(31 Dec 2015, 1:43 pm)GuyParkRoyal wrote Earlier this year Go North East had a customer survey on their website seeking feedback on the demonstrator vehicle used on the Pronto X21.
Does anyone know if the results of the survey were ever shared with the customers?
Go North East has not published results of its customer consultations since the beginning of 2014. I think it would be nice to see the results return, especially now that the company are using Survey Monkey online questionnaires, but I cannot really see the benefit to 'normal' customers in providing the results to this questionnaire?
You can find all previous customer consultation results on the link below:
http://web.archive.org/web/2014031902334...sultation/
(31 Dec 2015, 1:49 pm)Adrian wrote Bad idea imo. Compared to an Arriva Sapphire or MAX route, then they'd have to give people their money back, if they complained about the advertised features not being available.
They'll have lower specification vehicles operating the service at peak-times anyway, as the extra Newcastle - Durham peak time services are currently operated by Scania L94 vehicles.
Go North East's now-redundant equivalent scheme - Gold Standard - didn't offer money-back guarantees when the advertised features (full CCTV coverage and recording as well as information screens) were not made available.