(29 Dec 2015, 7:35 pm)Dan wrote Make the most of your no-quibble money back guarantees, folks!
Surely that's not the case though?
The company can't give money back when it services beyond their control.
They've attempted to counter balance delays by adding an extra bus in, which will obviously be costing the company money to operate.
At least the X12 ran to timetable yesterday, Rob the security guard at Durham Bus Station outlined a 45 minute gap in 21 services. He labeled it a "Black hole", with services heading to Newcastle but not returning!