015
(10 Dec 2015, 6:23 pm)Dan wrote I'd imagine that Arriva North East would much prefer customers to report faults with Wi-Fi, so individual instances can be investigated.

Managing Go North East's Wi-Fi is part of my job, and customer complaints (as well as messages from enthusiasts on this forum) put me in the right direction, as it's not a five minute job to check session details on all vehicles with Wi-Fi, when the amount of buses we have with free Wi-Fi is in triple figures (and is increasing every month!) It's something I try to do once a week on a Monday (checking the previous week's details), but it takes up an hour or two of my time on what is usually a pretty busy day.

Sure, it probably wouldn't be a valid reason to keep the bus off the road, but the sooner a fault is recorded, the sooner it can be fixed. It's a good job it's not a "Sapphire" branded vehicle, as customers would be well within their rights to claim a "no quibble money back guarantee".

Had 7521? on the 6 on Monday and couldn't connect to the WiFi, was showing up as Moovbox on list of available networks. I assume that you would be able to claim the "no quibble money back guarantee" if a non Sapphire bus is used, such as 1510 was on the 7 on Monday.

The WiFi on 4811 hasn't worked since it was fitted which was a fair few months. Probably a good thing Arriva have never actually advertised that the buses on the 21/X21 have WiFi especially as the last time I checked 4813 doesn't even have it.

RE: Arriva North East: Latest News & Discussion - December 2015