(05 Jan 2016, 1:52 pm)Andreos1 wrote It doesn't matter what route it is - whether it is the X12, the 64 or the 22.What about good old fashioned communication? Someone at main interchanges to explain the closures. I travelled on the 27 between Heworth and Gateshead yesterday, and we ended up with a queue of folk waiting to get off at Jackson Street. Until the driver pointed out about the closure.
Operators are falling over themselves to push funky seats, plugs and wifi and on some services - NSA.
We are all told why the NSA is used - so let's see it taken to the next level. One that can benefit every passenger on the bus and (in the case of some operators), not just another advertising medium.
Why can't Nexus or the operators have staff present to actually tell passengers about it? Nothing works better than face to face communication.